Notebook HP dv7, sleep/hibernation random freezes

Hello,

I have already posted my problem replying other thread, I hope not to be breaking any forum rule :frowning: if so, please tell me.

When I sleep my notebook sometimes everything stays frozen and the only way to restart is the power button or sysreq alt B (I have this enabled on kernel)

I made a simple forum search and I get to you post because this string “nm-dispatcher.action” that also fails just when my notebook hungs on sleep.

Here I post two failure logs from the last two times my notebook freezed on sleep (I mean, the screen stays on, the fan runs at full speed, and the only restart way is with the powerbutton or sysreq+ALT+B)

Please notice the time stamps, when it skips several hours is when I click on sleep and the notebook freezes and also the “nm-dispatcher.action” fails.

I have a hunch that it is something to do with the wireless driver or the network applet… can you help me trace the problem?

Here is my network hardware info, if there is any more info needed to get to a solution, please askme.

Thanks,

(some of my hardware profile)


84: None 00.0: 10700 Loopback
  [Created at net.124]
  Unique ID: ZsBS.GQNx7L4uPNA
  SysFS ID: /class/net/lo
  Hardware Class: network interface
  Model: "Loopback network interface"
  Device File: lo
  Link detected: yes
  Config Status: cfg=no, avail=yes, need=no, active=unknown

85: None 00.0: 10701 Ethernet
  [Created at net.124]
  Unique ID: usDW.ndpeucax6V1
  Parent ID: rBUF.VKS72bhaJ_6
  SysFS ID: /class/net/eth0
  SysFS Device Link: /devices/pci0000:00/0000:00:1c.1/0000:03:00.0
  Hardware Class: network interface
  Model: "Ethernet network interface"
  Driver: "r8169"
  Driver Modules: "r8169"
  Device File: eth0
  HW Address: 60:eb:69:51:ae:72
  Link detected: no
  Config Status: cfg=no, avail=yes, need=no, active=unknown
  Attached to: #39 (Ethernet controller)

86: None 00.0: 1070a WLAN
  [Created at net.124]
  Unique ID: AYEt.QXn1l67RSa1
  Parent ID: y9sn.3Bbj30Yicg4
  SysFS ID: /class/net/wlan0
  SysFS Device Link: /devices/pci0000:00/0000:00:1c.0/0000:02:00.0
  Hardware Class: network interface
  Model: "WLAN network interface"
  Driver: "brcm80211"
  Driver Modules: "brcm80211"
  Device File: wlan0
  HW Address: 00:26:82:de:94:5c
  Link detected: yes
  Config Status: cfg=no, avail=yes, need=no, active=unknown
  Attached to: #38 (WLAN controller)

87: None 00.0: 10701 Ethernet
  [Created at net.124]
  Unique ID: sG1U.ndpeucax6V1
  SysFS ID: /class/net/vboxnet0
  Hardware Class: network interface
  Model: "Ethernet network interface"
  Device File: vboxnet0
  HW Address: 0a:00:27:00:00:00
  Config Status: cfg=no, avail=yes, need=no, active=unknown

(Log’s part where the notebook freezes)


08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (wlan0): cleaning up...
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (wlan0): taking down device.
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): now unmanaged
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): device state change: 8 -> 1 (reason 37)
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): deactivating device (reason: 37).
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): canceled DHCP transaction, DHCP client pid 8763
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): cleaning up...
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): taking down device.
08/25/11 06:09:55 PM	itsalive	NetworkManager[1536]	<info> (eth0): carrier now OFF (device state 1)
08/25/11 06:09:55 PM	itsalive	nm-dispatcher.action	Script '/etc/NetworkManager/dispatcher.d/autofs' exited with error status 1.
08/25/11 07:26:47 PM	itsalive	NetworkManager[1527]	<info> NetworkManager (version 0.8.2) is starting...
08/25/11 07:26:47 PM	itsalive	NetworkManager[1527]	<info> Read config file /etc/NetworkManager/nm-system-settings.conf
08/25/11 07:26:48 PM	itsalive	NetworkManager[1527]	<info> VPN: loaded org.freedesktop.NetworkManager.pptp


