Printer set up (Brother HL-L2380DW) in Leap 15.

English Hardware
1

Hi all,

I have a Brother printer I need to set up. I have installed the drivers from:

http://support.brother.com/g/b/downl…ng=4&type3=625

I have downloaded and installed the tools from that link but when i try to print I get error message “Printer configuration is incorrect or the printer no longer exists”. If I check the log file I get some errors there:

[26/Sep/2018:16:55:57 +1000] [Client 68] Returning HTTP Forbidden for Resume-Printer (ipp://alex@localhost:631/printers/H

LL2380DW) from localhost
E [26/Sep/2018:16:56:02 +1000] [Client 70] Returning HTTP Forbidden for Cancel-Job (ipp://alex@localhost:631/printers/HLL23
80DW) from localhost
E [26/Sep/2018:16:56:11 +1000] [Client 75] Returning HTTP Forbidden for Resume-Printer (ipp://alex@localhost:631/printers/H
LL2380DW) from localhost

**lpoptions -d HLL2380DW
**
copies=1 device-uri=http://192.168.0.23:631/ipp/ finishings=3 job-cancel-after=10800 job-hold-until=no-hold job-priority=50 j
ob-sheets=none,none marker-change-time=1537944829 marker-colors=#000000,none marker-levels=-1,42 marker-names=‘Black\ Toner\
Cartridge,Drum\ Unit’ marker-types=toner,opc number-up=1 printer-commands=AutoConfigure,Clean,PrintSelfTestPage printer-info=
‘Brother Print Brother HL-L2380DW with driver Brother HL-L2380DW for CUPS’ printer-is-accepting-jobs=true printer-is-shared=t
rue printer-is-temporary=false printer-location printer-make-and-model='Brother HL-L2380DW for CUPS ’ printer-state=5 printer
-state-change-time=1537944832 printer-state-reasons=paused printer-type=8425492 printer-uri-supported=ipp://localhost/printer
s/HLL2380DW

**rpm -qa|grep libusb
**
libusb-0_1-4-32bit-0.1.13-lp150.1.7.x86_64
libusb-1_0-0-1.0.21-lp150.1.8.x86_64
libusbmuxd4-1.0.10-lp150.3.6.x86_64
libusb-0_1-4-0.1.13-lp150.1.7.x86_64

Obviously I have missed something during the set up but have no idea how fix this. Any help would be very appraciated.

Cheers,

Alex

2
  1. Are the Brother RPMs installed? I usually install the lpr and cupswrapper packages manually rather than via the installer.
rpm -qa|grep hl2380
  1. How is your printer connected? (On the network or connected via USB cable?)

Show us the printer status…

lpstat -t
3

Many thanks for your reply!

The oputput from two commands are as follows:

**rpm -qa|grep hl2380

**Notning is returned...




**lpstat -t

**
scheduler is running
system default destination: HLL2380DW
device for HLL2380DW: http://192.168.0.21:631/ipp/
HLL2380DW accepting requests since Wed 26 Sep 2018 04:53:52 PM AEST
printer HLL2380DW disabled since Wed 26 Sep 2018 04:53:52 PM AEST -
        The printer configuration is incorrect or the printer no longer exists.

I thought running the tool installs everything for me.As for conncetion, I am using home Wi-Fi to connect to the printer. It worked on 42.2 but I have upgraded and can’t remember the installation process…

I hope we can get it working again :-).

4

Post:

zypper se -si brgen cupswrapper

I prefer installing the drivers without the install-tools from brother.

And see here because of 32bit drivers:
https://forums.opensuse.org/showthread.php/531271-Brother-printer-driver-installs-but-can-t-print

5

Sorry, that should have been

rpm -qa|grep hll2380

These are the package names…
hll2380dwlpr-3.2.0-1.i386
hll2380dwcupswrapper-3.2.0-1.i386

6

Many thanks! This is what I get:

sudo zypper se -si brgen cupswrapper
[sudo] password for root:  
Loading repository data...
Reading installed packages...

S  | Name                 | Type    | Version | Arch | Repository        
---+----------------------+---------+---------+------+------------------
i+ | hll2380dwcupswrapper | package | 3.2.0-1 | i386 | (System Packages)
7

Run the rpm command I gave last post or using zypper do

sudo zypper se -si hll2380

It will probably show that both vendor packages are installed, but worth checking first.

8

Try re-enabling the printer again with

sudo cupsenable HLL2380DW

From a browser, open the CUPS web UI with ‘localhost:631/printers’ and try printing a test page.

9 
sudo zypper se -si hll2380
[sudo] password for root:  
Loading repository data...
Reading installed packages...

