The first
The first step is to check that the device is supported with a driver.
usb-devices
and a wireless network device exists
ip a
You can also watch journal logging when you first plug the device in
sudo journalctl -f
You can capture the output and post here if further help needed. If necessary, copy to a USB storage device and transfer to an internet-connected device to share that information.
If the device is not supported (no driver loaded for the device concerned) , you may need to add a suitable driver package. This thread may be of value to you…
Hopefully the above topic is still relevant.
Let us know how you get on.