New Installation: ATA bus, COMRESET failed, I/O, and other errors on boot and shutdown

Eternal_Light · June 24, 2015, 4:12pm

Hello everyone, I just bought a new laptop that has a Samsung MZ7TE512 SSD and I installed opensuse 13.2 on it using the netinst iso. Almost every time I boot the pc up, but not always, I get a huge series of ata related errors and afterwards the computer sometimes manages to complete the boot successfully and load up plasma, sometimes it boots in a weird broken state where some applications might load but some others fail (ie firefox window opens up but plasma is hung, so no wallpaper and panels and it also gives me a lot of “this app crashed” windows) and sometimes it just gets stuck in the terminal screen and keeps spitting out ata errors without completing the boot proccess. I don’t know what logs are relevant here so I will include the lspci -vv output and dmesg. By the way I dont know if dmesg only shows the log of the last boot because this is one where the computer managed to boot after all. Please ask for any info you might need and I will post it here asap.

I use the ext4 filesystem an I the I/O scheduler is deadline, also the bios is set to AHCI mode.

The relevant part of the last dmesg (the errors are towards the bottom and as I stated above the PC booted this time so the more severe errors might not have shown up here):


   14.926410] systemd-journald[416]: File /var/log/journal/827d9527164b452590bb4f85c6e865b4/user-1000.journal corrupted or uncleanly shut down, renaming and replacing.
   17.275774] fuse init (API version 7.23)
   47.783230] SFW2-INext-DROP-DEFLT IN=enp9s0 OUT= MAC= SRC=fe80:0000:0000:0000:f276:1cff:fe50:fc88 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
   79.829946] SFW2-INext-DROP-DEFLT IN=enp9s0 OUT= MAC= SRC=fe80:0000:0000:0000:f276:1cff:fe50:fc88 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
  126.889743] ata5.00: exception Emask 0x10 SAct 0x8000 SErr 0x400100 action 0x6 frozen                                                                        
  126.889747] ata5.00: irq_stat 0x08000000, interface fatal error
  126.889749] ata5: SError: { UnrecovData Handshk }
  126.889751] ata5.00: failed command: WRITE FPDMA QUEUED
  126.889755] ata5.00: cmd 61/48:78:88:87:23/00:00:08:00:00/40 tag 15 ncq 36864 out                                                                            
         res 40/00:78:88:87:23/00:00:08:00:00/40 Emask 0x10 (ATA bus error)     
  126.889757] ata5.00: status: { DRDY }
  126.889759] ata5: hard resetting link
  127.195058] ata5: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
  127.197010] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  127.197255] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  127.197289] ata5.00: configured for UDMA/133
  127.197303] ata5: EH complete
  143.933452] SFW2-INext-DROP-DEFLT IN=enp9s0 OUT= MAC= SRC=fe80:0000:0000:0000:f276:1cff:fe50:fc88 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
  198.345245] ata5.00: exception Emask 0x10 SAct 0x1800000 SErr 0x400100 action 0x6 frozen                                                                     
  198.345248] ata5.00: irq_stat 0x08000000, interface fatal error
  198.345259] ata5: SError: { UnrecovData Handshk }
  198.345261] ata5.00: failed command: WRITE FPDMA QUEUED
  198.345264] ata5.00: cmd 61/00:b8:c8:5c:8e/01:00:00:00:00/40 tag 23 ncq 131072 out                                                                           
         res 40/00:b8:c8:5c:8e/00:00:00:00:00/40 Emask 0x10 (ATA bus error)     
  198.345266] ata5.00: status: { DRDY }
  198.345267] ata5.00: failed command: READ FPDMA QUEUED
  198.345269] ata5.00: cmd 60/08:c0:b0:60:e3/00:00:03:00:00/40 tag 24 ncq 4096 in                                                                              
         res 40/00:b8:c8:5c:8e/00:00:00:00:00/40 Emask 0x10 (ATA bus error)     
  198.345270] ata5.00: status: { DRDY }
  198.345273] ata5: hard resetting link
  198.650565] ata5: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
  198.652465] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  198.652705] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  198.652740] ata5.00: configured for UDMA/133
  198.652757] ata5: EH complete
  210.208316] ata5.00: exception Emask 0x10 SAct 0x3 SErr 0x400100 action 0x6 frozen                                                                           
  210.208319] ata5.00: irq_stat 0x08000000, interface fatal error
  210.208322] ata5: SError: { UnrecovData Handshk }
  210.208325] ata5.00: failed command: WRITE FPDMA QUEUED
  210.208328] ata5.00: cmd 61/00:00:c0:f3:71/03:00:00:00:00/40 tag 0 ncq 393216 out                                                                            
         res 40/00:08:40:f7:71/00:00:00:00:00/40 Emask 0x10 (ATA bus error)     
  210.208330] ata5.00: status: { DRDY }
  210.208331] ata5.00: failed command: WRITE FPDMA QUEUED
  210.208334] ata5.00: cmd 61/80:08:40:f7:71/00:00:00:00:00/40 tag 1 ncq 65536 out                                                                             
         res 40/00:08:40:f7:71/00:00:00:00:00/40 Emask 0x10 (ATA bus error)     
  210.208336] ata5.00: status: { DRDY }
  210.208339] ata5: hard resetting link
  210.513616] ata5: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
  210.515644] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  210.515897] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  210.515931] ata5.00: configured for UDMA/133
  210.515950] ata5: EH complete
  246.450111] ata5: limiting SATA link speed to 3.0 Gbps
