Requesting help for audio issue

English Multimedia
1

I installed Leap 16 on an new computer (HP Envy) last week and have no sound. My install was pretty much out-of-the-box although I did disable SELinux. Most things work. I will be happy to go through the troubleshooting, finding the root cause, and reporting a bug, if someone can help me through the process. Although I have used Linux on my systems for over 20 years, I’m not really well versed in debugging driver problems.

So the symptom is: clicking on the speaker icon in the system tray (which has a red slash through it) says “No output or input devices found.”

I saw on a thread to run inxi -Fazy which I did, and for audio, it outputs this:

Audio:
  Device-1: Intel Raptor Lake-P/U/H cAVS vendor: Hewlett-Packard
    driver: sof-audio-pci-intel-tgl alternate: snd_hda_intel, snd_soc_avs,
    snd_sof_pci_intel_tgl bus-ID: 00:1f.3 chip-ID: 8086:51ca class-ID: 0401
  API: ALSA v: k6.12.0-160000.26-default status: kernel-api tools: N/A
  Server-1: PipeWire v: 1.4.6 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl

I have no clue what this means or if it is helpful, but it seems there is a device (the laptop is supposed to have audio) and it seems to list drivers.

Where do I go from here?

Mod edit: Output as preformatted text

2

I’ve moved this to a new topic to attract the help that it deserves.

3

Review the following audio troubleshooting guide and report back.

5

Check that the firmware is installed as per the troubleshooting guide.

If that checks out, you may try applying the same workaround as that described in the other linked topic. (Your hardware is the same or similar.) The reason is that some Raptor Lake devices may work if the legacy HDA driver is forced. That can be done with

sudo update-bootloader --add-option "snd-intel-dspcfg.dsp_driver=1"
sudo update-bootloader
then reboot.

Any different?

6

The first step in the troubleshooting guide did it: installing the “sof-firmware” and rebooting. I guess this is a know issue, so it won’t be necessary to open a new bug report?

Thanks for the help.

7

Glad to have been of help. Yes, not a bug as such, just something to check first.

8

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