S  | Name                 | Type    | Version | Arch | Repository        
---+----------------------+---------+---------+------+------------------
i+ | hll2380dwcupswrapper | package | 3.2.0-1 | i386 | (System Packages)
i+ | hll2380dwlpr         | package | 3.2.0-1 | i386 | (System Packages)

Yes, I have two packages showing now.

10

That is as expected. Try printing a test page (once the printer has been re-enabled), and report back.

11

I just tried and got this:

|HLL2380DW-37 |Test Page |anonymous |1k |Unknown |pending since
|—|—|—|—|—|
Wed 26 Sep 2018 07:42:34 PM AEST |

It just sits there.

12

Ok, and is the printer IP address correct? Try pinging it…

ping 192.168.0.21
13

Yes, it should be. I checked on my other laptop and that’s how I got that IP. The ping shows this:

ping 192.168.0.21
PING 192.168.0.21 (192.168.0.21) 56(84) bytes of data.
64 bytes from 192.168.0.21: icmp_seq=1 ttl=255 time=3.37 ms
64 bytes from 192.168.0.21: icmp_seq=2 ttl=255 time=3.64 ms
64 bytes from 192.168.0.21: icmp_seq=3 ttl=255 time=5.52 ms
64 bytes from 192.168.0.21: icmp_seq=4 ttl=255 time=3.47 ms
64 bytes from 192.168.0.21: icmp_seq=5 ttl=255 time=3.55 ms
64 bytes from 192.168.0.21: icmp_seq=6 ttl=255 time=5.64 ms
64 bytes from 192.168.0.21: icmp_seq=7 ttl=255 time=5.55 ms
64 bytes from 192.168.0.21: icmp_seq=8 ttl=255 time=3.49 ms
64 bytes from 192.168.0.21: icmp_seq=9 ttl=255 time=3.54 ms
64 bytes from 192.168.0.21: icmp_seq=10 ttl=255 time=3.22 ms
64 bytes from 192.168.0.21: icmp_seq=11 ttl=255 time=3.68 ms
^Z
[1]+  Stopped                 ping 192.168.0.21
14

If I run lpstat again, I get:

lpstat -t                 
scheduler is running
system default destination: HLL2380DW
device for HLL2380DW: http://192.168.0.21:631/ipp/
HLL2380DW accepting requests since Wed 26 Sep 2018 07:41:32 PM AEST
printer HLL2380DW disabled since Wed 26 Sep 2018 07:41:32 PM AEST -
        The printer configuration is incorrect or the printer no longer exists.
HLL2380DW-37            unknown           1024   Wed 26 Sep 2018 07:42:34 PM AEST
15

Ok. Review the comment by Sauerland (post #4) and linked thread re 32-bit drivers. You might need to examine the CUPS error log (/var/log/cups/error_log) for more details about what is failing.

16

If nmap is installed, run

nmap 192.168.0.21

It can show which well-known ports the printer is listening on.

17

This is what I get:

nmap  192.168.0.21           
Starting Nmap 7.70 ( https://nmap.org ) at 2018-09-26 20:02 AEST
Nmap scan report for 192.168.0.21
Host is up (0.025s latency).
Not shown: 993 closed ports
PORT     STATE SERVICE
21/tcp   open  ftp
23/tcp   open  telnet
80/tcp   open  http
443/tcp  open  https
515/tcp  open  printer
631/tcp  open  ipp
9100/tcp open  jetdirect

Also, I have enagled extra logging as per the post and get this:

