Latest OpenSUSE release makes Zoom Workplace unable to connect

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1

From today with release 20251217-3852.1 Zoom Workplace is “unable to connect.”

As is evident from this post from the same laptop device, my network connection is working. I must therefore suspect some change from the current tumbleweed release installed immediately prior to the use of Zoom Workplace.
Just to be sure, I downloaded and started the latest Zoom Workplace version (6.7) but the problem persisted. (The previous version had been 6.5).

What can I do to recover this situation (apart from having to switch to a MacBook or Windows :unamused: machine to rescue the weekly meetings I host)?

2

What is the terminal output?

3

@hnimmo did you create any firewall rules? If you stop the firewall does it work?

4

What do you mean by “terminal output”?

5

The first troubleshooting step, when a GUI application fails, is to start it from a terminal and watch for the output. The output often reveals the issue.

6

Same result when firewall is inactive.

7

There is no output to the terminal when calling zoom from the terminal. However, the zoom processes do not end on closing the GUI, but have to be killed by hand.

8

Without Zoom troubleshooting logs no one can help you.

9

[quote=“mhurron, post:8, topic:190545, full:true”]
Without Zoom troubleshooting logs no one can help you.
[/quote] The Zoom web pages are very unhelpful. Any Idea where I might look for troubleshooting logs?

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[quote=“hnimmo, post:9, topic:190545, full:true”]

It’s OK. I found a log from this evening. Will look through it…

11

I found this warning in the log

MESA-INTEL: warning: Ivy Bridge Vulkan support is incomplete

also

QSG_RENDER_LOOP is 
XDG_CURRENT_DESKTOP = GNOME;  DESKTOP_SESSION = gnome; XDG_SESSION_TYPE = wayland
[xdg-desktop-portal info]:
   xdg-desktop-portal: xdg-desktop-portal 1.20.3
   find 'xdg-desktop-portal-gnome'
   can not find 'xdg-desktop-portal-kde' command
   find 'xdg-desktop-portal-gtk'
   can not find 'xdg-desktop-portal-hyprland' command
   can not find 'xdg-desktop-portal-lxqt' command
   can not find 'xdg-desktop-portal-wlr' command
   can not find 'xdg-desktop-portal-xapp' command

…not sure if these are relevant. No other ERROR messages found

There is also strange behaviour on trying to terminate zoom.
After starting zoom and getting to the final network connection error (whereon there is no response on ‘Retry’), I then terminate zoom with the close button (‘X’) . This does, however, not terminate all zoom processes, so that another zoom restart is unsuccessful. The zombie processes have to be killed before a zoom restart becomes possible again.

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