Sound on new build plays music, but not voices?

et al:

Very proud to announce that with the able assistance of @karlmistelberger I have completed my first DIYer computer build, following his K.I.S.S principle . . . TW has been installed and it is running to post this thread. Without Karl as both “corner man” and “cut man” keeping me in the fight, staunching the heavy bleeding and so forth . . . the project would still be floundering . . . rather than in service.

There are a couple of problems, but for this sub forum the issue of “having sound” that can play music, but only having scratchy noises when say YT videos are of two guys talking . . . then sound is unintelligible. Even in music, say with Gipsy Kings, the male solo voice does play, but isn’t “lavish” . . . . 4K videos with music play fine. I am using earphones to get the sound out, machine is essentially a mobo installed in a case . . . the grand tradition of the Spartan philosophy applied to computering.

I added the Packman repo and then "“changed vendor” in YaST . . . that brought in a few packages . . . didn’t make a difference. I tried to check ALSA, as way back in PPC days we had to check into ALSA and “unmute” and then slide some sliders up to get sound working. But the basic ALSA data was very basic, nothing seemed to shout out as the problem.

In sound prefs in the system there re showing “Renoir” and “Family,” Renoir shows as “disabled,” and indeed when I checked that as the mode, sound went away entirely. So the “Family” choice is the choice, sound is there, music plays, but if I want to watch Bob Wells talking about aspects of cheap RV Living . . . scratchy noise.

I looked around on the net to try to find a direction, including one at making an adjustment in the BIOS, but the comparative line items are not there in my BIOS for the MSI B550 Pro A combined with Ryzen 7 5700G cpu . . . NO discrete graphics card.

Is there a way to perhaps slide up the “Bass” in ALSA or pipewire so that male voices in particular can be understood?? Seems like specifically the deeper voices are not registering in this new install . . . ?? Any fixes to get a more complete range of sounds in the human voice paradigm??

> inxi -aA
Audio:
  Device-1: Advanced Micro Devices [AMD/ATI] Renoir Radeon High Definition
    Audio vendor: Micro-Star MSI driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 30:00.1 chip-ID: 1002:1637 class-ID: 0403
  Device-2: Advanced Micro Devices [AMD] Family 17h/19h/1ah HD Audio
    vendor: Micro-Star MSI driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 30:00.6 chip-ID: 1022:15e3 class-ID: 0403
  API: ALSA v: k6.14.6-1-default status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: PipeWire v: 1.4.2 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl

@localhost:~> amixer -c0
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]

Infamous Host Erlangen has:

erlangen:~ # lspci | grep Audio
30:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Renoir Radeon High Definition Audio Controller
30:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h/1ah HD Audio Controller
erlangen:~ # 

I am using:

erlangen:~ # lspci -vs 30:00.6
30:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h/1ah HD Audio Controller
        DeviceName: Realtek ALC1220
        Subsystem: Micro-Star International Co., Ltd. [MSI] Device 9c56
        Flags: bus master, fast devsel, latency 0, IRQ 119, IOMMU group 16
        Memory at fca80000 (32-bit, non-prefetchable) [size=32K]
        Capabilities: [48] Vendor Specific Information: Len=08 <?>
        Capabilities: [50] Power Management version 3
        Capabilities: [64] Express Endpoint, IntMsgNum 0
        Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010 <?>
        Capabilities: [2a0] Access Control Services
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel

erlangen:~ # 
  1. Attached Logitech S120 speakers to the green rear panel audio jack. As this configuration (as well as several similar ones) is entirely plug and play I have no troubleshooting experience.

  2. Attached the S120 to the front panel headphone jack and got the same undistorted sound.

  3. Audio works flawlessly with a Smart TV attached via HDMI.

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That looks like the audio “card” for the HDMI outputs.
Check amixer -c1to see something about the audio jacks output.
I found no relevant audio spec about your mobo, but it looks like the jacks are not meant to power a headphone, so they might just lack enough power output.
Try connecting powered speakers (like @karlmistelberger did) or an amplifier, or a TV or audio amp via HDMI.