  246.450115] ata5.00: exception Emask 0x10 SAct 0x7ffe000f SErr 0x400100 action 0x6 frozen                                                                    
  246.450117] ata5.00: irq_stat 0x08000000, interface fatal error
  246.450119] ata5: SError: { UnrecovData Handshk }
  246.450121] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450125] ata5.00: cmd 61/38:00:c0:b0:e3/00:00:03:00:00/40 tag 0 ncq 28672 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450127] ata5.00: status: { DRDY }
  246.450128] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450131] ata5.00: cmd 61/08:08:38:b1:e3/00:00:03:00:00/40 tag 1 ncq 4096 out                                                                              
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450132] ata5.00: status: { DRDY }
  246.450133] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450136] ata5.00: cmd 61/48:10:b8:ae:e3/00:00:03:00:00/40 tag 2 ncq 36864 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450137] ata5.00: status: { DRDY }
  246.450138] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450141] ata5.00: cmd 61/80:18:80:9d:e3/00:00:03:00:00/40 tag 3 ncq 65536 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450142] ata5.00: status: { DRDY }
  246.450143] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450146] ata5.00: cmd 61/70:88:a8:97:8b/02:00:00:00:00/40 tag 17 ncq 319488 out                                                                           
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450147] ata5.00: status: { DRDY }
  246.450148] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450151] ata5.00: cmd 61/20:90:60:a1:e3/00:00:03:00:00/40 tag 18 ncq 16384 out                                                                            
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450152] ata5.00: status: { DRDY }
  246.450153] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450156] ata5.00: cmd 61/08:98:38:80:e3/00:00:03:00:00/40 tag 19 ncq 4096 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450157] ata5.00: status: { DRDY }
  246.450158] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450161] ata5.00: cmd 61/08:a0:88:9e:e3/00:00:03:00:00/40 tag 20 ncq 4096 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450162] ata5.00: status: { DRDY }
  246.450163] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450166] ata5.00: cmd 61/10:a8:f0:61:e3/00:00:03:00:00/40 tag 21 ncq 8192 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450167] ata5.00: status: { DRDY }
  246.450168] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450171] ata5.00: cmd 61/08:b0:90:9e:e3/00:00:03:00:00/40 tag 22 ncq 4096 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450172] ata5.00: status: { DRDY }
  246.450173] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450176] ata5.00: cmd 61/08:b8:70:7f:e3/00:00:03:00:00/40 tag 23 ncq 4096 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450177] ata5.00: status: { DRDY }
  246.450178] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450180] ata5.00: cmd 61/08:c0:78:7f:e3/00:00:03:00:00/40 tag 24 ncq 4096 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450182] ata5.00: status: { DRDY }
  246.450183] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450185] ata5.00: cmd 61/10:c8:90:ae:e3/00:00:03:00:00/40 tag 25 ncq 8192 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450187] ata5.00: status: { DRDY }
  246.450188] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450190] ata5.00: cmd 61/08:d0:a0:ae:e3/00:00:03:00:00/40 tag 26 ncq 4096 out                                                                             
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)     
  246.450191] ata5.00: status: { DRDY }
  246.450192] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450195] ata5.00: cmd 61/08:d8:a8:ae:e3/00:00:03:00:00/40 tag 27 ncq 4096 out
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)
  246.450196] ata5.00: status: { DRDY }
  246.450197] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450200] ata5.00: cmd 61/08:e0:b0:ae:e3/00:00:03:00:00/40 tag 28 ncq 4096 out
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)
  246.450201] ata5.00: status: { DRDY }
  246.450202] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450204] ata5.00: cmd 61/10:e8:00:b0:e3/00:00:03:00:00/40 tag 29 ncq 8192 out
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)
  246.450206] ata5.00: status: { DRDY }
  246.450207] ata5.00: failed command: WRITE FPDMA QUEUED
  246.450209] ata5.00: cmd 61/48:f0:40:b0:e3/00:00:03:00:00/40 tag 30 ncq 36864 out
         res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)
  246.450211] ata5.00: status: { DRDY }
  246.450214] ata5: hard resetting link
  246.755455] ata5: SATA link up 3.0 Gbps (SStatus 123 SControl 320)
  246.757457] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  246.757755] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1
  246.757791] ata5.00: configured for UDMA/133
  246.757835] ata5: EH complete
  272.119023] SFW2-INext-DROP-DEFLT IN=enp9s0 OUT= MAC= SRC=fe80:0000:0000:0000:f276:1cff:fe50:fc88 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
  528.449516] SFW2-INext-DROP-DEFLT IN=enp9s0 OUT= MAC= SRC=fe80:0000:0000:0000:f276:1cff:fe50:fc88 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
 1041.070157] SFW2-INext-DROP-DEFLT IN=enp9s0 OUT= MAC= SRC=fe80:0000:0000:0000:f276:1cff:fe50:fc88 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=84 TC=0 HOPLIMIT=255 FLOWLBL=0 PROTO=UDP SPT=5353 DPT=5353 LEN=44 
 1342.989008] nf_conntrack: automatic helper assignment is deprecated and it will be removed soon. Use the iptables CT target to attach helpers instead.