D [26/Sep/2018:20:00:29 +1000] [Client 7] Waiting for CGI data.
D [26/Sep/2018:20:00:29 +1000] [Client 7] Sending 0-length chunk.
D [26/Sep/2018:20:00:29 +1000] [Client 7] Flushing write buffer.
D [26/Sep/2018:20:00:29 +1000] [Client 7] New state is HTTP_STATE_WAITING
D [26/Sep/2018:20:00:29 +1000] [Client 7] Waiting for request.
D [26/Sep/2018:20:00:29 +1000] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files"
D [26/Sep/2018:20:00:29 +1000] PID 6749 (/usr/lib/cups/cgi-bin/printers.cgi) exited with no errors.
D [26/Sep/2018:20:00:29 +1000] [Client 7] GET /cups.css HTTP/1.1
D [26/Sep/2018:20:00:29 +1000] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files"
D [26/Sep/2018:20:00:29 +1000] [Client 7] Read: status=200, state=3
D [26/Sep/2018:20:00:29 +1000] [Client 7] No authentication data provided.
D [26/Sep/2018:20:00:29 +1000] [Client 7] Processing GET /cups.css
D [26/Sep/2018:20:00:29 +1000] [Client 7] filename="/usr/share/cups/webcontent/cups.css", type=text/css
D [26/Sep/2018:20:00:29 +1000] [Client 7] cupsdSendHeader: code=304, type="(null)", auth_type=0
D [26/Sep/2018:20:00:29 +1000] cupsdSetBusyState: newbusy="Dirty files", busy="Active clients and dirty files"
I [26/Sep/2018:20:00:30 +1000] Expiring subscriptions...
D [26/Sep/2018:20:00:33 +1000] [Client 7] GET /admin HTTP/1.1
D [26/Sep/2018:20:00:33 +1000] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Dirty files"
D [26/Sep/2018:20:00:33 +1000] [Client 7] Read: status=200, state=3
D [26/Sep/2018:20:00:33 +1000] [Client 7] No authentication data provided.
D [26/Sep/2018:20:00:33 +1000] [Client 7] Processing GET /admin
D [26/Sep/2018:20:00:33 +1000] [CGI] argv[0] = "/usr/lib/cups/cgi-bin/admin.cgi"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[0] = "CUPS_CACHEDIR=/var/cache/cups"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[1] = "CUPS_DATADIR=/usr/share/cups"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[2] = "CUPS_DOCROOT=/usr/share/cups/webcontent"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[3] = "CUPS_FONTPATH=/usr/share/cups/fonts"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[4] = "CUPS_REQUESTROOT=/var/spool/cups"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[5] = "CUPS_SERVERBIN=/usr/lib/cups"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[6] = "CUPS_SERVERROOT=/etc/cups"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[7] = "CUPS_STATEDIR=/run/cups"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[8] = "HOME=/var/spool/cups/tmp"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[9] = "PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[10] = "SERVER_ADMIN=root@linux-sdh1"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[11] = "SOFTWARE=CUPS/2.2.7"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[12] = "TMPDIR=/var/spool/cups/tmp"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[13] = "USER=root"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[14] = "CUPS_MAX_MESSAGE=2047"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[15] = "CUPS_SERVER=/run/cups/cups.sock"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[16] = "CUPS_ENCRYPTION=IfRequested"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[17] = "IPP_PORT=631"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[18] = "LANG=en_US.UTF8"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[19] = "REDIRECT_STATUS=1"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[20] = "GATEWAY_INTERFACE=CGI/1.1"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[21] = "SERVER_NAME=localhost"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[22] = "SERVER_PORT=631"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[23] = "REMOTE_ADDR=[v1.::1]"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[24] = "REMOTE_HOST=localhost"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[25] = "SCRIPT_NAME=/admin"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[26] = "SCRIPT_FILENAME=/usr/share/cups/webcontent/admin"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[27] = "SERVER_PROTOCOL=HTTP/1.1"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[28] = "HTTP_COOKIE=org.cups.sid=8edbc525a6ac056c67ec0c2d0b91a3d1"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[29] = "HTTP_USER_AGENT=Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[30] = "HTTP_REFERER=http://localhost:631/printers/HLL2380DW"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[31] = "REQUEST_METHOD=GET"
D [26/Sep/2018:20:00:33 +1000] [CGI] envp[32] = "QUERY_STRING="
D [26/Sep/2018:20:00:33 +1000] [CGI] Started /usr/lib/cups/cgi-bin/admin.cgi (PID 6750)
I [26/Sep/2018:20:00:33 +1000] [Client 7] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=6750, file=21)
D [26/Sep/2018:20:00:33 +1000] [Client 7] Waiting for CGI data.
I [26/Sep/2018:20:00:33 +1000] Expiring subscriptions...
D [26/Sep/2018:20:00:33 +1000] [CGI] admin.cgi started...
D [26/Sep/2018:20:00:33 +1000] cupsdSetBusyState: newbusy="Active clients and dirty files", busy="Active clients and dirty files"
D [26/Sep/2018:20:00:33 +1000] [Client 15] Server address is "/run/cups/cups.sock".
D [26/Sep/2018:20:00:33 +1000] [Client 15] Accepted from localhost (Domain)
D [26/Sep/2018:20:00:33 +1000] [Client 15] Waiting for request.
18

Sould I try to remove printer in admin page and try to add a new one? I have no idea what is wrong.

19

Ok, thanks for that - it confirms that the printer supports the IPP protocol.

For the CUPS logging, it is a good idea to show the messaging for the whole print job, and since the logging is lengthy we usually suggest sharing it via https://susepaste.org/ and post the link to it here.

20

Many thanks for your time! Yes, it was a larger text so I posted just a bit. Here is more: SUSE Paste .

Hope that helps!