Problem with USB ports on B650 AORUS ELITE AX

Hi,

I recently had a bad freeze while playing a game (I think I ran out of vram) and the whole day afterwards while troubleshooting, the PC was very sluggish and I couldn’t even shutdown properly (had to manually hold down the power button every time).

I eventually fixed that issue by plugging in a live USB with Linux Mint and after rebooting, everything worked again, even though I changed nothing :person_shrugging:. However I noticed that my boot now takes over a minute, while it’d previously only been a few seconds.

I think I narrowed the Issue down to a USB port, but I can’t seem to find the physical port and I’m slowly loosing my mind. I plugged my keyboard into every port on my PC and checked dmesg, but I couldn’t find the port in question.

Here is the dmesg output of the error (as you can see, this fail at enumerating the USB device takes over a minute alone):

[    4.047032] [    T679] usb 1-9: new high-speed USB device number 6 using xhci_hcd
[    9.444109] [    T679] usb 1-9: device descriptor read/64, error -110
[   25.017433] [    T679] usb 1-9: device descriptor read/64, error -110
[   25.317320] [    T679] usb 1-9: new high-speed USB device number 7 using xhci_hcd
[   30.564094] [    T679] usb 1-9: device descriptor read/64, error -110
[   46.137537] [    T679] usb 1-9: device descriptor read/64, error -110
[   46.247763] [    T679] usb usb1-port9: attempt power cycle
[   46.717318] [    T679] usb 1-9: new high-speed USB device number 8 using xhci_hcd
[   51.517815] [    T679] usb 1-9: Device not responding to setup address.
[   56.527805] [    T679] usb 1-9: Device not responding to setup address.
[   56.737313] [    T679] usb 1-9: device not accepting address 8, error -71
[   56.934124] [    T679] usb 1-9: new high-speed USB device number 9 using xhci_hcd
[   61.734859] [    T679] usb 1-9: Device not responding to setup address.
[   66.743895] [    T679] usb 1-9: Device not responding to setup address.
[   66.953980] [    T679] usb 1-9: device not accepting address 9, error -71
[   66.957988] [    T679] usb usb1-port9: unable to enumerate USB device

I also changed the BIOS settings (legacy support, xhci hand-off, etc.), but that also changed nothing.

The weirdest thing is, whatever port I plug my keyboard into, it thinks it doesn’t have enough power and it doesn’t seem to matter if it’s labeled as 3.2, 2.1, 2.0 or whatever.

bird@localhost ~> dmesg | grep 'not running'                                                                                                                               (base) 
[    3.778263] [    T144] usb 1-3.1: not running at top speed; connect to a high speed hub
[  126.251800] [    T183] usb 7-1.1: not running at top speed; connect to a high speed hub
[  175.133083] [    T441] usb 1-5: not running at top speed; connect to a high speed hub
[  202.416045] [    T441] usb 1-8: not running at top speed; connect to a high speed hub
[  722.333006] [    T685] usb 1-5: not running at top speed; connect to a high speed hub
[  726.237055] [    T685] usb 1-4: not running at top speed; connect to a high speed hub
[  730.953749] [    T685] usb 1-8: not running at top speed; connect to a high speed hub
[  734.299746] [    T685] usb 1-7: not running at top speed; connect to a high speed hub
[  748.243241] [    T183] usb 7-1.2: not running at top speed; connect to a high speed hub
[  754.736279] [    T183] usb 7-1.1: not running at top speed; connect to a high speed hub
[  760.736902] [    T441] usb 7-1.3: not running at top speed; connect to a high speed hub
[  767.236601] [    T183] usb 7-1.4: not running at top speed; connect to a high speed hub
[  772.749037] [    T685] usb 1-2: not running at top speed; connect to a high speed hub
[  777.006236] [    T149] usb 1-3.1: not running at top speed; connect to a high speed hub
[  782.946513] [    T441] usb 1-3.2: not running at top speed; connect to a high speed hub
[  787.552215] [    T441] usb 1-3.3: not running at top speed; connect to a high speed hub
[  793.282495] [     T81] usb 1-3.4: not running at top speed; connect to a high speed hub
[  798.332430] [   T6677] usb 5-1: not running at top speed; connect to a high speed hub
[  802.401987] [     T81] usb 5-2: not running at top speed; connect to a high speed hub
[  808.538306] [    T685] usb 1-2: not running at top speed; connect to a high speed hub
[  947.558007] [    T685] usb 1-2: not running at top speed; connect to a high speed hub

When I check with usbview, none of them look like a 3.2 usb port. And the real usb 3.2 hub is apparently somewhere on bus 2, but none of my physical ports seem to lead there.

The only port I can’t check is a USB-C port, because I don’t have the right cable for that, but I doubt that it is the one. In fact, I think that one would show up as port 1-1

I’m at my wits end, and I still don’t even know if it’s a hardware or software problem, please help.

Too late to edit the original post, but I just noticed that my 3.2 hub does in fact work, if I plug a USB 3.2 device into it … silly me.

So again, every physical port (except USB-C, because I can’t check it) seems to work perfectly. I might buy a USB-C to USB-C cable in a few days to check that port as well.

A reset of the cmos battery solved the problem.

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