One time that the boot failed and the pc remained stuck on this screen, after the last {DRDY} message I got this instead of the ata5: hard resetting link message:

ata5: COMRESET failed (errno=-16)
ata5: COMRESET failed (errno=-16)
ata5: COMRESET failed (errno=-16)
ata5: COMRESET failed (errno=-16)
ata5: reset failed, giving up
end_request: I/O error, dev sda, sector 2140152
Buffer I/O error on device sda1, logical block 10495

and then it hung there indefinitely (i think) so I had to keep the power button down to shut the pc down.

I use the ext4 filesystem an I the I/O scheduler is deadline, also the bios is set to AHCI mode

Does this indicate problematic hardware or is it a linux bug? I can return the laptop for a hardware check since it’s new but I would like to be sure the problem is not software related.
I will be happy to provide you with any other info you might need, and thank you all in advance for your help.

Eternal_Light · June 24, 2015, 4:14pm

The lspci -v output:

lspci -v
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
        Subsystem: Lenovo Device 3978
        Flags: bus master, fast devsel, latency 0
        Capabilities: [e0] Vendor Specific Information: Len=0c <?>

00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=01, subordinate=06, sec-latency=0
        I/O behind bridge: 00004000-00004fff
        Memory behind bridge: d0000000-d0ffffff
        Prefetchable memory behind bridge: 00000000a0000000-00000000bfffffff
        Capabilities: [88] Subsystem: Lenovo Device 3978
        Capabilities: [80] Power Management version 3
        Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
        Capabilities: [a0] Express Root Port (Slot+), MSI 00
        Capabilities: [100] Virtual Channel
        Capabilities: [140] Root Complex Link
        Capabilities: [d94] #19
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06) (prog-if 00 [VGA controller])
        Subsystem: Lenovo Device 3978
        Flags: bus master, fast devsel, latency 0, IRQ 45
        Memory at d1000000 (64-bit, non-prefetchable) [size=4]
        Memory at c0000000 (64-bit, prefetchable) [size=256]
        I/O ports at 5000 [size=64]
        Expansion ROM at <unassigned> [disabled]
        Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
        Capabilities: [d0] Power Management version 2
        Capabilities: [a4] PCI Advanced Features
        Kernel driver in use: i915
        Kernel modules: i915

00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
        Subsystem: Lenovo Device 3978
        Flags: bus master, fast devsel, latency 0, IRQ 51
        Memory at d1710000 (64-bit, non-prefetchable) [size=16]
        Capabilities: [50] Power Management version 2
        Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit-
        Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel

00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05) (prog-if 30 [XHCI])
        Subsystem: Lenovo Device 3978
        Flags: bus master, medium devsel, latency 0, IRQ 44
        Memory at d1700000 (64-bit, non-prefetchable) [size=64]
        Capabilities: [70] Power Management version 2
        Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
        Kernel driver in use: xhci_hcd
        Kernel modules: xhci_hcd

00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
        Subsystem: Lenovo Device 3978
        Flags: bus master, fast devsel, latency 0, IRQ 46
        Memory at d1718000 (64-bit, non-prefetchable) [size=16]
        Capabilities: [50] Power Management version 3
        Capabilities: [8c] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Kernel driver in use: mei_me
        Kernel modules: mei_me

