Hi have an HP Envy 6020 all in one printer
Running HPLIP 3.21.10-1.2 (hplip-sane)
The printer works fine, but any time I try to scan something I get the message “device is busy 2013”
hp-toolbox also reports “scanner busy code 2013”
The scanner has worked for me in the past.
I’d appreciate some troubleshooting tips if anybody is able to help.
Running tumbleweed / plasma 20211209
Thanks
USB-connected or network-connected?
Please show the device URI…
lpstat -t
device is connected via wifi
However, connecting via usb get same message
lpstat -t
scheduler is running
system default destination: ENVY_6000
device for ENVY_6000: hp:/net/ENVY_6000_series?zc=HP842AFD413304
ENVY_6000 accepting requests since Thu 28 Oct 2021 21:26:37
printer ENVY_6000 is idle. enabled since Thu 28 Oct 2021 21:26:37
Ok, the device URI looks as expected.
Run the following…
hp-check -t
hp-check -t
/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?
if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/farcus/hp-check.log
HP Linux Imaging and Printing System (ver. 3.21.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 3-20211227 version is not supported. Using 3-15.3 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.15.8-1-default #1 SMP Wed Dec 15 08:12:54 UTC 2021 (0530e5c) GNU/Linux
Host: localhost.localdomain
Proc: 5.15.8-1-default #1 SMP Wed Dec 15 08:12:54 UTC 2021 (0530e5c) GNU/Linux
Distribution: 3 20211227
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.21.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 3 distro 20211227 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.21.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/manufacturer-PPDs/hplip
ppdbase=/usr/share/cups/model/manufacturer-PPDs
doc=/usr/share/doc/packages/hplip
html=/usr/share/doc/packages/hplip
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/lib/cups/driver
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=no
cups-ppd-install=yes
internal-tag=3.21.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.21.10
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan =
[fax]
email_address =
voice_phone =
[last_used]
device_uri = "hp:/net/ENVY_6000_series?zc=HP842AFD413304"
printer_name = ENVY_6000
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1611902576
notify_upgrade = false
pending_upgrade_time = 0
[installation]
date_time = 12/29/21 19:43:36
version = 3.21.10
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.3.3 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.54.0 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.32 OK -
dbus DBus - Message bus system REQUIRED - 1.12.20 OK -
error: policykit PolicyKit - Administrative policy framework OPTIONAL - 0.120 MISSING 'policykit needs to be installed'
network network -wget OPTIONAL - 1.21.2 OK -
avahi-utils avahi-utils OPTIONAL - 0.8 OK -
------------------------
| General Dependencies |
------------------------
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.3.3 MISSING 'cups-devel needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - 2.3.3 MISSING 'cups-image needs to be installed'
libpthread libpthread - POSIX threads library REQUIRED - b'2.34' OK -
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.9.1 MISSING 'libnetsnmp-devel needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.12 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.18 OK -
python3-xml Python XML libraries REQUIRED - 2.4.1 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.12 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.4.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.2 OK -
--------------
| COMPILEDEP |
--------------
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 11.2.1 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.21.10 OK -
hpmudext IO-Extension REQUIRED - 3.21.10 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.21.10 OK 'hpaio found in /etc/sane.d/dll.conf'
error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.
error: scanext Scan-SANE-Extension REQUIRED - 3.21.10 MISSING 'scanext needs to be installed'
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/net/ENVY_6000_series?zc=HP842AFD413304' is a Hewlett-Packard ENVY_6000_series all-in-one
device `hpaio:/net/envy_6000_series?ip=192.168.1.43&queue=false' is a Hewlett-Packard envy_6000_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
ENVY_6000
---------
Type: Printer
Device URI: hp:/net/ENVY_6000_series?zc=HP842AFD413304
PPD: /etc/cups/ppd/ENVY_6000.ppd
warning: Failed to read /etc/cups/ppd/ENVY_6000.ppd ppd file
PPD Description:
Printer status: printer ENVY_6000 is idle. enabled since Thu 28 Oct 2021 21:26:37
Communication status: Good
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libjpeg-devel' package is missing/incompatible
error: 'zlib-devel' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'cupsddk' package is missing/incompatible
error: 'cups-devel' package is missing/incompatible
error: 'libusb-1_0-devel' package is missing/incompatible
error: 'libusb-1_0-0' package is missing/incompatible
error: 'sane-backends-devel' package is missing/incompatible
error: 'libavahi-devel' package is missing/incompatible
error: 'net-snmp-devel' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libgphoto2-devel' package is missing/incompatible
error: 'rpm-build' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'dbus-1-python3-devel' package is missing/incompatible
error: 'dbus-1-python3' package is missing/incompatible
Total Errors: 13
Total Warnings: 0
Done.
there are a number of errors there.
