Brother printer driver installs but can't print

[jwhitmor]

@Tutux84

Thank you Arnoldix for pointing to the solution and deano_ferrari for providing the cleanest solution.
Too bad there is no warning about this missing dependency in the Brother package, that will leave a lot of people on the side…I just sent a message to Brother in this regard. Hopefully they will take it into consideration.

Thanks here also! I think this is odd, because I have run OpenSuse (Leap 42.2 / 42.3) for several years, and the Brother printer installer worked as provided. I always installed the X86_64 biit version. Now I use Tumbleweed, because I had an issue with Leap 15.0, I could not solve (video display tearing).
I also will ask Brother to provide an installation advisory, because the more they hear it, the more likely they will respond. Brother should know by now that the reason many people buy Brother printers, is their support for Linux O.S. I think that is lost on Brother USA, but the parent company in Nagoya, Japan seems to understand.

[karlmistelberger]

@jwhitmor

Thanks here also! I think this is odd, because I have run OpenSuse (Leap 42.2 / 42.3) for several years, and the Brother printer installer worked as provided. I always installed the X86_64 biit version. Now I use Tumbleweed, because I had an issue with Leap 15.0, I could not solve (video display tearing).
I also will ask Brother to provide an installation advisory, because the more they hear it, the more likely they will respond. Brother should know by now that the reason many people buy Brother printers, is their support for Linux O.S. I think that is lost on Brother USA, but the parent company in Nagoya, Japan seems to understand.

By the way I own a Brother MFC 255-CW. I added their packages to a local repository. Install is done by zypper and reliably works on any openSUSE without further tinkering (the i386 packages are running on x86_64 too):

erlangen:~ # zypper if brother-udev-rule-type1 mfc255cwcupswrapper mfc255cwlpr
Loading repository data...
Reading installed packages...


Information for package brother-udev-rule-type1:
------------------------------------------------
Repository     : myrepo                             
Name           : brother-udev-rule-type1            
Version        : 1.0.0-1                            
Arch           : noarch                             
Vendor         : Brother Industries, Ltd.           
Installed Size : 2.1 KiB                            
Installed      : Yes                                
Status         : up-to-date                         
Source package : brother-udev-rule-type1-1.0.0-1.src
Summary        : Brother udev rule type 1           
Description    :                                    
    udev rule for brother scanner type1


Information for package mfc255cwcupswrapper:
--------------------------------------------
Repository     : myrepo                                 
Name           : mfc255cwcupswrapper                    
Version        : 1.1.3-1                                
Arch           : i386                                   
Vendor         : Brother Industries, Ltd.               
Installed Size : 47.1 KiB                               
Installed      : Yes                                    
Status         : up-to-date                             
Source package : mfc255cwcupswrapper-1.1.3-1.src        
Summary        : Brother CUPS Inkjet Printer Definitions
Description    :                                        
    Brother Inkjet printer CUPS Driver


Information for package mfc255cwlpr:
------------------------------------
Repository     : myrepo                                
Name           : mfc255cwlpr                           
Version        : 1.1.3-1                               
Arch           : i386                                  
Vendor         : Brother Industries, Ltd.              
Installed Size : 3.1 MiB                               
Installed      : Yes (automatically)                   
Status         : up-to-date                            
Source package : mfc255cwlpr-1.1.3-1.src               
Summary        : Brother lpr Inkjet Printer Definitions
Description    :                                       
    Brother inkjet printer Driver

erlangen:~ # 

[christian_kabuss]

@deano_ferrari

Strange. Do you have glibc-32bit installed? FWIW, on my fully updated Leap 15 install glibc-32bit-2.26-lp150.10.13.x86_64, so perhaps you need to check the version installed.

Thank you very much for this, indeed!

After upgrading to Leap 15 my very device, the printer/scanner Brother DCP-J562DW I was facing the same problem with both printing and scanning:

1. Confirmation: Installing glibc-32bit resolved the printing problem.

2. New Information: Installing sane-backends-32bit in my case solved the scanning problem (I tried this very naively as an analogue to your ****** native advice).**

Thanks, have a good week’s start
Christian

[konsultor]

Had similar problem with Brother MFC9340cdw. The Brother installer seems to have set up the connection for USB rather than a socket (on the LAN). After reinstalling the Brother printer driver, deleting the old printer queue, and Adding the printer again with the connection wizard I put the printer on a socket and it worked. Still get errors from cups, but the test pages are OK.

[riffer]

Just installed OpenSUSE Leap and had the same problem with my network MFC-J6720DW.

As per the suggestion above solved by installing the glibc-32bit file.

