You should definitely reach out to the admin@ address then, as they should be able to assist.
Created yet another ticket…
Well… it’s getting interesing.
I sent to admin@… (as before) and now got a reply from a mailing list server - complaining about message size (I added 2 small jpg for illustration).
Let’s hope it’s getting through and won’t be held “for moderation” forever.
@robert_spitzenpfeil For Bugzilla you need to send to a different email address…
See https://bugzilla.opensuse.org/page.cgi?id=get_help.html “Report Access Issues”.
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It’s been 9 working days since I sent my request to the correct email address.
No change & response whatsoever.
Now my old email address is dead, so if any of the admins should ever be processing the ticket … what fun.
This process is well & truly broken.
It can’t be that it should take me more than a month to get all of my emails changed with opensuse (single sign-on !)
Send me a DM with the ticket numbers (or links to them), and I’ll nudge to see what the delay is. I’m not on the team that handles those requests, but maybe I can find out what the holdup is.
If I had got meaningful replies to any of my emails, I could give you those numbers.
Thanks for your help.
Was it just an e-mail to bugzilla-admins (from the get_help link that Malcolm provided)?
The admin@ address (for the opensuse project) should have given you a reply with a Progress ticket number, as I recall. I believe I’ve found one of those tickets (181595), but if there are others, it would be good to know those as well.
@robert_spitzenpfeil - I’ve escalated and it’s in the right team’s hands - I’m told it should take a couple more business days to get it addressed (now that it’s in the right hands). Appreciate you raising the issue - in chatting with the folks I talked to, I’m hoping we get an improved process in place for handling this kind of request in the future.
The escalation was fruitful.
Let’s hope this exercise will indeed catalyse a much smoother process in the future.
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Thanks for letting us know. There is definitely some work needed to make this smoother. I won’t get into the details about why it takes so long to get an update into Bugzilla, but we’ve got some discussions going now that hopefully will streamline this process.