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Gents:

Thanks for the replies, much appreciated. I’ll check those suggestions in a bit, I’m back on my multi-booting ancient '12 Mac Pro at the moment.

As far as the “jacks aren’t meant to power a headphone” . . . these are basic “ear plug” type earphones from a series of iPods . . . the sound quality provided on music and 4K videos is quite good, so we go from lavish sound quality for music, but then, “not enough power” to provide the mostly “male” spoken voice???

I would think that the spoken voice would be a lower bar of sound product OR would be something where “bass” or “treble” sliders would have to be dialed up?? Another way of looking at it, when the people are speaking there is scratchy sound being produced, but nothing close to what could be understood as words. But, same earphones produce rich sound quality for instrumental music??

It’s “odd” and very in keeping with my journey in Life and in building my first computer. Any way to get the old “alsamixer” sliding bars console app to show up to see if there are “bass” slider adjustments that could be slid around while listening to, or trying to listen to . . . other humans???

OK, I ran through each of the suggested commands, and for @karlmistelberger I see in “capabilities” . . . “access denied” as something that stands out.

And then for @OrsoBruno down in there are some aspects that are “off” . . . but I don’t know if that is just places that aren’t plugged into or something that relates to sound/tonal ranges so that voices can be processed?

@localhost:~> lspci | grep Audio
30:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Renoir Radeon High Definition Audio Controller
30:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h/1ah HD Audio Controller
@localhost:~> lspci -vs 30:00.6
30:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h/1ah HD Audio Controller
	DeviceName: Realtek ALC1220
	Subsystem: Micro-Star International Co., Ltd. [MSI] Device 9c56
	Flags: bus master, fast devsel, latency 0, IRQ 84, IOMMU group 16
	Memory at fcc80000 (32-bit, non-prefetchable) [size=32K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

@localhost:~> amixer -c1
Simple mixer control 'Master',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 80 [92%] [-5.25dB] [on]
Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [on]
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 255 [100%] [0.00dB]
  Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'Front',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 87 [100%] [0.00dB] [off]
  Front Right: Playback 87 [100%] [0.00dB] [off]
Simple mixer control 'Front Mic',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Front Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Surround',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'Center',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'LFE',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'Side',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'Line',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Line Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 63
  Front Left: Capture 39 [62%] [12.00dB] [on]
  Front Right: Capture 39 [62%] [12.00dB] [on]
Simple mixer control 'Capture',1
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 63
  Front Left: Capture 0 [0%] [-17.25dB] [off]
  Front Right: Capture 0 [0%] [-17.25dB] [off]
Simple mixer control 'Auto-Mute Mode',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Enabled'
Simple mixer control 'Input Source',0
  Capabilities: cenum
  Items: 'Rear Mic' 'Front Mic' 'Line'
  Item0: 'Front Mic'
Simple mixer control 'Input Source',1
  Capabilities: cenum
  Items: 'Rear Mic' 'Front Mic' 'Line'
  Item0: 'Rear Mic'
Simple mixer control 'Loopback Mixing',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'
Simple mixer control 'Rear Mic',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Rear Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
@localhost:~> 

lspci needs superuser power to show capabilities (e.g. sudo lspci)

The “Mics” and “Surround” are “Off”, presumably because nothing is plugged in the relevant jacks. What matters is:

Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [on]

Simply open a terminal and issue alsamixer.

Odd things happen when you put, say, a 32 Ohm load on a source meant to feed 10.000 Ohm … try to find what loads are acceptable on your mobo or try different loads before looking for “tone sliders”.

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O my, I did see the # but then often times if not using sudo or root, nothing shows at all instead of showing some but denying access to other. So using sudo the data is the same as Karl’s.

sudo lspci -vs 30:00.6
[sudo] password for root: 
30:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h/1ah HD Audio Controller
	DeviceName: Realtek ALC1220
	Subsystem: Micro-Star International Co., Ltd. [MSI] Device 9c56
	Flags: bus master, fast devsel, latency 0, IRQ 84, IOMMU group 16
	Memory at fcc80000 (32-bit, non-prefetchable) [size=32K]
	Capabilities: [48] Vendor Specific Information: Len=08 <?>
	Capabilities: [50] Power Management version 3
	Capabilities: [64] Express Endpoint, IntMsgNum 0
	Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010 <?>
	Capabilities: [2a0] Access Control Services
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

So, OK on the “32 Ohm” . . . is that just a possible scenario, or are you seeing something in the data posted that shows 32 Ohms are running through the earphone jack?? I think for now I don’t have any other option for external sound speaker, except I could try to move it to the mobo audio jack plug, rather than the case supplied jack . . . .

