Gnome issue with app like Files and System Settings not responding etc

Hi not sure if others have started experiencing this in the last week or so after an update perhaps. Started getting problems with Gnome Files and System settings not responding and a dialogue box saying force quit or wait. Pressing wait several times seems to make no difference. While hitting force quite doesn’t seem to work either. As a last resort right clicking in the task bar and quitting from there seems to crash the Gnome session and return me to a log in screen - where I’m then able to log back in.

I’ve been able to use Thunar or an older Nemo Files version which both seem to work OK. Problem for me is I don’t seem to be able to change the default app for handling files as this is not shown as an option in the system settings which may then also freeze any way. So I’m unable to save any downloads etc. as it either freezes or crashes me out to log back in.

Has any one else come across this been experiencing similar issues or are any admins or maintainers aware of a generic gnome issue. I saw something similar mentioned on Gnome forum so pretty sure it is the DE issue rather than Opensuse specific.

Finally sorry for such a long winded post, but in the interim does anyone know how I might be able to change the system default file handler from Gnome files to Thunar?

Thanks for reading and any help if you can offer it.

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How was the update done? Exact commands please if done by zypper

I am also experiencing this problem. Updated via sudo zypper update.

I’ve tried launching nautilus via cmd to see if there’s any meaningful output but it just silently crashes. Same for system monitor.

The update included nvidia driver updates for 580.76.05 as well as an update to kernel 6.16.0-1.

If I boot my system back in 6.15 the problem goes away.

That’s incorrect. TW should only be “updated” using:

# zypper dup

… not “up”. Not suggesting that’s what caused your issue … but there can be side effects running updates incorrectly.

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Yes I generally use sudo zypper dup. Although I also look at Gnome software to update apps too and that did offer some system updates the other day which seemed to fail. Also check Myrlyn sometimes too.

After being crashed out again I have tried switching to an X11 Session and the problem doesn’t seem to be present. So could be Gnome/ Wayland related perhaps?

That’s good to know. I rolled back to a snapshot from about a week ago and then ran sudo zypper dup. This does not appear to make a difference.

Some A:B testing when booting between kernel 6.16.0 and 6.15.8, when launching nautilus in the newer kernel I get the following:

me@system:~> nautilus
** Message: 11:36:45.017: Connecting to org.freedesktop.Tracker3.Miner.Files
** Message: 11:36:45.353: Called "net usershare info" but it failed: 'net usershare' returned error 255: net usershare: usershares are currently disabled

The call also remains open ie; I can’t enter any new commands until after I have ^C.
I don’t get this message on 6.15.0, and the command finishes cleanly without hanging.

That looks normal, seen here too with a default install and Nautilus (or System monitor or System Settings for that matter) working as usual on Wayland.

Might be HW dependent? Anything Ryzen or Nvidia involved?

Yes to both. Ryzen 7900X and an RTX 3080 TI. GNOME 48.8 on Wayland.

I’m definitely suspicious of the recent Nvidia driver update. It seems that any application related to GNOME runs into this crashing issue. It’s weird that rolling back to an older kernel fixes the problem, though.

I might try downgrading my Nvida driver back to 570 next. Stay tuned

Yes, I have Nvidia Graphics card too.

Gnome uses Vulkan and Vulkan might prefer Nvidia drivers when found.
Does vulkaninfo --summary show anything suspicious?

Confirmed it is the Nvidia driver 580 update.

Once again went back to my snapshot from a week ago. I locked all nvidia packages to stay at 570, then ran sudo zypper dup. Smooth sailing.

Not sure - this is on X11

Vulkan Instance Version: 1.4.321

Instance Extensions: count = 25

VK_EXT_acquire_drm_display : extension revision 1
VK_EXT_acquire_xlib_display : extension revision 1
VK_EXT_debug_report : extension revision 10
VK_EXT_debug_utils : extension revision 2
VK_EXT_direct_mode_display : extension revision 1
VK_EXT_display_surface_counter : extension revision 1
VK_EXT_headless_surface : extension revision 1
VK_EXT_surface_maintenance1 : extension revision 1
VK_EXT_swapchain_colorspace : extension revision 5
VK_KHR_device_group_creation : extension revision 1
VK_KHR_display : extension revision 23
VK_KHR_external_fence_capabilities : extension revision 1
VK_KHR_external_memory_capabilities : extension revision 1
VK_KHR_external_semaphore_capabilities : extension revision 1
VK_KHR_get_display_properties2 : extension revision 1
VK_KHR_get_physical_device_properties2 : extension revision 2
VK_KHR_get_surface_capabilities2 : extension revision 1
VK_KHR_portability_enumeration : extension revision 1
VK_KHR_surface : extension revision 25
VK_KHR_surface_protected_capabilities : extension revision 1
VK_KHR_wayland_surface : extension revision 6
VK_KHR_xcb_surface : extension revision 6
VK_KHR_xlib_surface : extension revision 6
VK_LUNARG_direct_driver_loading : extension revision 1
VK_NV_display_stereo : extension revision 1

Instance Layers: count = 3

VK_LAYER_MESA_device_select Linux device selection layer 1.4.303 version 1
VK_LAYER_NV_optimus NVIDIA Optimus layer 1.4.312 version 1
VK_LAYER_NV_present NVIDIA GR2608 layer 1.4.312 version 1

Devices:

GPU0:
apiVersion = 1.4.312
driverVersion = 580.76.5.0
vendorID = 0x10de
deviceID = 0x1c02
deviceType = PHYSICAL_DEVICE_TYPE_DISCRETE_GPU
deviceName = NVIDIA GeForce GTX 1060 3GB
driverID = DRIVER_ID_NVIDIA_PROPRIETARY
driverName = NVIDIA
driverInfo = 580.76.05
conformanceVersion = 1.4.1.3
deviceUUID = 6b30e4d4-c721-7173-1a7e-80061f960c76
driverUUID = 19de5650-c11b-5b07-a5d9-acd7f6917fe8
GPU1:
apiVersion = 1.4.311
driverVersion = 25.1.7
vendorID = 0x10005
deviceID = 0x0000
deviceType = PHYSICAL_DEVICE_TYPE_CPU
deviceName = llvmpipe (LLVM 20.1.8, 256 bits)
driverID = DRIVER_ID_MESA_LLVMPIPE
driverName = llvmpipe
driverInfo = Mesa 25.1.7 (LLVM 20.1.8)
conformanceVersion = 1.3.1.1
deviceUUID = 6d657361-3235-2e31-2e37-000000000000
driverUUID = 6c6c766d-7069-7065-5555-494400000000

So an “Optimus” laptop with an integrated Intel GPU?

No it is a PC: # System Details Report

Report details

  • Date generated: 2025-08-16 19:06:11

Hardware Information:

  • Hardware Model: ASUS PRIME A520M-K
  • Memory: 32.0 GiB
  • Processor: AMD Ryzen™ 5 5600G with Radeon™ Graphics × 12
  • Graphics: NVIDIA Corporation GP106 [GeForce GTX 1060 3GB]
  • Disk Capacity: 2.0 TB

Software Information:

  • Firmware Version: 2006
  • OS Name: openSUSE Tumbleweed
  • OS Build: (null)
  • OS Type: 64-bit
  • GNOME Version: 48
  • Windowing System: X11
  • Kernel Version: Linux 6.16.0-1-default

Please use the preformatted text feature - the “</>” button in the forums editor (probably hidden behind the cock wheel button) - to show computer output in your posts.

And do not only show the output but as well the command which produced the output and the next empty command prompt.

Here some more “tools” to layout your post.

# System Details Report
---

## Report details
- **Date generated:**                              2025-08-16 20:13:03

## Hardware Information:
- **Hardware Model:**                              ASUS PRIME A520M-K
- **Memory:**                                      32.0 GiB
- **Processor:**                                   AMD Ryzen™ 5 5600G with Radeon™ Graphics × 12
- **Graphics:**                                    NVIDIA Corporation GP106 [GeForce GTX 1060 3GB]
- **Disk Capacity:**                               2.0 TB

## Software Information:
- **Firmware Version:**                            2006
- **OS Name:**                                     openSUSE Tumbleweed
- **OS Build:**                                    (null)
- **OS Type:**                                     64-bit
- **GNOME Version:**                               48
- **Windowing System:**                            X11
- **Kernel Version:**                              Linux 6.16.0-1-default

Seems like all the same info in a different format.

OK, not Intel but dual graphics / optimus? Is there a Radeon GPU available / active?

VK_LAYER_NV_optimus NVIDIA Optimus layer 1.4.312 version 1
...
GPU1:
apiVersion = 1.4.311
driverVersion = 25.1.7
vendorID = 0x10005
deviceID = 0x0000
deviceType = PHYSICAL_DEVICE_TYPE_CPU
deviceName = llvmpipe (LLVM 20.1.8, 256 bits)
driverID = DRIVER_ID_MESA_LLVMPIPE
driverName = llvmpipe
driverInfo = Mesa 25.1.7 (LLVM 20.1.8)

What does nvidia-smi report when you open Nautilus? Is there a line like
0 N/A N/A 21301 C+G /usr/bin/nautilus or is Nautilus using the Radeon?

That might point to a Vulkan problem, since Vulkan is the default renderer with Wayland, while NGL should be still the default with X11.
If that is the case a look at gnome-show-blank-windows might help.

Hi thanks for taking the time to comment. Yes the Pc has a Radeon graphics capability but this is built into the Processor: AMD Ryzen™ 5 5600G with Radeon™ Graphics × 12 so that is always on I guess, but not in use as I have a two monitor set up both driven from the Nvidia Graphics Card so I can use the display port and HDR capabilities of my main monitor in Gnome with Wayland and the other monitor connected via HDMI.
Not sure about the Vulkan thing as the output for --info summary looked the same on Wayland as far as I could tell.
Here is what Nvidia SMI had to say

nvidia-smi
Sun Aug 17 08:04:13 2025
±----------------------------------------------------------------------------------------+
| NVIDIA-SMI 580.76.05 Driver Version: 580.76.05 CUDA Version: 13.0 |
±----------------------------------------±-----------------------±---------------------+
| GPU Name Persistence-M | Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap | Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|=========================================+========================+======================|
| 0 NVIDIA GeForce GTX 1060 3GB On | 00000000:01:00.0 On | N/A |
| 0% 56C P0 29W / 120W | 652MiB / 3072MiB | 1% Default |
| | | N/A |
±----------------------------------------±-----------------------±---------------------+

±----------------------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=========================================================================================|
| 0 N/A N/A 8615 G /usr/bin/gnome-shell 302MiB |
| 0 N/A N/A 9091 G /usr/bin/Xwayland 2MiB |
| 0 N/A N/A 9382 G …/protonmail/bridge/bridge-gui 23MiB |
| 0 N/A N/A 9977 G /usr/lib64/firefox/firefox 223MiB |
| 0 N/A N/A 10957 C+G /usr/bin/nautilus 27MiB |
| 0 N/A N/A 11392 G …pareRendererForSitePerProcess 45MiB |
±----------------------------------------------------------------------------------------+
Oh and the files app (Nautilus as was I guess) has just given the force quit / wait dialogue again.
Seem like my only work around at the moment is to log into an X11 gnome session, unless any of the above points to any solutions - someone else seemed to think it might be latest dreaded Nvidia driver update to 580.