Latitude e5570 with Intel 8260 - No WiFi

Hi, all -
I’ve been playing around with this all day, and I’ve had no luck getting the wifi on my laptop to work. It’s a brand new install of Leap 15.2 on a Dell Latitude e5570 with an Intel 8260 WiFi adapter.
I’m using Network Manager, not wicked. Wired internet works just fine, but I can’t even enable wireless. Whenever I open the Network Manager applet and click the checkbox for wifi, nothing happens.
Any suggestions would be much appreciated.
I’ve put the outputs of a few commands that other forums addressing similar issues ask for, hope that helps. Let me know if any more info is needed!
Thanks a million for your help!

Output of inxi -Fxz

System:    Kernel: 5.3.18-lp152.66-default x86_64 bits: 64 compiler: gcc v: 7.5.0 Desktop: KDE Plasma 5.18.6 
           Distro: openSUSE Leap 15.2 
Machine:   Type: Laptop System: Dell product: Latitude E5570 v: N/A serial: <filter> 
           Mobo: Dell model: 06YF8N v: A00 serial: <filter> UEFI [Legacy]: Dell v: 1.23.3 date: 08/04/2020 
Battery:   ID-1: BAT0 charge: 56.2 Wh condition: 56.2/62.0 Wh (91%) model: BYD DELL K3JK976 status: Full 
CPU:       Topology: Quad Core model: Intel Core i7-6820HQ bits: 64 type: MT MCP arch: Skylake-S rev: 3 L2 cache: 8192 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 43198 
           Speed: 900 MHz min/max: 800/3600 MHz Core speeds (MHz): 1: 900 2: 900 3: 898 4: 897 5: 901 6: 900 7: 900 8: 893 
Graphics:  Device-1: Intel HD Graphics 530 vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
           Device-2: Advanced Micro Devices [AMD/ATI] Mars [Radeon HD 8670A/8670M/8750M] vendor: Dell driver: radeon v: kernel 
           bus ID: 01:00.0 
           Device-3: Sunplus Innovation type: USB driver: uvcvideo bus ID: 1-11:2 
           Display: x11 server: X.Org 1.20.3 driver: ati,modesetting,radeon unloaded: fbdev,vesa resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 530 (Skylake GT2) v: 4.6 Mesa 19.3.4 direct render: Yes 
Audio:     Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
           Sound Server: ALSA v: k5.3.18-lp152.66-default 
Network:   Device-1: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: 3.2.6-k port: f040 bus ID: 00:1f.6 
           IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
           Device-2: Intel Wireless 8260 driver: iwlwifi v: kernel port: e000 bus ID: 02:00.0 
           IF: wlan1 state: down mac: <filter> 
Drives:    Local Storage: total: 232.89 GiB used: 11.44 GiB (4.9%) 
           ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO M.2 250GB size: 232.89 GiB 
Partition: ID-1: / size: 48.00 GiB used: 9.75 GiB (20.3%) fs: btrfs dev: /dev/sda2 
           ID-2: /home size: 150.00 GiB used: 1.69 GiB (1.1%) fs: btrfs dev: /dev/sda3 
           ID-3: /opt size: 48.00 GiB used: 9.75 GiB (20.3%) fs: btrfs dev: /dev/sda2 
           ID-4: /tmp size: 48.00 GiB used: 9.75 GiB (20.3%) fs: btrfs dev: /dev/sda2 
           ID-5: /var size: 48.00 GiB used: 9.75 GiB (20.3%) fs: btrfs dev: /dev/sda2 
Swap:      ID-1: swap-1 type: partition size: 2.00 GiB used: 0 KiB (0.0%) dev: /dev/sda4 
Sensors:   System Temperatures: cpu: 36.5 C mobo: N/A gpu: radeon temp: 51 C 
           Fan Speeds (RPM): cpu: 0 
Info:      Processes: 269 Uptime: N/A Memory: 15.45 GiB used: 1.18 GiB (7.6%) Init: systemd runlevel: 5 Compilers: gcc: N/A 
           Shell: bash v: 4.4.23 inxi: 3.1.00 