08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  associating -> associated
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  associated -> 4-way handshake
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  4-way handshake -> group handshake
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  group handshake -> completed
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0/wireless) Stage 2 of 5 (Device Configure) successful.  Connected to wireless network 'noname'.
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 3 of 5 (IP Configure Start) scheduled.
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 3 of 5 (IP Configure Start) started...
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> (wlan0): device state change: 5 -> 7 (reason 0)
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Beginning DHCPv4 transaction (timeout in 45 seconds)
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> dhclient started with pid 3774
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 3 of 5 (IP Configure Start) complete.
08/25/11 11:29:56 AM	itsalive	NetworkManager[1524]	<info> (wlan0): DHCPv4 state changed nbi -> preinit
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info> (wlan0): DHCPv4 state changed preinit -> bound
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 4 of 5 (IP4 Configure Get) scheduled...
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 4 of 5 (IP4 Configure Get) started...
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info>   address 20.0.0.120
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info>   prefix 24 (255.255.255.0)
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info>   gateway 20.0.0.100
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info>   hostname 'itsaliveNBwireless'
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info>   nameserver '20.0.0.100'
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 5 of 5 (IP Configure Commit) scheduled...
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 4 of 5 (IP4 Configure Get) complete.
08/25/11 11:30:01 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 5 of 5 (IP Configure Commit) started...
08/25/11 11:30:02 AM	itsalive	NetworkManager[1524]	<info> Clearing nscd hosts cache.
08/25/11 11:30:02 AM	itsalive	NetworkManager[1524]	<info> (wlan0): device state change: 7 -> 8 (reason 0)
08/25/11 11:30:02 AM	itsalive	NetworkManager[1524]	<info> (wlan0): roamed from BSSID 00:14:BF:E2:80:34 (noname) to 00:14:BF:E2:80:34 (noname)
08/25/11 11:30:02 AM	itsalive	NetworkManager[1524]	<info> Policy set 'noname' (wlan0) as default for IPv4 routing and DNS.
08/25/11 11:30:02 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) successful, device activated.
08/25/11 11:30:02 AM	itsalive	NetworkManager[1524]	<info> Activation (wlan0) Stage 5 of 5 (IP Configure Commit) complete.
08/25/11 11:30:02 AM	itsalive	nm-dispatcher.action	Script '/etc/NetworkManager/dispatcher.d/autofs' exited with error status 1.
08/25/11 11:30:03 AM	itsalive	nm-dispatcher.action	Script '/etc/NetworkManager/dispatcher.d/nfs' exited with error status 2.
08/25/11 12:03:43 PM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  completed -> group handshake
08/25/11 12:03:43 PM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  group handshake -> completed
08/25/11 12:09:53 PM	itsalive	NetworkManager[1524]	<info> (wlan0): supplicant connection state:  completed -> disconnected

Well, I have been trying this kernel paramenter since a week now… acpi=oldboot and as far as I could test, my laptop has not freezed any more!!! rotfl! rotfl!

I test sleeping and hibernating, also having virtualbox running or a movie playing, lot of programs opened… and no more freezing.

I test it again, deleting the kernel parameter, and the problem started happening again… so it was not just lucky (anyway I will cross my fingers)

:’(:’(:’( not happy anymore. Well, the problem still persists… I thought it was solved but, it still happens sometimes (seems that happens less times with kernel option)

/etc/NetworkManager/dispatcher.d/netcontrol_services’ exited with error status 127
(sometimes the error status number is 1 or 2…)

This is the common error most of the times that the system hungs before sleeping or hibernating. I will try to research about it. If anyone have an idea, please tell me.

Thanks,

S.

On 09/06/2011 06:46 PM, sebadamus wrote:
> If anyone have an idea, please tell me.

i spent a VERY few minutes looking though the hits of this search:

http://www.google.com/search?q=linux+hibernate+OR+sleep+HP+Pavilion+dv7-4190us

and see LOTS of hibernate/sleep problems with that machine…have you
yet checked the HP web site and its fora to see if maybe there is a
recall, or a newer BIOS which works?

if your machine is fully updated to the manufacturer’s specifications
they i would consider not sleeping or hibernating until you have moved
to a newer Linux kernel which may better support those features…

ymmv


DD
Caveat
openSUSE®, the “German Automobiles” of operating systems

I have googled a lot! and tried lot of kernel options, suspend.conf options, ati and legacy video drivers…

The google search you made, brings you the first 2 posts that are the ones I post :-p (hate this notebook, also heats a lot) the other results have little to do with the search, but I will keep trying looking for a solution. You know, its really a pain in the * that the notebook freezes when you sleep it or hibernate it. I get used to it and I can survive anyway til next kernel.

Its seems to me that this is a common linux problem, it would be great to have an guide of things to check or test, but I know it depents too much on each hardware.

As far as I learn, I think there is a problem with that /etc/NetworkManager/dispatcher.d/netcontrol_services, I found some bug reports about it, but couldnt give it the time to research.

