Hi, I have issues with Autodesk Maya on Tumbleweed, regardless of the version. I’ve tried from 2022 up to 2025 and the same thing always happens. I’m using KDE Plasma 6 with Wayland. I tried with X11 too, but to no avail. I followed this tutorial on how to install Maya 2020 on Leap, but I installed Tumbleweed equivalent packages instead of Leap ones, and the installation process for newer versions of Maya is really similar to the 2020 version, so I thought it would work. I managed to get to this screen (click the image for full resolution):
…but when I click on “Sign in with your Autodesk ID”, I always get this error in terminal:
maya: Autodesk MAYA 2024
A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.
adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
The default location for log files to help diagnose the issue is:
"/usr/tmp/MayaCLM-03-03-2025.log"
Is there a solution? If this turns out to be too much of a hassle, I will consider dual booting Windows, because I really need this program. Keep in mind that this is only as a last resort as I don’t like dual booting. Thanks in advance.
Hi, I encountered the same issue a week ago and managed to resolve it successfully. However, after reinstalling Maya due to some work with the dev kit, the same error has reappeared. The symptoms are identical to what you’re experiencing. You might want to try using the AdskLicensingSupportTool-2.4.0.1019-linux or reinstalling the latest version of AdskLicensingInstall.
First, did you try to check if your licensing service is running by executing ?:
sudo /usr/bin/systemctl status adsklicensing
Next, did you verify if Maya appears in the list when you run:
/opt/Autodesk/AdskLicensing/<version_number>/helper/AdskLicensingInstHelper list
This approach worked for me the first time I faced the issue. If you happen to find an alternative solution, feel free to reach out—it would be incredibly helpful for me as well! When I click on Sign In from my side, I have this window :
Status of AdskLicensing service is “active(running).” Maya appears in the list when I run AdskLicensingInstHelper. Unfortunately, neither AdskLicensingSupportTool nor reinstalling the latest version of AdskLicensingInstall helped, no matter which licensing method I choose. This seems to be a recent issue with the AdskLicensing service, as Maya worked for me on Linux before. Thank you anyway. I will post this issue to Autodesk forums and I’ll let you know if there is a solution.
It really seems to be a DNS issue, although I’m not entirely sure. I changed the default DNS to Google one (8.8.8.8, 8.8.4.4) and unblocked port 53 in the firewall as it seemed to be required for nslookup.
When I run ping licensing.autodesk.com, I get this answer:
ping: licensing.autodesk.com: No address associated with hostname
Pinging google.com was successful, successfully transmitting and receiving 4 packets.
I just did a factory reset and a reboot of the router. It didn’t fix the issue. I also tried using mobile data via USB tethering and that didn’t work either. There’s no answer when I ping, dig or nslookup the Autodesk licensing server.
Yeah, you’re right, it’s just a mailing domain. I’m not sure how @Kushiro fixed the problem. I’ll try VPN, maybe it is a location restriction as @Svyatko said.
I installed the new version, now the Autodesk Licensing Service seems to be working correctly, but there is still a licensing error, identical to the one in the image Kushiro posted before he managed to somehow fix the issue for himself.
maya: Autodesk MAYA 2024
A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.
adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
The default location for log files to help diagnose the issue is:
"/usr/tmp/MayaCLM-12-03-2025.log"
If we take a look at the logs, there is something interesting:
====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
INFO: MAYA VERSION: Autodesk MAYA 2024.2
INFO: Desktop Licensing Runtime Version: 7.4.2.47
INFO: Desktop Licensing API version in Maya: 7.4.2.47
INFO: initialize: GetInstance (Success)
INFO: Received LicenseUpdateCallback for Maya 2024 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
ERROR: Error Information: Maya 2024 : [IDSDK] 3070: WebView2 is not found.
ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
ERROR: checkinLicense: unable to release authentication handle
INFO: shutdown: normal exit
After a bit of googling, I found out that WebView2 is a Microsoft library which is not supported on Linux. I’ve come to the conclusion that this is a bug on Autodesk’s end and there is no solution. Well, dual booting it is.