But, in alsamixer attaching screenshot it is showing “00” ??? which I was possibly recalling that in the old PPC days we had to slide that up to “75”??? Or, that is good as it is??

OK, I moved the earphone to the “FS” jack in the mobo and that has provided the speaking tones of Bob Wells. Thanks for the flog on it, that seems to have straightened out the issue.

  1. The headphones exhibit puzzling behaviour. To my experience the most efficient way of troubleshooting is to try another output device. You needn’t buy one. You may lend a standard one. Or you spend a few bucks for your own device. Finding out why your current headphones generate noise only with human voices can be daunting and my not being worth the effort.

  2. Stale configuration files are another frequently occurring sour of trouble. For troubleshooting you may want to create a pristine user. Try to play the videos with default settings an without any further tinkering with the configuration…

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What matters are the 82<>82, so it is already above the “old 75” :wink:

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Indeed on the “puzzling” behavior on the earphone . . . seems like the case’s audio jack is overwhelmed by the sound of human voice, but seemingly the “FS” mobo jack is able to accommodate the full range of sounds.

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Thank you for pointing out this critical fact. As I never used headphones I was not aware of the problem.

Presumably you verified the root cause. The signal is the same for both jacks. The loudspeakers come with their own amplifiers and thus don’t require low impedance. Headphones rely on the power delivered through the jack and thus do require the low impedance.

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Thanks for the follow up on it. I still don’t quite get it, as “Ohms” are something outside of my knowledge base. But, in theory I could get some external speakers and plug them into the case audio at the front, or in the back via the green header and all would be well?

It’s just the fact the the iPod earphones are not top of the line earphones, OR any earphones are going to cause a problem when plugged into the case jack???

As mentioned above the high impedance S120 speakers work on both jacks.

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Since the “FS” jack on the mobo rear panel works, the mobo is capable of driving that pair of earphones. So there must be something wrong in the connection between the JAUD1 header in the mobo and the jack on the case front panel:

  • a badly seated connector?
  • a broken wire?
  • a dirty or oxidized contact?
  • anything (e.g. a capacitor) between the header and the front jack?
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Gents:

Thanks for the further explanations, I’ll check them out in a bit.

@OrsoBruno

Tanks for the diagnostic . . . I’ll check the JAUD1 header when I get a minute. But, basic answer, brand new mobo, brand new case, brand new PSU . . . possibly pilot error on plugging it in, but shouldn’t be “dirty” or “oxidized” at this point . . . . I didn’t place anything between header and front jack.

I’ll post back with any updates on it, possibly just unplug and replug it in again? That worked to get the full RAM capacity during the install, RAM appeared to be “seated” properly, but one stick wasn’t showing up in the BIOS.

Maiden voyage on the “build it from parts” adventure.

Just to follow up, I did check the JAUD1 connection with the “HD Audio” plugged into it . . . I think that is a 6 pin connection, which did take some care to get them lined up, but then all of these plugs can only be plugged in one way . . . .

The only thing that I noticed when installing it is that it is the one area where the case cables went “stingy” and the cable is somewhat stretched to make the connection, it’s not loosey goosey with some extra wiggle room in the cable to make the connection, it’s almost precisely enough.

Otherwise . . . is there a way to test the jack with a multimeter to see if the Ohms in the front audio jack are within spec?? I wouldn’t know how to position + probe and/or - proble in the jack to test out the Ohmageness of it???

JAUD1 has two rows with 5 pins each. Double check. You may check the front panel for manufacturing defects. Remove the snapped in front bezel carefully and visually inspect the cables and jacks. Check the resistance of the cables with an ohm meter.

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