Thanks for your response and help DenverD,

PD: I have updated my bios time ago hoping to solve the problem, but didnt help… :frowning:

I have talked to HP Windows support, it is hell, once they told me that windows 7 was not compatible with the notebook, that this notebook only run windows 7 starter… :open_mouth: So nothing to ask about linux to support, but I will follow your advise and look into the hp linux forum… List of Ubuntu Validated Laptops and Netbooks | hp + community and regional Linux distributions or hp + community and regional Linux distributions I thinks this is the one (but its very very new)

Thanks,

On 09/06/2011 11:26 PM, sebadamus wrote:
>
> Its seems to me that this is a common linux problem, it would be great
> to have an guide of things to check or test, but I know it depents too
> much on each hardware.

but it is not “a common linux problem” unless you consider the hardware
makers inability (or refusal) to both meet acip standards and advise
operating system makers exactly what should be used…

and, i forgot to say earlier that there are many acpi=[whatever]
settings…and, it is a pure wonder what will work best for you

here is all i can now find in my list–use them ONLY at your own
peril…i do not know what they will do on my machine, or yours–read my
caveat before trying any…

acpi_osu=Linux
acpi_use_timer_override
acpi=noirq
acpi=off
acpi=on

i’m sure there are more, but i can’t find them just now…


DD
Caveat
openSUSE®, the “German Automobiles” of operating systems

Hi
That should be;


acpi_osi=Linux

Was working on a DV7 last week fixing a window problem (wonky ati
driver) alas only booted to a live cd to fix :frowning:

Another one is;


edd=off

And just ensure acpi is installed, a quick check can be made;


acpi -V


Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 11.4 (x86_64) Kernel 2.6.37.6-0.7-desktop
up 21:51, 3 users, load average: 0.16, 0.09, 0.06
GPU GeForce 8600 GTS Silent - Driver Version: 280.13

I am not aware of what the hardware vendors do, so you are right about it. I have intalled Opensuse 11.4 kde on a friend notebook Acer Aspire 5552-6829, and the first thing I test (because I pray that the problema was only on my notebook) was the sleep and hibernation features. As soon as I installed and updated (with standard repos) the new OS, when I click on “Sleep” it got freezed like on my DV7, I restarted… test it again, the same, always!

I tried a few kernel options, I cant recall exactly, couldnt solve it… my friend that is not too linux friendly told me “that dont happend on windows…” laughting >:( I tried to explain that things are different, and you need sometimes to tweak options. The next day… he installed again the dam# windows 7

Another friend, that is more happy with last Kubuntu distro, has a Acer 17" dont remember the model exactly… I asked him if he had any problems when sleeping/hibernating, and he told me that from time to time it also freezes when sleeping so he prefers to shutdown always instead of sleep/hibernate.

So… three notebooks tested presented problems with sleep/hibernate feature, but it can be just bad luck with the notebook hardware we choose.

Hehehe thanks for the tips! I will try them… and if something explotes I wont blame you, promise! rotfl!

I tested acpi_osi=Linux, off,on, the ones on the grub help, noirq, I will keep looking for options, that could be a good guide if more users have problems with acpi, sleep / hibernation.
I think I have a lot to try here :frowning:

Thanks Malcomlewis,

This is the output of acpi -V


sebadamus@itsalive:~> acpi -V
Battery 0: Discharging, 100%, rate information unavailable
Battery 0: design capacity 7744 mAh, last full capacity 7744 mAh = 100%
Adapter 0: off-line
Thermal 0: ok, 50.0 degrees C
Thermal 0: trip point 0 switches to mode hot at temperature 105.0 degrees C
Thermal 0: trip point 1 switches to mode passive at temperature 130.0 
degrees C
Cooling 0: LCD 4 of 10
Cooling 1: LCD 10 of 10
Cooling 2: Processor 0 of 10
Cooling 3: Processor 0 of 10
Cooling 4: Processor 0 of 10
Cooling 5: Processor 0 of 10
Cooling 6: Processor 0 of 10
Cooling 7: Processor 0 of 10
Cooling 8: Processor 0 of 10
Cooling 9: Processor 0 of 10

Anyway… could it be possible that the error messages I get each time the notebook freezes on sleeping gives a clue?
I mean:

  1. itsalive nm-dispatcher.action Script ‘/etc/NetworkManager/dispatcher.d/autofs’ exited with error status 1.
  2. itsalive nm-dispatcher.action Script ‘/etc/NetworkManager/dispatcher.d/autofs’ exited with error status 1.
  3. itsalive nm-dispatcher.action Script ‘/etc/NetworkManager/dispatcher.d/nfs’ exited with error status 2.
    (I have all of them on a text file with some previous/next entries)

These are just a few, but each time the notebook freezes the last log entry is about NetworkManager/nm-dispatcher

Hi
Just to confirm what version of openSUSE, arh and desktop? Also does it
freeze with or without the power adapter connected?