00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05) (prog-if 20 [EHCI])
        Subsystem: Lenovo Device 3978
        Flags: bus master, medium devsel, latency 0, IRQ 21
        Memory at d171d000 (32-bit, non-prefetchable) [size=1]
        Capabilities: [50] Power Management version 2
        Capabilities: [58] Debug port: BAR=1 offset=00a0
        Capabilities: [98] PCI Advanced Features
        Kernel driver in use: ehci-pci

00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
        Subsystem: Lenovo Device 3978
        Flags: bus master, fast devsel, latency 0, IRQ 50
        Memory at d1714000 (64-bit, non-prefetchable) [size=16]
        Capabilities: [50] Power Management version 2
        Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
        Capabilities: [100] Virtual Channel
        Kernel driver in use: snd_hda_intel
        Kernel modules: snd_hda_intel

00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5) (prog-if 00 [Normal decode])
        Flags: fast devsel
        Bus: primary=00, secondary=07, subordinate=07, sec-latency=0
        I/O behind bridge: 00002000-00002fff
        Memory behind bridge: 9fb00000-9fcfffff
        Prefetchable memory behind bridge: 000000009fd00000-000000009fefffff
        Capabilities: [40] Express Root Port (Slot+), MSI 00
        Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
        Capabilities: [90] Subsystem: Lenovo Device 3978
        Capabilities: [a0] Power Management version 3
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1c.1 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #2 (rev d5) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=08, subordinate=08, sec-latency=0
        Memory behind bridge: d1600000-d16fffff
        Capabilities: [40] Express Root Port (Slot+), MSI 00
        Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
        Capabilities: [90] Subsystem: Lenovo Device 3978
        Capabilities: [a0] Power Management version 3
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1c.2 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #3 (rev d5) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=09, subordinate=09, sec-latency=0
        I/O behind bridge: 00003000-00003fff
        Memory behind bridge: d1500000-d15fffff
        Capabilities: [40] Express Root Port (Slot+), MSI 00
        Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
        Capabilities: [90] Subsystem: Lenovo Device 3978
        Capabilities: [a0] Power Management version 3
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1c.4 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #5 (rev d5) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0
        Bus: primary=00, secondary=0a, subordinate=0a, sec-latency=0
        Memory behind bridge: d1400000-d14fffff
        Capabilities: [40] Express Root Port (Slot+), MSI 00
        Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
        Capabilities: [90] Subsystem: Lenovo Device 3978
        Capabilities: [a0] Power Management version 3
        Kernel driver in use: pcieport
        Kernel modules: shpchp

00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05) (prog-if 20 [EHCI])
        Subsystem: Lenovo Device 3978
        Flags: bus master, medium devsel, latency 0, IRQ 23
        Memory at d171c000 (32-bit, non-prefetchable) [size=1]
        Capabilities: [50] Power Management version 2
        Capabilities: [58] Debug port: BAR=1 offset=00a0
        Capabilities: [98] PCI Advanced Features
        Kernel driver in use: ehci-pci

00:1f.0 ISA bridge: Intel Corporation HM86 Express LPC Controller (rev 05)
        Subsystem: Lenovo Device 3978
        Flags: bus master, medium devsel, latency 0
        Capabilities: [e0] Vendor Specific Information: Len=0c <?>
        Kernel driver in use: lpc_ich
        Kernel modules: lpc_ich

00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05) (prog-if 01 [AHCI 1.0])
        Subsystem: Lenovo Device 3978
        Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 43
        I/O ports at 5088 [size=8]
        I/O ports at 5094 [size=4]
        I/O ports at 5080 [size=8]
        I/O ports at 5090 [size=4]
        I/O ports at 5060 [size=32]
        Memory at d171b000 (32-bit, non-prefetchable) [size=2]
        Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
        Capabilities: [70] Power Management version 3
        Capabilities: [a8] SATA HBA v1.0
        Kernel driver in use: ahci

00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
        Subsystem: Lenovo Device 3978
        Flags: medium devsel, IRQ 18
        Memory at d1719000 (64-bit, non-prefetchable) [size=256]
        I/O ports at 5040 [size=32]
        Kernel modules: i2c_i801