I guess I should work my way through those?
There are, but I get similar.
Try the following diagnostic step…
export SANE_DEBUG_DLL=128
hp-scan
something is not right there
f
arcus@localhost:~> export SANE_DEBUG_DLL=128
farcus@localhost:~> hp-scan
If 'hp-scan' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf hp-scan
ok - got it
farcus@localhost:~> export SANE_DEBUG_DLL=128
farcus@localhost:~> hp-scan
**HP Linux Imaging and Printing System (ver. 3.21.10)**
**Scan Utility ver. 2.2**
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[20:20:36.525304] [sanei_debug] Setting debug level of dll to 128.
[20:20:36.525331] [dll] sane_init: SANE dll backend version 1.0.13 from sane-backends 1.0.32
[20:20:36.525340] [dll] sane_init/read_dlld: attempting to open directory `./dll.d'
[20:20:36.525350] [dll] sane_init/read_dlld: attempting to open directory `/etc/sane.d/dll.d'
[20:20:36.525377] [dll] sane_init/read_dlld: using config directory `/etc/sane.d/dll.d'
[20:20:36.525389] [dll] sane_init/read_dlld: considering /etc/sane.d/dll.d/hpaio
[20:20:36.525405] [dll] sane_init/read_config: reading dll.d/hpaio
[20:20:36.525433] [dll] add_backend: adding backend `hpaio'
[20:20:36.525445] [dll] sane_init/read_dlld: done.
[20:20:36.525466] [dll] sane_init/read_config: reading dll.conf
[20:20:36.525486] [dll] add_backend: adding backend `hpaio'
[20:20:36.525493] [dll] add_backend: `hpaio' is already there
[20:20:36.525511] [dll] sane_get_devices
[20:20:36.525520] [dll] load: searching backend `hpaio' in `/usr/lib64/sane'
[20:20:36.525528] [dll] load: trying to load `/usr/lib64/sane/libsane-hpaio.so.1'
[20:20:36.525540] [dll] load: dlopen()ing `/usr/lib64/sane/libsane-hpaio.so.1'
[20:20:36.525834] [dll] init: initializing backend `hpaio'
[20:20:36.526962] [dll] init: backend `hpaio' is version 1.0.0
[20:20:36.550547] [dll] sane_get_devices: found 2 devices
[20:20:36.550598] [dll] sane_exit: exiting
[20:20:36.550608] [dll] sane_exit: calling backend `hpaio's exit function
[20:20:36.550690] [dll] sane_exit: finished
-----------------
| SELECT DEVICE |
-----------------
Num Scan device URI
-------- -------------------------------------------------------
0 hpaio:/net/ENVY_6000_series?zc=HP842AFD413304
1 hpaio:/net/envy_6000_series?ip=192.168.1.43&queue=false
**Enter number 0...1 for device (q=quit) ?**0
**warning: No destinations specified. Adding 'file' destination by default.**
[20:20:48.102711] [sanei_debug] Setting debug level of dll to 128.
[20:20:48.102732] [dll] sane_init: SANE dll backend version 1.0.13 from sane-backends 1.0.32
[20:20:48.102740] [dll] sane_init/read_dlld: attempting to open directory `./dll.d'
[20:20:48.102777] [dll] sane_init/read_dlld: attempting to open directory `/etc/sane.d/dll.d'
[20:20:48.102813] [dll] sane_init/read_dlld: using config directory `/etc/sane.d/dll.d'
[20:20:48.102839] [dll] sane_init/read_dlld: considering /etc/sane.d/dll.d/hpaio
[20:20:48.102880] [dll] sane_init/read_config: reading dll.d/hpaio
[20:20:48.102915] [dll] add_backend: adding backend `hpaio'
[20:20:48.102942] [dll] sane_init/read_dlld: done.