Are you hibernating or suspending? How much Ram and the swap space size?


Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 11.4 (x86_64) Kernel 2.6.37.6-0.7-desktop
up 23:56, 3 users, load average: 0.00, 0.07, 0.12
GPU GeForce 8600 GTS Silent - Driver Version: 280.13

I am using openSUSE 11.4 Kernel 2.6.37.6-0.7-desktop (I dont know what is “arh” sorry about my english, I dont know if it is a type mistake or an abbreviation)

It freezes with and without power conected (lately I am always on AC power, but if it needs to be tested several times I can do it without AC just to check)

I have 6mb ram and a swap of 10gb (just in case, because I know that swap should be big enough to store the ram when hibernating)

The problem is random, maybe I can sleep the notebook 10 times and 1 time it freezes (with no user program opened, I close every program just in case it freezes)

The same used to happen when hibernating, but I havent used this feature to focus just on sleep problem.

And when it freezes, the screen remains like a screenshot (but without mouse cursor), cpu fan starts to run at higher speed (but not the highest). Tapping capslock or numlock doesnt turnon/off the lights. Tapping ctrl+alt+del or backspace does nothing. No ping response from other computer. The only way to restart is with poweroff button or ctrl+alt+sysrq+b (or r to force reboot)

Thanks,

Hi
I meant arch, apologies 32 or 64bit… Also what Desktop Environment
eg Gnome, KDE4 etc…

So it’s intermittent :frowning: I would boot from a Live CD and run the mem
test at least overnight or longer to see if there are any errors.

Also can you check the harddrive with smartd and post the output to
http://paste.opensuse.org/ (just set the delete to ‘never’ please)


Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 11.4 (x86_64) Kernel 2.6.37.6-0.7-desktop
up 1 day 1:04, 3 users, load average: 0.07, 0.12, 0.08
GPU GeForce 8600 GTS Silent - Driver Version: 280.13

OK, I left memtest86ing until tomorrow… hopefully its a bad memory ram! :slight_smile:

This is the output of smartd -q onecheck (I think you want me to test the hd surface? fsck?)

SUSE Paste

Thanks,

Hi
Yes, just a quick check, you might also want to look at the hdd’s with
smartctl as well when you have a moment.


Cheers Malcolm °¿° (Linux Counter #276890)
openSUSE 11.4 (x86_64) Kernel 2.6.37.6-0.7-desktop
up 1 day 3:08, 3 users, load average: 0.62, 0.40, 0.20
GPU GeForce 8600 GTS Silent - Driver Version: 280.13

On 09/07/2011 01:46 AM, sebadamus wrote:
> So… three notebooks tested presented problems with sleep/hibernate
> feature, but it can be just bad luck with the notebook hardware we
> choose.

good luck is good: i’ve not yet had a sleep/hibernate freeze problem on
my little Acer Aspire One D25 netbook…(and it was that way from the
very first time i tried it)

but, maybe i talk to mine more nicely than you do to yours… ?


DD
Hardware
openSUSE®, the “German Automobiles” of operating systems

Hehehe, maybe my notebook with opensuse just speaks german? so I talk to her in spanish, english… but she doesnt listen! anyway, I touch her lightly from time to time with a soft cloth and some blemm (its plastic care spray here in Argentina) :-p

Well, I have tried the memory86+ test the whole night and no errors found, then I tried smartctl and no disk errors… but I am happy anyway with my Opensuse! (waiting for kernel 3 rotfl!)

Thank you DenverD, Malcomlewis for trying to find a solution for me and my baby (I mean notebook :-p)

S.

On 09/09/2011 02:06 AM, sebadamus wrote:
> Thank you DenverD, Malcomlewis for trying to find a solution for me and
> my baby (I mean notebook :-p)

welcome…and, i read somewhere that 12.1 is going to have kernel 3.1,
we can all hope it solves several problems (and introduces no new ones)


DD
openSUSE®, the “German Automobiles” of operating systems

Hi, I own the same laptop (with atheros wifi inside), nothing to do with your problems. But i want to ask: Can you use the button ton turn On/Off the wifi? Because when i turn it Off it will never work again. Thank you if you have a solution.

Hello, HP dv7 4190us is my exact model… there are several models HP dv7. My wifi is broadcom. My button on off wifi works OK, fortunately. I remember that when I had the old, not linux native broadcom drivers, my on/off wifi did turnoff but not on again and I had to start my windows 7 to enable it again… kind strange I think. Now I have the native broadcom linux drivers, and the key works.

Maybe you can try to get newer drivers?

Anyway I can change you my hibernation/sleep hung problems for your wifi on/off key not working :-p