Sound Card not being recognized (Thinkpad X1C 7th Gen)

English Hardware
1

Hi Folks,

I installed tumbleweed on this laptop in September and had no issues. About a month ago I had to wipe the computer and put windows on it for a work thing. Now I’m trying to reinstall tumbleweed, and the latest snapshot (20200209) is refusing to recognize the sound card.

If I go to YaST > SOUND my sound card, a Cannon Point-LP High Definition Audio Controller, shows up as unconfigured. When I try to configure it by pressing Edit > Normal Setup I get the following error:


An error occurred during the installation of

Cannon Point-LP High Definition Audio Controller

The kernel module snd-hda-intel for sound support
 could not be loaded. This can be caused by incorrect
 module parameters, including invalid IO or IRQ parameters.

Some details on the hardware below



username@localhost:~> /usr/sbin/hwinfo --sound
18: PCI 1f.3: 0403 Audio device                                 
  [Created at pci.386]
  Unique ID: nS1_.C2PnOHazEs6
  SysFS ID: /devices/pci0000:00/0000:00:1f.3
  SysFS BusID: 0000:00:1f.3
  Hardware Class: sound
  Model: "Intel Cannon Point-LP High Definition Audio Controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x9dc8 "Cannon Point-LP High Definition Audio Controller"
  SubVendor: pci 0x17aa "Lenovo"
  SubDevice: pci 0x2292 
  Revision: 0x11
  Memory Range: 0xea23c000-0xea23ffff (rw,non-prefetchable)
  Memory Range: 0xea000000-0xea0fffff (rw,non-prefetchable)
  IRQ: 16 (no events)
  Module Alias: "pci:v00008086d00009DC8sv000017AAsd00002292bc04sc03i80"
  Driver Info #0:
    Driver Status: snd_hda_intel is not active
    Driver Activation Cmd: "modprobe snd_hda_intel"
  Driver Info #1:
    Driver Status: snd_soc_skl is not active
    Driver Activation Cmd: "modprobe snd_soc_skl"
  Driver Info #2:
    Driver Status: snd_sof_pci is not active
    Driver Activation Cmd: "modprobe snd_sof_pci"
  Config Status: cfg=no, avail=yes, need=no, active=unknown