Took me longer to figure out how to join the forum and add to deano_ferrari’s reputation:)

[rajko_m]

@gannicus

I have a fresh install of Leap 15 on an HP laptop. I downloaded and installed drivers for a Brother all-in-one printer as described here:SDB:Brother How to setup a Networked Printer Scanner - openSUSE Wiki
The drivers worked fine on this laptop with Leap 42.3 following those same instructions but they’re not working with Leap 15. The installation of the printer seems to go smoothly and I’m prompted in the terminal during the installation if I want to print a test page but the page never prints and the terminal doesn’t return any error messages.
The installation of the Brother scanner driver fails with

 "libusb-o.1-4 not found in package names. Trying capabilities"
"No provider of libusb-0.1-4 found."

The CUPS error log contains a number of errors, including:

"cups-brf must be called as root" and "CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.ColorManager was not provided by any .serve files." 

The printer works fine with my desktop running debian testing. Does anyone have any suggestions about how to solve this? Thanks!

All the same, but:

• Leap 15.1
• Brother MFC-255cw connected with USB cable.
  System and YaST can see printer, but No printing.

One of older threads about the same problem mentioned that drivers are 32 bit and installation of libstdc++6-32bit helped.
It really did, printer started printing right away.

NOTE: libstdc++6-32bit has load of dependencies that I don’t understand. For instance complete Samba-32 bit?? But that is topic for another thread.

[MKKKKSS7_1O]

@deano_ferrari

Strange. Do you have glibc-32bit installed? FWIW, on my fully updated Leap 15 install glibc-32bit-2.26-lp150.10.13.x86_64, so perhaps you need to check the version installed.

I’m using Leap 15.1 64 bit. Downloaded glibc-32bit and worked nicely for me. Thank you.

[deano_ferrari]

@MKKKKSS7_1O

I’m using Leap 15.1 64 bit. Downloaded glibc-32bit and worked nicely for me. Thank you.

Good stuff!

[alberto_bona]

@rajko_m

All the same, but:

• Leap 15.1
• Brother MFC-255cw connected with USB cable.
  System and YaST can see printer, but No printing.

One of older threads about the same problem mentioned that drivers are 32 bit and installation of libstdc++6-32bit helped.
It really did, printer started printing right away.

NOTE: libstdc++6-32bit has load of dependencies that I don’t understand. For instance complete Samba-32 bit?? But that is topic for another thread.

Hello,
I have encountered a similar issue during a Brother printer setup: before solving the problem, the printer didn’t print any test page, neither after print test in Brother’s package installation, nor with YaST2 printer configuration tool or Cups localhost page. Instead, scanner always worked properly.

Following your advise, I solved print problem after libstdc++6-32bit package installation.

This is my configuration:

• Leap 15.1, KDE Plasma 5.12.8;
• HP Zbook 15 G2 Workstation;
• Brother printer model MFC-J6935DW, wifi connected;
• Cisco Meraki MX64 firewall, which manages the vlan the peripherals belong to.

Note: it wasn’t necessary, in this case, to modify any firewall configuration.

Hoping this post will be useful for others, I thank you all for your contribution.

[pwabrahams]

I haven’t read the earlier messages in this thread, but I too encountered the problem of my networked Brother DCP7065DN printer not printing in Leap 15.1. Since people here have been so helpful, I’ll give back a little by telling you how I solved the problem. The answer is easy but dreadfully obscure – I found the answer on, of all places, Reddit.

All you have to do is to go into Yast,Software Management and install libusb-0_1-4-32bit and **libusb-1_0-0-32bit. **Actually, I just did a search on libusb and then took everything that mentioned 32bit. The drivers for the DCP7065DN then just magically began to work. This answer is so obscure because it requires 32-bit USB software even though I’m using a networked connection on a 64-bit machine.

This worked for my particular situation, but it’s probably applicable more widely. I’m not very familiar with this stuff but I’ve had lots of experience at general system twiddling.

[deano_ferrari]

@pwabrahams

I haven’t read the earlier messages in this thread, but I too encountered the problem of my networked Brother DCP7065DN printer not printing in Leap 15.1. Since people here have been so helpful, I’ll give back a little by telling you how I solved the problem. The answer is easy but dreadfully obscure – I found the answer on, of all places, Reddit.

All you have to do is to go into Yast,Software Management and install libusb-0_1-4-32bit and **libusb-1_0-0-32bit. **Actually, I just did a search on libusb and then took everything that mentioned 32bit. The drivers for the DCP7065DN then just magically began to work. This answer is so obscure because it requires 32-bit USB software even though I’m using a networked connection on a 64-bit machine.

Yes, that is because some of the older Brother drivers are 32-bit.