"Not Authorized" to mount external USB drive

English Install/Boot/Login
#1

Hi,

Suddenly I can’t mount my HD anymore. I’m receiving this message when I try to open it: “Not Authorized” to mount external USB drive

I did nothing wrong (I think). I also tried to mount using the terminal or open it using the Dolphin in root mode.

What could be?

I’m using Leap 15 Beta with KDE

Many thanks

#2

Sorry, maybe it is a stupid questions but how you tried to mount from terminal?
su -
fdisk -l (find your hdd - /dev/sdx)
udisksctl mount -b /dev/sdx
unmount: udisksctl unmount -b /dev/sdx
udisksctl power-off -b /dev/sdx

Hope you helps.

#3

From all the ways you tried, this is the one that is most easy to show to us. Why isn’t there any copy/paste of such a trial in your post? We can not look over your shoulder. You are the one to provide as much information a possible.

#4

The HD is the sdc, right?

fdisk -l
Disk /dev/sda: 931.5 GiB, 1000204886016 bytes, 1953525168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: 586E9952-7FA6-4311-BEF0-64B8E33568C9

Device         Start        End    Sectors  Size Type
/dev/sda1       2048    1050623    1048576  512M Microsoft basic data
/dev/sda2    1050624    1382399     331776  162M BIOS boot
/dev/sda3  126898176  131091139    4192964    2G Microsoft basic data
/dev/sda4  139476992 1953523711 1814046720  865G Microsoft basic data
/dev/sda5    1382400    1718271     335872  164M EFI System
/dev/sda6    1718272  126898175  125179904 59.7G Microsoft basic data

Partition table entries are not in disk order.


Disk /dev/sdb: 21 GiB, 22515204096 bytes, 43975008 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: 97358BEB-3794-43A3-BCF4-53CDFFC98F27

Device     Start      End  Sectors Size Type
/dev/sdb1   2048 43974655 43972608  21G Microsoft basic data




Disk /dev/sdc: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0xf6289717

Device     Boot Start       End   Sectors   Size Id Type
/dev/sdc1  *       64 976768064 976768001 465.8G  7 HPFS/NTFS/exFAT

When I try to mount it:

udisksctl mount -b /dev/sdc
Object /org/freedesktop/UDisks2/block_devices/sdc is not a mountable filesystem.
#5

Sorry for didn’t specify what I did. I know that I should give the maximum of information but the problem is that I tried in many, many ways. Kind of mess.

But the most of the time was using variations of:

mount /dev/sdb2 /mnt/
#6

udisksctl mount -b /dev/sdc1

#7

You don’t mount a drive you mount a partition on the drive ie not /dev/sdb but /dev/sdb1

#8 

udisksctl mount -b /dev/sdc1
Error mounting /dev/sdc1: GDBus.Error:org.freedesktop.UDisks2.Error.Failed: Error mounting /dev/sdc1 at /run/media/root/SAMSUNG: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=0,gid=0" "/dev/sdc1" "/run/media/root/SAMSUNG"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.
#9

I think there are problems with ntfs. But I am not sure.
Try to install ntfs3g, ntfsfix /dev/sdc1

#10

So… is the format disk the only solution?

#11

Fix not format

#12 

viniciusbr@linux-hwbe:~> sudo ntfsfix /dev/sdc1
Mounting volume... OK
Processing of $MFT and $MFTMirr completed successfully.
Checking the alternate boot sector... OK
NTFS volume version is 3.1.
NTFS partition /dev/sdc1 was processed successfully.

viniciusbr@linux-hwbe:~> udisksctl mount -b /dev/sdc1 
Error mounting /dev/sdc1: GDBus.Error:org.freedesktop.UDisks2.Error.Failed: Error mounting /dev/sdc1 at /run/media/viniciusbr/SAMSUNG: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=100" "/dev/sdc1" "/run/media/viniciusbr/SAMSUNG"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.
#13

But wait for another opinion.

#14

I did not like to say that but…
Try a chdsk /f from Windows. After all ntfs is a MS file system.

Or wait another opinion.

PS. My opinion - use a linux file system.

#15

Is this thread a mixture of:

  • openSUSE Leap 15 beta testing
    and - a possibly corrupt Redmond
    NTFS file system?
#16

I was not able to solve this. I used “testdisk”, which was able to access the HD, as last option but did not solve. I formatted the HDD. Many thanks