01:00.0 3D controller: NVIDIA Corporation GM107M [GeForce GTX 860M] (rev a2)
        Subsystem: Lenovo Device 3978
        Flags: fast devsel, IRQ 16
        Memory at d0000000 (32-bit, non-prefetchable) [size=16]
        Memory at a0000000 (64-bit, prefetchable) [size=256]
        Memory at b0000000 (64-bit, prefetchable) [size=32]
        I/O ports at 4000 [size=128]
        Expansion ROM at b2000000 [disabled] [size=512]
        Capabilities: [60] Power Management version 3
        Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+
        Capabilities: [78] Express Endpoint, MSI 00
        Capabilities: [100] Virtual Channel
        Capabilities: [250] Latency Tolerance Reporting
        Capabilities: [258] L1 PM Substates
        Capabilities: [128] Power Budgeting <?>
        Capabilities: [600] Vendor Specific Information: ID=0001 Rev=1 Len=024 <?>
        Capabilities: [900] #19
        Kernel modules: nouveau

08:00.0 Network controller: Intel Corporation Wireless 7260 (rev 83)
        Subsystem: Intel Corporation Dual Band Wireless-AC 7260
        Flags: bus master, fast devsel, latency 0, IRQ 48
        Memory at d1600000 (64-bit, non-prefetchable) [size=8]
        Capabilities: [c8] Power Management version 3
        Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Capabilities: [40] Express Endpoint, MSI 00
        Capabilities: [100] Advanced Error Reporting
        Capabilities: [140] Device Serial Number 28-b2-bd-ff-ff-01-59-0a
        Capabilities: [14c] Latency Tolerance Reporting
        Capabilities: [154] Vendor Specific Information: ID=cafe Rev=1 Len=014 <?>
        Kernel driver in use: iwlwifi
        Kernel modules: iwlwifi

09:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 10)
        Subsystem: Lenovo Device 380d
        Flags: bus master, fast devsel, latency 0, IRQ 47
        I/O ports at 3000 [size=256]
        Memory at d1504000 (64-bit, non-prefetchable) [size=4]
        Memory at d1500000 (64-bit, non-prefetchable) [size=16]
        Capabilities: [40] Power Management version 3
        Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Capabilities: [70] Express Endpoint, MSI 01
        Capabilities: [b0] MSI-X: Enable- Count=4 Masked-
        Capabilities: [d0] Vital Product Data
        Capabilities: [100] Advanced Error Reporting
        Capabilities: [140] Virtual Channel
        Capabilities: [160] Device Serial Number 01-00-00-00-68-4c-e0-00
        Capabilities: [170] Latency Tolerance Reporting
        Capabilities: [178] L1 PM Substates
        Kernel driver in use: r8169
        Kernel modules: r8169

0a:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5249 PCI Express Card Reader (rev 01)
        Subsystem: Lenovo Device 3801
        Flags: bus master, fast devsel, latency 0, IRQ 49
        Memory at d1400000 (32-bit, non-prefetchable) [size=4]
        Capabilities: [40] Power Management version 3
        Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
        Capabilities: [70] Express Endpoint, MSI 00
        Capabilities: [100] Advanced Error Reporting
        Capabilities: [148] Device Serial Number 00-00-00-01-00-4c-e0-00
        Capabilities: [158] Latency Tolerance Reporting
        Capabilities: [160] L1 PM Substates
        Kernel driver in use: rtsx_pci
        Kernel modules: rtsx_pci

[/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size][/size]

gogalthorp · June 24, 2015, 4:46pm

I note that you have both a NVIDIA nad Intel GPU is this an optimus??

If so did you install the normal NVIDIA driver??

Eternal_Light · June 24, 2015, 5:00pm

I’m not sure at all. It is a Lenovo y50-70 and I haven’t installed any graphics drivers yet so I guess I’m running nouveau? It threw a couple of errors as well during boot but I didn’t include them in the op because char limit.