username@localhost:~> /sbin/lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Coffee Lake HOST and DRAM Controller [8086:3e34] (rev 0c)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: skl_uncore
00:02.0 VGA compatible controller [0300]: Intel Corporation UHD Graphics 620 (Whiskey Lake) [8086:3ea0] (rev 02)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: i915
    Kernel modules: i915
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 0c)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: proc_thermal
    Kernel modules: processor_thermal_device
00:08.0 System peripheral [0880]: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model [8086:1911]
    Subsystem: Lenovo Device [17aa:2292]
00:12.0 Signal processing controller [1180]: Intel Corporation Cannon Point-LP Thermal Controller [8086:9df9] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: intel_pch_thermal
    Kernel modules: intel_pch_thermal
00:14.0 USB controller [0c03]: Intel Corporation Cannon Point-LP USB 3.1 xHCI Controller [8086:9ded] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_pci
00:14.2 RAM memory [0500]: Intel Corporation Cannon Point-LP Shared SRAM [8086:9def] (rev 11)
00:14.3 Network controller [0280]: Intel Corporation Cannon Point-LP CNVi [Wireless-AC] [8086:9df0] (rev 11)
    Subsystem: Intel Corporation Device [8086:0030]
    Kernel driver in use: iwlwifi
    Kernel modules: iwlwifi
00:15.0 Serial bus controller [0c80]: Intel Corporation Cannon Point-LP Serial IO I2C Controller #0 [8086:9de8] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: intel-lpss
    Kernel modules: intel_lpss_pci
00:15.1 Serial bus controller [0c80]: Intel Corporation Cannon Point-LP Serial IO I2C Controller #1 [8086:9de9] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: intel-lpss
    Kernel modules: intel_lpss_pci
00:16.0 Communication controller [0780]: Intel Corporation Cannon Point-LP MEI Controller #1 [8086:9de0] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: mei_me
    Kernel modules: mei_me
00:1d.0 PCI bridge [0604]: Intel Corporation Cannon Point-LP PCI Express Root Port #9 [8086:9db0] (rev f1)
    Kernel driver in use: pcieport
00:1d.4 PCI bridge [0604]: Intel Corporation Cannon Point-LP PCI Express Root Port #13 [8086:9db4] (rev f1)
    Kernel driver in use: pcieport
00:1f.0 ISA bridge [0601]: Intel Corporation Cannon Point-LP LPC Controller [8086:9d84] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
00:1f.3 Audio device [0403]: Intel Corporation Cannon Point-LP High Definition Audio Controller [8086:9dc8] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel modules: snd_hda_intel, snd_soc_skl, snd_sof_pci
00:1f.4 SMBus [0c05]: Intel Corporation Cannon Point-LP SMBus Controller [8086:9da3] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: i801_smbus
    Kernel modules: i2c_i801
00:1f.5 Serial bus controller [0c80]: Intel Corporation Cannon Point-LP SPI Controller [8086:9da4] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (6) I219-V [8086:15be] (rev 11)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: e1000e
    Kernel modules: e1000e
03:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983 [144d:a808]
    Subsystem: Samsung Electronics Co Ltd Device [144d:a801]
    Kernel driver in use: nvme
05:00.0 PCI bridge [0604]: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] [8086:15d3] (rev 02)
    Kernel driver in use: pcieport
06:00.0 PCI bridge [0604]: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] [8086:15d3] (rev 02)
    Kernel driver in use: pcieport
06:01.0 PCI bridge [0604]: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] [8086:15d3] (rev 02)
    Kernel driver in use: pcieport
06:02.0 PCI bridge [0604]: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] [8086:15d3] (rev 02)
    Kernel driver in use: pcieport
06:04.0 PCI bridge [0604]: Intel Corporation JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] [8086:15d3] (rev 02)
    Kernel driver in use: pcieport
07:00.0 System peripheral [0880]: Intel Corporation JHL6540 Thunderbolt 3 NHI (C step) [Alpine Ridge 4C 2016] [8086:15d2] (rev 02)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: thunderbolt
    Kernel modules: thunderbolt
2d:00.0 USB controller [0c03]: Intel Corporation JHL6540 Thunderbolt 3 USB Controller (C step) [Alpine Ridge 4C 2016] [8086:15d4] (rev 02)
    Subsystem: Lenovo Device [17aa:2292]
    Kernel driver in use: xhci_hcd
    Kernel modules: xhci_pci

Does anyone have any idea what’s going on here? I’m a little surprised by this issue as I believe this sound controller has been supported in the linux kernel since v. 4.14.

2

https://forums.opensuse.org/showthread.php/539075-YaST2-Sound-can-t-configure-HDMI-audio-device-Missing-snd-hda-intel

Getting a similar issue myself, same error but for the HDMI audio output of a video card. I’ve seen someone else reporting this last month, so I suspect something broke in recent Tumbleweed snapshots and hasn’t been discovered yet.

3

Hi,

I had same problem with my X1 Carbon Gen-7. Sound was working fine with kernel 5.3. But with upgrading to kernel 5.4 I lost the sound.
After doing some search online, I came across this link:

https://superuser.com/questions/1509312/sound-stopped-working-after-upgrading-to-linux-5-4-intel-hd-audio

I followed the instructions there to get sound working again. Use grub2-mkconfig instead of grub-mkconfig mentioned in the link above.
The issue is also discussed here:
https://bugs.archlinux.org/task/64720

I read this might be fixed with kernel 5.5, but haven’t upgraded due to recent unstable tumbleweed snapshots. So can’t comment about it.
So either you can try to solution I mentioned above or just install snapshots with kernel 5.3 and try to upgrade to 5.5 when we get stable
snapshots.

Hope this helps.

4

The Cannon Point audio seems among those referred to in this message: https://lists.opensuse.org/opensuse-factory/2020-02/msg00307.html
Test packages are available, or you may wait for a fix in an upcoming snapshot.