OpenSuse 42.1. Unable to communicate with printer

torcaz99 · December 8, 2016, 4:50pm

Hallo:

I’ve an installation of Opensuse 42.1 and a HP Deskjet F2180C Printer. When try to print, I receive this error: “Unable to communicate with printer HP…”.

With hplip package it doesn’t work. After updating to last hplip (downloading software), the problem is the same. Uninstalling hplip and using printer configuration from Yast, I do not receive any error, but nothing is printed.

It’s a multifunction device and scanner work right. If restart and use Opensuse 13.1 or Ubuntu (in the same computer) it works fine.

Running hplip test, I receive the next message below.

I don’t know what else to try. Any suggestion?

Thanks

HP Linux Imaging and Printing System (ver. 3.16.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.16.11)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items…
No Deprecated items are found

Checking for HPLIP updates…

HP Linux Imaging and Printing System (ver. 3.16.11)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies…

SYSTEM INFO

Kernel: 4.1.34-33-default #1 SMP PREEMPT Thu Oct 20 08:03:29 UTC 2016 (fe18aba) GNU/Linux
Host: OpenSuse421.md
Proc: 4.1.34-33-default #1 SMP PREEMPT Thu Oct 20 08:03:29 UTC 2016 (fe18aba) GNU/Linux
Distribution: 3 42.1
Bitness: 64 bit

HPLIP CONFIGURATION

HPLIP-Version: HPLIP 3.16.11
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for suse distro 42.1 version

Current contents of ‘/etc/hp/hplip.conf’ file:

hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.11

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/cups/model/HP
ppdbase=/usr/share/cups/model
doc=/usr/share/doc/hplip-3.16.11
html=/usr/share/doc/hplip-3.16.11
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d

Following values are determined at configure time and cannot be changed.

[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.11
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of ‘/var/lib/hp/hplip.state’ file:
Plugins are not installed. Could not access file: No existe el fichero o el directorio

Current contents of ‘~/.hplip/hplip.conf’ file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1481149252
pending_upgrade_time = 0
latest_available_version = 3.16.11

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = “hp:/usb/Deskjet_F2100_series?serial=CN7BU4Q0PK04TK”
printer_name = Deskjet_F2100
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 08/12/16 16:31:10
version = 3.16.11

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

COMPILEDEP

gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.5 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.0 OK -
libtool libtool - Library building support services REQUIRED - 2.4.2 OK -

General Dependencies

libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
python-xml Python XML libraries REQUIRED - 2.1.1 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
sane-devel SANE - Scanning library development files REQUIRED - 1.0.24 OK -
pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.11.4 OK -
libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
python-devel Python devel - Python development files REQUIRED 2.2 2.7.12 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.5 OK -
python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
reportlab Reportlab - PDF library for Python OPTIONAL 2.0 2.7 OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 1.7.5 OK -
python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.12 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
libjpeg libjpeg - JPEG library REQUIRED - - OK -
sane SANE - Scanning library REQUIRED - 1.0.24 OK -

Scan Configuration

scanext Scan-SANE-Extension REQUIRED - 3.16.11 OK -
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.11 OK ‘hpaio found in /etc/sane.d/dll.conf’

External Dependencies

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.15 OK -
cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.5 OK ‘CUPS Scheduler is running’
network network -wget OPTIONAL - 1.14 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.24 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.113 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
dbus DBus - Message bus system REQUIRED - 1.8.22 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

Python Extentions

hpmudext IO-Extension REQUIRED - 3.16.11 OK -
cupsext CUPS-Extension REQUIRED - 3.16.11 OK -

DISCOVERED SCANNER DEVICES

device `hpaio:/usb/Deskjet_F2100_series?serial=CN7BU4Q0PK04TK’ is a Hewlett-Packard Deskjet_F2100_series all-in-one

DISCOVERED USB DEVICES

Device URI Model

hp:/usb/Deskjet_F2100_series?serial=CN7BU4Q0PK04TK HP Deskjet F2100 series

INSTALLED CUPS PRINTER QUEUES

Deskjet_F2100

Type: Printer
Device URI: hp:/usb/Deskjet_F2100_series?serial=CN7BU4Q0PK04TK
PPD: /etc/cups/ppd/Deskjet_F2100.ppd
PPD Description: HP Deskjet f2100 Series, hpcups 3.16.11
Printer status: la impresora Deskjet_F2100 está inactiva. activada desde mié 07 dic 2016 23:22:09 CET
Communication status: Good

PERMISSION

USB Deskjet_F2100 Required - - OK Node:’/dev/bus/usb/002/004’ Perm:’ root lp rw- rw- rw- rw- r–’

Checking for Configured Queues…

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin’s…
No plug-in printers are configured.

Diagnose completed…

More information on Troubleshooting,How-To’s and Support is available on http://hplipopensource.com/hplip-web/index.html

Please close this terminal manually.

malcolmlewis · December 8, 2016, 5:29pm

Hi
Did you use the hp-setup program to configure and also check that cups service is enabled and running?


systemctl status cups.service
systemctl enable cups.service
systemctl start cups.service
systemctl status cups.service

torcaz99 · December 15, 2016, 9:37am

Finally, I’ve solved the problem.

Tired of not finding solution, I’ve reinstalled OpenSuse completely. But result was the same.

How I’ve solved problem?

I’ve **uninstalled hplip **and used yast configuration printer. But I’ve used a driver with name like “HP Deskjet f2100 xxxx cups xxx” instead of using the default “xxx hpijs xxx”.

Now it works fine.