Output of lspci

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Host Bridge/DRAM Registers (rev 07)
00:01.0 PCI bridge: Intel Corporation 6th-10th Gen Core Processor PCIe Controller (x16) (rev 07)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 07)
00:14.0 USB controller: Intel Corporation 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller (rev 31)
00:14.2 Signal processing controller: Intel Corporation 100 Series/C230 Series Chipset Family Thermal Subsystem (rev 31)
00:16.0 Communication controller: Intel Corporation 100 Series/C230 Series Chipset Family MEI Controller #1 (rev 31)
00:17.0 SATA controller: Intel Corporation Q170/Q150/B150/H170/H110/Z170/CM236 Chipset SATA Controller [AHCI Mode] (rev 31)
00:1c.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #2 (rev f1)
00:1c.2 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #3 (rev f1)
00:1f.0 ISA bridge: Intel Corporation CM236 Chipset LPC/eSPI Controller (rev 31)
00:1f.2 Memory controller: Intel Corporation 100 Series/C230 Series Chipset Family Power Management Controller (rev 31)
00:1f.3 Audio device: Intel Corporation 100 Series/C230 Series Chipset Family HD Audio Controller (rev 31)
00:1f.4 SMBus: Intel Corporation 100 Series/C230 Series Chipset Family SMBus (rev 31)
00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (2) I219-LM (rev 31)
01:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Mars [Radeon HD 8670A/8670M/8750M] (rev 81)
02:00.0 Network controller: Intel Corporation Wireless 8260 (rev 3a)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS525A PCI Express Card Reader (rev 01)

Output of dmesg | grep iwlwifi

   17.768925] iwlwifi 0000:02:00.0: Found debug destination: EXTERNAL_DRAM
   17.768927] iwlwifi 0000:02:00.0: Found debug configuration: 0
   17.769321] iwlwifi 0000:02:00.0: loaded firmware version 36.77d01142.0 op_mode iwlmvm
   18.230341] iwlwifi 0000:02:00.0: Detected Intel(R) Dual Band Wireless AC 8260, REV=0x208
   18.236372] iwlwifi 0000:02:00.0: Applying debug destination EXTERNAL_DRAM
   18.236540] iwlwifi 0000:02:00.0: Allocated 0x00400000 bytes for firmware monitor.
   18.381476] iwlwifi 0000:02:00.0 wlan1: renamed from wlan0

Here’s a few more. After running nmcli g the first time, I saw that it was telling me that WiFi was disabled… I haven’t yet figured out how to enable it. I did change the STARTMODE in /etc/sysconfig/network/ifcfg-wlan1 to auto after that, and rebooted, but that didn’t fix it. And as shown below, nmcli g still shows WiFi disabled after that.

Output of iwconfig

lo        no wireless extensions.

eth0      no wireless extensions.

wlan1     IEEE 802.11  ESSID:off/any  
          Mode:Managed  Access Point: Not-Associated   Tx-Power=0 dBm   
          Retry short limit:7   RTS thr:off   Fragment thr:off
          Encryption key:off
          Power Management:on

Output of nmcli g


STATE      CONNECTIVITY  WIFI-HW  WIFI      WWAN-HW  WWAN    
connected  full                       enabled   disabled  enabled      enabled 

Output of nmcli d

DEVICE  TYPE      STATE        CONNECTION         
eth0    ethernet  connected    Wired connection 1 
wlan1   wifi      unavailable  --                 
lo      loopback  unmanaged    --  

Output of ip address

1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host 
       valid_lft forever preferred_lft forever
2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
    link/ether d4:81:d7:eb:27:f9 brd ff:ff:ff:ff:ff:ff
    inet 192.168.0.133/24 brd 192.168.0.255 scope global dynamic noprefixroute eth0
       valid_lft 604572sec preferred_lft 604572sec
    inet6 fe80::797:7ffc:c61f:df94/64 scope link noprefixroute 
       valid_lft forever preferred_lft forever
3: wlan1: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000
    link/ether a2:e3:4a:d9:a7:e9 brd ff:ff:ff:ff:ff:ff

Output of lsusb

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 1bcf:28b8 Sunplus Innovation Technology Inc. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Check rfkill status

rfkill list

If ‘soft-blocked’ you can unblock wifi with

sudo rfkill unblock wifi

Then try to connect via NetworkManager.

More info
https://en.opensuse.org/SDB:WiFi#Problems_with_rfkill_interface

man rfkill

Thanks, Deano_ferrari!

I ran rfkill list, and this is what I got:

0: dell-wifi: Wireless LAN
        Soft blocked: no
        Hard blocked: yes
1: dell-bluetooth: Bluetooth
        Soft blocked: no
        Hard blocked: yes
2: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no

So both wlan and bt are hard blocked…

Ok…

Embarrassing, but true.

New laptop, I didn’t see the WiFi enable button on the keyboard. It was as simple as that. I suppose that’s what “hard block” means…
Classic case of “check the easy fixes first…”

Sorry it was something that stupid! :shame:
Thanks for the help!

Yes, that is exactly what it means - hardware disabled.

Sorry it was something that stupid! :shame:
Thanks for the help!

All good. It’s all part of the learning, and this thread might be useful to others who come searching.