[20:20:48.102965] [dll] sane_init/read_config: reading dll.conf
[20:20:48.103008] [dll] add_backend: adding backend `hpaio'
[20:20:48.103015] [dll] add_backend: `hpaio' is already there
**Using device hpaio:/net/ENVY_6000_series?zc=HP842AFD413304**
Opening connection to device...
[20:20:48.103153] [dll] sane_open: trying to open `hpaio:/net/ENVY_6000_series?zc=HP842AFD413304'
[20:20:48.103165] [dll] load: searching backend `hpaio' in `/usr/lib64/sane'
[20:20:48.103173] [dll] load: trying to load `/usr/lib64/sane/libsane-hpaio.so.1'
[20:20:48.103186] [dll] load: dlopen()ing `/usr/lib64/sane/libsane-hpaio.so.1'
[20:20:48.103462] [dll] init: initializing backend `hpaio'
[20:20:48.103497] [dll] init: backend `hpaio' is version 1.0.0
[20:20:48.308811] [dll] sane_open: open successful
[20:20:48.308920] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=1)
[20:20:48.308951] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=2)
[20:20:48.308968] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=3)
[20:20:48.308986] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=4)
[20:20:48.309002] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=5)
[20:20:48.309018] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=6)
[20:20:48.309032] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=7)
[20:20:48.309049] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=8)
[20:20:48.309066] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=9)
[20:20:48.309081] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=10)
[20:20:48.309102] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=11)
[20:20:48.309124] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=12)
[20:20:48.309142] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=13)
[20:20:48.309159] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=14)
[20:20:48.309177] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=15)
[20:20:48.309194] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=16)
[20:20:48.309348] [dll] sane_control_option(handle=0x561860528a40,option=9,action=1,value=0x7ffe73f77e
70,info=0x7ffe73f77e84)
[20:20:48.309384] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=4)
[20:20:48.309403] [dll] sane_control_option(handle=0x561860528a40,option=4,action=1,value=0x5618605287
70,info=0x7ffe73f77e84)
[20:20:48.309440] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=1)
[20:20:48.309461] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=2)
[20:20:48.309480] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=3)
[20:20:48.309499] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=4)
[20:20:48.309517] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=5)
[20:20:48.309535] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=6)
[20:20:48.309552] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=7)
[20:20:48.309571] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=8)
[20:20:48.309589] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=9)
[20:20:48.309616] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=10)
[20:20:48.309635] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=11)
[20:20:48.309653] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=12)
[20:20:48.309670] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=13)
[20:20:48.309707] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=14)
[20:20:48.309727] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=15)
[20:20:48.309744] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=16)
[20:20:48.309826] [dll] sane_control_option(handle=0x561860528a40,option=9,action=1,value=0x7ffe73f77e
70,info=0x7ffe73f77e84)
[20:20:48.309856] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=14)
[20:20:48.309874] [dll] sane_control_option(handle=0x561860528a40,option=14,action=1,value=0x7ffe73f77
e64,info=0x7ffe73f77e84)
[20:20:48.309905] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=10)
[20:20:48.309923] [dll] sane_control_option(handle=0x561860528a40,option=10,action=0,value=0x56186051d
470,info=(nil))
[20:20:48.309949] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=11)
[20:20:48.309966] [dll] sane_control_option(handle=0x561860528a40,option=11,action=0,value=0x56186051d
470,info=(nil))
[20:20:48.309989] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=12)
[20:20:48.310006] [dll] sane_control_option(handle=0x561860528a40,option=12,action=0,value=0x56186051d
470,info=(nil))
[20:20:48.310029] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=13)
[20:20:48.310046] [dll] sane_control_option(handle=0x561860528a40,option=13,action=0,value=0x56186051d
470,info=(nil))
[20:20:48.310096] [dll] sane_control_option(handle=0x561860528a40,option=9,action=1,value=0x7ffe73f77e
70,info=0x7ffe73f77e84)
[20:20:48.310127] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=7)