    6.177779] usb 3-6: new high-speed USB device number 3 using xhci_hcd
    6.350130] nouveau     VBIOS][0000:01:00.0] ... appears to be valid
    6.350134] nouveau     VBIOS][0000:01:00.0] using image from ACPI
    6.350270] nouveau     VBIOS][0000:01:00.0] BIT signature found
    6.350272] nouveau     VBIOS][0000:01:00.0] version 82.07.34.00.08
    6.350635] nouveau   DEVINIT][0000:01:00.0] adaptor not initialised
    6.350647] nouveau     VBIOS][0000:01:00.0] running init tables
    6.386834] usb 3-6: New USB device found, idVendor=5986, idProduct=055e
    6.386836] usb 3-6: New USB device strings: Mfr=3, Product=1, SerialNumber=2
    6.386838] usb 3-6: Product: Lenovo EasyCamera
    6.386839] usb 3-6: Manufacturer: Generic
    6.386840] usb 3-6: SerialNumber: 200901010001
    6.454873] nouveau 0000:01:00.0: irq 45 for MSI/MSI-X
    6.454880] nouveau       PMC][0000:01:00.0] MSI interrupts enabled
    6.454914] nouveau       PFB][0000:01:00.0] RAM type: GDDR5
    6.454916] nouveau       PFB][0000:01:00.0] RAM size: 4096 MiB
    6.454917] nouveau       PFB][0000:01:00.0]    ZCOMP: 0 tags
    6.455112] nouveau E   PIBUS][0000:01:00.0] HUB0: 0x6013d4 0x0000573f (0x19408200)                                                                         
    6.456203] nouveau       CLK][0000:01:00.0] 07: core 405 MHz memory 810 MHz 
    6.456274] nouveau       CLK][0000:01:00.0] 0a: core 270-1097 MHz memory 1600 MHz 
    6.456363] nouveau       CLK][0000:01:00.0] 0f: core 270-1097 MHz memory 5010 MHz 
    6.456429] nouveau       CLK][0000:01:00.0] --: core 405 MHz memory 810 MHz 
    6.467210] nouveau    PGRAPH][0000:01:00.0] using external firmware
    6.467237] nouveau E  PGRAPH][0000:01:00.0] failed to load fuc409c
    6.467810] nouveau E  DEVICE][0000:01:00.0] failed to create 0x18000717, -22                                                                               
    6.468451] nouveau E     DRM] failed to create 0x80000080, -22
    6.469556] ACPI Error: [AR02] Namespace lookup failure, AE_NOT_FOUND (20140424/psargs-359)
    6.469559] ACPI Error: Method parse/execution failed \_SB_.PCI0.PEG0._PRT] (Node ffff88025e8775e0), AE_NOT_FOUND (20140424/psparse-536)
    6.469694] nouveau: probe of 0000:01:00.0 failed with error -22
    6.469818] [drm] Memory usable by graphics device = 2048M
    6.469819] [drm] Replacing VGA console driver
    6.469821] checking generic (c0000000 1fb0000) vs hw (c0000000 10000000)
    6.469822] fb: switching to inteldrmfb from VESA VGA
    6.469834] Console: switching to colour dummy device 80x25
    6.476067] i915 0000:00:02.0: irq 45 for MSI/MSI-X
    6.476076] [drm] Supports vblank timestamp caching Rev 2 (21.10.2013).
    6.476077] [drm] Driver supports precise vblank timestamp query.
    6.476123] vgaarb: device changed decodes: PCI:0000:00:02.0,olddecodes=io+mem,decodes=io+mem:owns=io+mem
    6.501276] [drm] VBT doesn't support DRRS
    6.542100] usb 3-7: new full-speed USB device number 4 using xhci_hcd
    6.638185] [drm] GMBUS [i915 gmbus vga] timed out, falling back to bit banging on pin 2

After a boot I sometimes change to TTY1 where the login prompt sits waiting and above it I can see the ata errors that I posted. If they aren’t too many I can also see some nouveau errors right above them. They contain stuff like:

nouveau E PIBUS]HUBO 0xnumbers 0xnumbers
nouveau E PIGRAPH]failed to load fuc409c
nouveau E DEVICE]failed to create 0xnumbers, -2
nouveau E DRM]failed to create 0xnumbers, -22
kvm: disabled by bios
kvm: disabled by bios

and then there is the normal prompt (ie now that the pc booted ok) or some ata5 errors like the ones i posted above and then the prompt.

gogalthorp · June 24, 2015, 5:13pm

If optimus which I can of think it is. Use bumblebee. DO NOT install the normal NVIDIA drivers. If it is not Optimus then disable one of the GPU’s and DO NOT use bumblebee. But my guess is that it is.

https://en.opensuse.org/SDB:NVIDIA_Bumblebee

Can’t say that video is at the root of the problem but it may be

Eternal_Light · June 24, 2015, 5:14pm

Thank you for your help, I’m gonna go give it a try and report back here with the results.

Eternal_Light · June 24, 2015, 5:37pm

The same errors keep showing up, both nouveau and ata5, and I noticed that when the pc manages to boot and load plasma, firefox pops up with the “oops wanna try to reload the last session” message. If I click reload instead of close the tty1 gets flooded with ata5 error messages and then it freezes (or maybe it freezes if i Ctrl+C while it keeps throwing out errors). This happened twice in a row and the third time I just pressed close instead of reload and everything seems fine, even though i can see nouveau errors on the top of tty1 and ata5 errors on the dmesg output.

