New install boots into black screen and reboots after a minute

Boogieman · December 20, 2023, 10:27pm

Hi friends,

I am new to openSUSE and this is my first time installing the OS. I successfully installed the network image without any issues but booting into the OS is proving to be difficult.

After the installation I reboot but once I get past the ‘decrypt drive’ screen, it goes into a black screen that hangs for about as minute and then reboots. While it’s hanging at the black screen, my keyboard backlight is off, so I can’t use the keyboard during this stage.

I have tried the recovery mode and that boots me in just fine. I tried to run updates in the terminal and everything is up-to-date. Not sure how to resolve this?

I am using an ‘Intel NUC 12 Enthusiast’ device which has an Intel ARC A770M GPU. This GPU works fine on Arch and Debian with backports. It requires kernel 6.2 for stability and I see the openSUSE kernel is 6.6, so I am not sure what the issue here really is.

Any help is appreciated

otsoa · December 20, 2023, 10:30pm

Hi,
"decrypt drive’ " - what kind of encryption are you using?

Boogieman · December 20, 2023, 10:31pm

The encryption that openSUSE installer offers during the install process

malcolmlewis · December 20, 2023, 10:54pm

@Boogieman @otsoa Hi and welcome to the openSUSE Forum

@Boogieman On the other distributions, what Desktop environment where you booting to, the same and same version etc, which in openSUSE is?

At boot, if you press e to to edit grub and then arrow down to the linux/linuxefi line, press end key and append nomodeset and then press F10 to boot. Do you get to the desktop environment ok (it may not be at the correct resolution)?

Boogieman · December 20, 2023, 11:05pm

Hi @malcolmlewis, I appreciate the warm welcome.

On Debian Stable, I was using KDE Plasma with kernel 6.5 from the backports. On Arch, I am using kernel 6.6.7 with no issues.

Nomodeset in GRUB was the first solution I tried, but it just continued to behave the same. I added nomodeset right behind splash=quiet like this:

splash=quiet nomodeset

Right now I’m booted into the DE with ‘recovery mode’. Are there any logs or anything we can look at to see what the issue is so we can find a solution?

malcolmlewis · December 20, 2023, 11:26pm

@Boogieman Need to see the output from cat /proc/cmdline and systool -vm i915 (the Parmeters) section from the other distributions to see what options are set/not set in openSUSE.

Boogieman · December 20, 2023, 11:31pm

BOOT_IMAGE=/boot/vmlinuz-6.6.6-1-default root=/dev/mapper/system-root single

Top is Tumbleweed
Bottom is Arch

cat /proc/cmdline
initrd=\6846e1785f4c4e709be2c66f6ea74049\6.6.7-arch1-1\initrd nvme_load=YES nowatchdog rw rootflags=subvol=/@ rd.luks.uuid=ab14ebd0-46a4-448a-864f-b7460eee7ab7 root=/dev/mapper/luks-ab14ebd0-46a4-448a-864f-b7460eee7ab7 systemd.machine_id=6846e1785f4c4e709be2c66f6ea74049

Parameters section is empty on Arch for systool command you provided.

malcolmlewis · December 20, 2023, 11:55pm

@Boogieman not much there…

Can you check the output (on openSUSE) from journalctl -p3 and see anything about the GPU?

malcolmlewis · December 20, 2023, 11:59pm

@Boogieman can you also post the output from /sbin/lspci -nnk | grep -EA3 "VGA|Display|3D"

Sounds like this issue… https://www.mail-archive.com/intel-gfx@lists.freedesktop.org/msg331271.html

Boogieman · December 21, 2023, 12:04am

Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.
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lines 1-11/11 (END)...skipping...
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 13:18:30 localhost.localdomain jackdbus[3078]: default: open() failed to open conf filename.
-- Boot 59c5226c3fca449fa67028079ed0a8e3 --
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 14:53:32 localhost.localdomain jackdbus[2857]: default: open() failed to open conf filename.
-- Boot 47285505d8594cc593a61e24a33e6971 --
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:15:18 localhost.localdomain jackdbus[2869]: default: open() failed to open conf filename.
-- Boot cdddce1672cb4ed894fb701ed57de0c1 --
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: failed to stat "/home/user/.config/jack/conf.xml", error is 2 (No such file or directory)
Dec 20 15:29:18 localhost.localdomain jackdbus[3305]: default: open() failed to open conf filename.

Boogieman · December 21, 2023, 12:07am

/sbin/lspci -nnk | grep -EA3 "VGA|Dispaly|3D"
00:02.0 VGA compatible controller [0300]: Intel Corporation Alder Lake-P GT2 [Iris Xe Graphics] [8086:46a6] (rev 0c)
DeviceName: GPU
Subsystem: Intel Corporation Device [8086:3026]
Kernel driver in use: i915
--
03:00.0 VGA compatible controller [0300]: Intel Corporation DG2 [Arc A770M] [8086:5690] (rev 08)
DeviceName: dGPU
Subsystem: Intel Corporation Device [8086:3026]
Kernel driver in use: i915

Boogieman · December 21, 2023, 12:09am

I agree it must be the same issue in that link you provided.

malcolmlewis · December 21, 2023, 12:11am

@Boogieman Ahh so it’s intel hybrid, the 770M is for offload…

So what desktop environment in openSUSE and is it runn X11 or Wayland? And on the other distributions, desktop and X11 or Wayland?

Any BIOS option to disable the dGPU as a test?

malcolmlewis · December 21, 2023, 12:12am

@Boogieman can you add to the grub option nosimplefb=1 at boot and see if that helps.

Boogieman · December 21, 2023, 12:13am

I have KDE Plasma on openSUSE and it’s running X11.

On other distributions, I use both X11 and Wayland with no issues.

No bios option to turn off any of the two GPUs.

Boogieman · December 21, 2023, 12:16am

malcolmlewis · December 21, 2023, 12:18am

@Boogieman that screenshot is after adding that kernel boot option? If so change to 0 instead of 1.

Boogieman · December 21, 2023, 12:21am

Changing to 0 instead of 1 behaved like the original issue. Black screen that hangs for a minute before restarting system.

malcolmlewis · December 21, 2023, 12:24am

@Boogieman So now if you try the boot option i915.force_probe=46a6 or the other 5690 also try adding nosimplefb=0

Boogieman · December 21, 2023, 12:25am

What do you mean other 5690?