USB devices not detected

English Hardware
1

My hard drive was broken and needed to be replaced and after reinstalling Leap 15.5 no plugged in USB device gets detected anymore. The ports must be working though because I installed the OS by USB

lsusb -v with one usb stick plugged in gives me

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               3.10
  bDeviceClass            9 Hub
  bDeviceSubClass         0 
  bDeviceProtocol         3 
  bMaxPacketSize0         9
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0003 3.0 root hub
  bcdDevice            5.14
  iManufacturer           3 Linux 5.14.21-150500.55.19-default xhci-hcd
  iProduct                2 xHCI Host Controller
  iSerial                 1 0000:04:00.4
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength       0x001f
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12
        bMaxBurst               0

Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            9 Hub
  bDeviceSubClass         0 
  bDeviceProtocol         1 Single TT
  bMaxPacketSize0        64
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0002 2.0 root hub
  bcdDevice            5.14
  iManufacturer           3 Linux 5.14.21-150500.55.19-default xhci-hcd
  iProduct                2 xHCI Host Controller
  iSerial                 1 0000:04:00.4
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength       0x0019
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               3.10
  bDeviceClass            9 Hub
  bDeviceSubClass         0 
  bDeviceProtocol         3 
  bMaxPacketSize0         9
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0003 3.0 root hub
  bcdDevice            5.14
  iManufacturer           3 Linux 5.14.21-150500.55.19-default xhci-hcd
  iProduct                2 xHCI Host Controller
  iSerial                 1 0000:04:00.3
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength       0x001f
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12
        bMaxBurst               0

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            9 Hub
  bDeviceSubClass         0 
  bDeviceProtocol         1 Single TT
  bMaxPacketSize0        64
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0002 2.0 root hub
  bcdDevice            5.14
  iManufacturer           3 Linux 5.14.21-150500.55.19-default xhci-hcd
  iProduct                2 xHCI Host Controller
  iSerial                 1 0000:04:00.3
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength       0x0019
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12

Can anyone help?

2

Can you plug the device in and provide dmesg output?

7

What you posted in the boot log and not that helpful for this problem.

Can you try once more:

  1. dmesg --follow-new
  2. insert and remove a few USB devices in different ports
  3. post that log
1 Like
8

Also here:
kernel 5.14.21-150500.55.22.1 is retracted
https://bugzilla.suse.com/show_bug.cgi?id=1215522#c16

zypper se -s kernel-default | grep -i '22.1'
vR | kernel-default                 | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
   | kernel-default                 | Quellpaket | 5.14.21-150500.55.22.1              | noarch | Update repository with updates from SUSE Linux Enterprise 15
 R | kernel-default-base            | Paket      | 5.14.21-150500.55.22.1.150500.6.8.1 | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
   | kernel-default-base            | Quellpaket | 5.14.21-150500.55.22.1.150500.6.8.1 | noarch | Update repository with updates from SUSE Linux Enterprise 15
 R | kernel-default-base-rebuild    | Paket      | 5.14.21-150500.55.22.1.150500.6.8.1 | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
vR | kernel-default-devel           | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
vR | kernel-default-extra           | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
 R | kernel-default-livepatch       | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
 R | kernel-default-livepatch-devel | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
vR | kernel-default-optional        | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15
 R | kernel-default-vdso            | Paket      | 5.14.21-150500.55.22.1              | x86_64 | Update repository with updates from SUSE Linux Enterprise 15

So delete that Version.

9

Here are some steps that you can follow to resolve this error.

  1. Check power supply
  2. Check USB device on other computer
  3. Check USB port and cable
  4. Check for hardware issue
  5. Check for USB device compatibility
    Thanks
10

dmesg --follow-new and inserting an USB mouse alone fixed it for some reason

Shall I post the log anyway?

thank you so much <3

11

No, that is not what solved the problem, it does only show the logging, something else was changed.

But good to hear the problem is solved!