I am currently using Ubuntu. I pay for Canonical support. I’m a developer. Having high quality paid support is a smart investment to keep me productive in my job (self-employed). I’m very interested in openSuse now, especially with btrfs and snapper in 12.1 and the great integration of popular gnome apps in KDE. I just don’t think I can go the Unity route with Ubuntu. (And I have actually already switched to Linux Mint 12, but it is close enough to Ubuntu that I can still get support.)
So my question is about the paid support offerings for Suse as I make the decision about switching… I read this 2009 article and it sounded pretty good: Commercial Linux Distro Support: Which is Best? - Datamation But when I tried to actually find paid support today, I could not find anything. It seems like those options no longer exist. I probably won’t switch to openSuse unless I can also get a support contract similar to what I have with Canonical.
One problem I ran into with Canonical is that all my questions were more like server questions and they didn’t like handling those issues under a desktop support contract. Ultimately they did for an extra $100/yr. Does anyone have experience with Suse in this regard? Thanks
Thanks for the links. The reseller idea was helpful. On CDW’s site, I found more info than I found on Novell’s site. Here’s what I see listed on SuSE Linux Enterprise Desktop - standard subscription for $269.
Support Details Full Contract Period: 3 years
Service & Support Details
Service Type: New releases update
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting
Service Type: Web support
If that price gives me 3 years of support, it is about 3x better deal than Canonical for similar support terms. I guess I can call CDW and (hopefully) get more info. It’s strange that a concise summary of support options is so hard to find on the SUSE or Novell websites.
EDIT: ooops, I just realized that SUSE is still on version 11. I want to use 12.1. That’s a problem.
I like the way Canonical does it - I can use the latest release of Ubuntu and get professional support for it. But if SLED 11 is nearly as up to date as openSuse 12.1, that might be OK. However, if you notice in my first post, I said I wanted btrfs and snapper…
Likewise with SLE, if there is a release into your paid subscription
period, you update and support carries on. SLED 11 SP2 is due out
sooner rather than later, you might be surprised whats in there at a
openSUSE does not have the make-money-focus that Canonical has, and i
really doubt if it ever will…on the other hand suse.de is in the
business of making money, and they will be happy to serve you, for a price…
but, if they don’t serve you the way you want, then use what works best
openSUSE®, the “German Engineered Automobiles” of operating systems!