To sum up, after I installed bumblebee the computer froze once during boot, twice when I clicked reload session on firefox, and did one apparently successful boot, so I guess it didn’t make a difference.

gogalthorp · June 24, 2015, 5:45pm

Random error are very hard to diagnose. It is potential a hardware problem have you run the memtest? Should do it at least over night Are you dual booting? if so is Windows showing and troubles?

Run smartctl on the drive. Note because it is a SSD smart may be turned off to save writes but turn it on for a while (options in smartctl) and see if it shows any problems.

Eternal_Light · June 24, 2015, 5:51pm

No I’m not dualbooting windows. The drive only has one ext4 for ‘/’ and one swap partition as well as a big amount of unallocated space inbetween. Will run smartctl and report back.

gogalthorp · June 24, 2015, 6:09pm

Only 2 partitions? Are you leaving enough space for temp files??

Eternal_Light · June 24, 2015, 6:30pm

Yes, I was planning on fitting in a windows partition later on so I left a lot of space. The disk looks something like this:
128gb ext4 / | 400gb unallocated space | 8gb swap ]

I activated smart on the ssd, ran a --test=short and a --test=long on the disk and here are the results:

smartctl -a /dev/sda                                                                                                                                                 
smartctl 6.3 2014-07-26 r3976 [x86_64-linux-3.16.7-21-desktop] (SUSE RPM)                                                                                                           
Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org                                                                                                         
                                                                                                                                                                                    
=== START OF INFORMATION SECTION ===                                                                                                                                                
Device Model:     SAMSUNG MZ7TE512HMHP-000L2                                                                                                                                        
Serial Number:    S1NYNSAFB01679                                                                                                                                                    
LU WWN Device Id: 5 002538 844584d30                                                                                                                                                
Firmware Version: EXT06L0Q                                                                                                                                                          
User Capacity:    512,110,190,592 bytes [512 GB]                                                                                                                                    
Sector Size:      512 bytes logical/physical                                                                                                                                        
Rotation Rate:    Solid State Device
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4c
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Wed Jun 24 19:10:55 2015 EEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 249) Self-test routine in progress...
                                        90% of test remaining.
Total time to complete Offline 
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x53) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine 
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 110) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       21
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       60
175 Program_Fail_Count_Chip 0x0032   100   100   010    Old_age   Always       -       0
176 Erase_Fail_Count_Chip   0x0032   100   100   010    Old_age   Always       -       0
177 Wear_Leveling_Count     0x0013   099   099   005    Pre-fail  Always       -       1
178 Used_Rsvd_Blk_Cnt_Chip  0x0013   100   100   010    Pre-fail  Always       -       0
179 Used_Rsvd_Blk_Cnt_Tot   0x0013   100   100   010    Pre-fail  Always       -       0
180 Unused_Rsvd_Blk_Cnt_Tot 0x0013   100   001   010    Pre-fail  Always   In_the_past 8836
181 Program_Fail_Cnt_Total  0x0032   100   100   010    Old_age   Always       -       0
182 Erase_Fail_Count_Total  0x0032   100   100   010    Old_age   Always       -       0
183 Runtime_Bad_Block       0x0013   100   100   010    Pre-fail  Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0032   061   061   000    Old_age   Always       -       39
195 Hardware_ECC_Recovered  0x001a   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       148
233 Media_Wearout_Indicator 0x003a   199   199   000    Old_age   Always       -       1825
234 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       4
235 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       21
236 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       0
237 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       1
238 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%         0         -
# 2  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

I’m not sure but I think it looks ok?

gogalthorp · June 24, 2015, 6:36pm

Looks ok run the mem tests

Eternal_Light · June 24, 2015, 7:27pm

I ran the memory test using the bootable usb that had the installation image on it. Memtest86+, I hope that’s the one you are talking about. It was completed without errors

gogalthorp · June 24, 2015, 8:00pm

Need to run over night a single pass may miss problems

Eternal_Light · June 24, 2015, 8:20pm

Sorry for the nooby question, how will i know the culminative results of the tests? I mean, from that one run it looked to me like everytime a run reaches 100% its results will overwrite the previous ones. Are they all put in a log somewhere and how do I access it given that I run the tests from a usb?

I also want to thank you again for all your help. I really appreciate it

gogalthorp · June 25, 2015, 2:01am

It will show any error

robin_listas · June 25, 2015, 3:14am

On 2015-06-24 18:36, Eternal Light wrote:

> I’m not sure but I think it looks ok?

Yes.

Unfortunately that test runs completely inside the hard disk, it does
not test connection to the computer, which in your case is suspect. For
testing that, you need some other test software that does the same from
the computer, like seatools from Seagate. Maybe Samsung has an
equivalent: search their site.