[20:20:48.310145] [dll] sane_control_option(handle=0x561860528a40,option=7,action=1,value=0x5618605287
70,info=0x7ffe73f77e84)
Resolution: 300dpi
Mode: gray
Compression: JPEG
Scan area (mm):
Top left (x,y): (0.000000mm, 0.000000mm)
Bottom right (x,y): (215.900009mm, 297.010681mm)
Width: 215.900009mm
Height: 297.010681mm
Destination(s): file
Output file:
[20:20:48.310757] [dll] sane_control_option(handle=0x561860528a40,option=9,action=1,value=0x7ffe73f77e
70,info=0x7ffe73f77e84)
[20:20:48.310796] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=2)
[20:20:48.310815] [dll] sane_control_option(handle=0x561860528a40,option=2,action=1,value=0x561860529e
40,info=0x7ffe73f77e84)
[20:20:48.310846] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=1)
[20:20:48.310867] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=2)
[20:20:48.310886] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=3)
[20:20:48.310911] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=4)
[20:20:48.310930] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=5)
[20:20:48.310947] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=6)
[20:20:48.310965] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=7)
[20:20:48.310983] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=8)
[20:20:48.311001] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=9)
[20:20:48.311019] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=10)
[20:20:48.311037] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=11)
[20:20:48.311055] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=12)
[20:20:48.311073] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=13)
[20:20:48.311091] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=14)
[20:20:48.311109] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=15)
[20:20:48.311126] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=16)
[20:20:48.311202] [dll] sane_control_option(handle=0x561860528a40,option=9,action=1,value=0x7ffe73f77e
70,info=0x7ffe73f77e84)
[20:20:48.311234] [dll] sane_get_option_descriptor(handle=0x561860528a40,option=3)
[20:20:48.311252] [dll] sane_control_option(handle=0x561860528a40,option=3,action=1,value=0x7ffe73f77e
64,info=0x7ffe73f77e84)
**warning: File destination enabled with no output file specified.**
Setting output format to PNG for greyscale mode.
**warning: Defaulting to '/home/farcus/hpscan001.png'.**
Warming up...
Scanning...
[20:20:48.313318] [dll] sane_start(handle=0x561860528a40)
**error: SANE: Device busy (code=3)**
Closing device.
[20:20:48.428539] [dll] sane_cancel(handle=0x561860528a40)
[20:20:48.443990] [dll] sane_close(handle=0x561860528a40)
Just to eliminate any potential hardware issues, can you attempt to copy from the multi-function device itself (using one of the copy buttons)?
yes, copy function works without issue.
I have had this working in the past - so I’m wondering if it is an hplip update (I’ve probably done a few since I last used the scanner).
Ok, good to know.
I have had this working in the past - so I’m wondering if it is an hplip update (I’ve probably done a few since I last used the scanner).
Yes, a regression somewhere…possibly with the plugin (firmware) version?
is there a way to force an update of the plugin or does this occur automatically when hplip is updated?
I tried a slightly newer version of hplip (from the printing repo) but it didn’t seem to help
AFAIU, it is installed when configuring a device when using ‘hp-setup’. However one can install the plugin manually using
hp-plugin
I’ve also seen advice to download a given version manually like this (to work around some validation issue)…
wget https://developers.hp.com/sites/default/files/hplip-3.20.11-plugin.run
wget https://developers.hp.com/sites/default/files/hplip-3.20.11-plugin.run.asc
hp-plugin -ip .
Refer
https://forums.opensuse.org/showthread.php/552897-Hplip-plugin-checksum-error
reinstalled using hp-plugin
Advised me I already had the correct version installed - but I went ahead and reinstalled anyway.
Didn’t help.
I fired up a windows laptop just to rule out hardware problems. But, as expected, scanner worked without issue.
hmmmm . . . .
I think I have solved it, although I feel somewhat dissatisfied with the solution.
On the scanner, beneath where the lid sits, there is a small button that is pressed down when the lid is closed.
It would seem that under linux, this button must be depressed for the scanner to work, meaning that only documents that lie dead flat can be scanned (unless the button is held down by some other means).
What confuses me is that under windows this button not being depressed does not disable the scanner.
What a strange find! I guess you could just inhibit it with some duct tape.
Fix the hardware to satisfy the software rotfl!
Yes, the pragmatic option. 