–
Cheers / Saludos,

Carlos E. R.

(from 13.1 x86_64 “Bottle” (Minas Tirith))

Eternal_Light · June 26, 2015, 8:17pm

Hello again, sorry for taking so long to reply. I thought I’d save myself some trouble and let the warranty take care of the issue. I honestly did not have the time and the nerves needed to troubleshoot it at home. I will update this thread if they fix it and tell me what the problem was or if it persists (god help us) even after the service. Thank you again for all the help you’ve offered me.

robin_listas · June 26, 2015, 11:58pm

On 2015-06-26 20:26, Eternal Light wrote:
>
> Hello again, sorry for taking so long to reply. I thought I’d save
> myself some trouble and let the warranty take care of the issue.

Not a bad idea.

As long as they don’t delete Linux and install Windows

–
Cheers / Saludos,

Carlos E. R.

(from 13.1 x86_64 “Bottle” (Minas Tirith))

Eternal_Light · July 5, 2015, 10:05am

So, I got the laptop back after they checked everything (they found no hardware problems) and I installed opensuse again. The errors were still there. TTY1 kept getting flooded with messages like this:

 210.208330] ata5.00: status: { DRDY } 
 210.208331] ata5.00: failed command: WRITE FPDMA QUEUED 
 210.208334] ata5.00: cmd 61/80:08:40:f7:71/00:00:00:00:00/40 tag 1 ncq 65536 out res 40/00:08:40:f7:71/00:00:00:00:00/40 Emask 0x10 (ATA bus error) 
 210.208336] ata5.00: status: { DRDY }
 210.208339] ata5: hard resetting link 
 210.513616] ata5: SATA link up 6.0 Gbps (SStatus 133 SControl 300) 
 210.515644] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1 
 210.515897] ata5.00: failed to get NCQ Send/Recv Log Emask 0x1 
 210.515931] ata5.00: configured for UDMA/133  210.515950] ata5: EH complete 
 246.450111] ata5: limiting SATA link speed to 3.0 Gbps 
 246.450115] ata5.00: exception Emask 0x10 SAct 0x7ffe000f SErr 0x400100 action 0x6 frozen 
 246.450117] ata5.00: irq_stat 0x08000000, interface fatal error 
 246.450119] ata5: SError: { UnrecovData Handshk } 
 246.450121] ata5.00: failed command: WRITE FPDMA QUEUED 
 246.450125] ata5.00: cmd 61/38:00:c0:b0:e3/00:00:03:00:00/40 tag 0 ncq 28672 out res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error) 
 246.450127] ata5.00: status: { DRDY } 
 246.450128] ata5.00: failed command: WRITE FPDMA QUEUED 
 246.450131] ata5.00: cmd 61/08:08:38:b1:e3/00:00:03:00:00/40 tag 1 ncq 4096 out res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error) 
 246.450132] ata5.00: status: { DRDY } 
 246.450133] ata5.00: failed command: WRITE FPDMA QUEUED 
 246.450136] ata5.00: cmd 61/48:10:b8:ae:e3/00:00:03:00:00/40 tag 2 ncq 36864 out res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error) 
 246.450137] ata5.00: status: { DRDY } 
 246.450138] ata5.00: failed command: WRITE FPDMA QUEUED 
 246.450141] ata5.00: cmd 61/80:18:80:9d:e3/00:00:03:00:00/40 tag 3 ncq 65536 out res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error) 
 246.450142] ata5.00: status: { DRDY } 
 246.450143] ata5.00: failed command: WRITE FPDMA QUEUED 
 246.450146] ata5.00: cmd 61/70:88:a8:97:8b/02:00:00:00:00/40 tag 17 ncq 319488 out res 40/00:18:80:9d:e3/00:00:03:00:00/40 Emask 0x10 (ATA bus error)

I installed windows 8.1 and went to check the system log and there they were!

Log Name:      System
Source:        disk
Date:          4/7/2015 3:30:38 μμ
Event ID:      153
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Nova
Description:
The IO operation at logical block address 0x10ce67a0 for Disk 0 (PDO name: \Device\00000033) was retried.

I started installing some drivers that looked relevant from the Lenovo website and, I don’t know how and why, the Intel Rapid Storage Technology driver seems to have fixed the problem completely. There hasn’t been a single occurence of the message on windows since the installation of the driver. That’s amazing news!

My problem is that I can’t seem to find an Intel RST driver for linux anywhere. On the Intel website they only talk about the dmraid and mdadm packets which, from what I understand, are specifically for managing raid setups. On windows the errors went away by just installing RST. How can I manage that on opensuse?

Thank you in advance for your help