External USB HD shuts off after 10 to 30 min...

I’m running 11.2 and using a 1TB Maxtor OneTouch4Plus, P/N 9NT3A8-500,for all my mass storage. After about 10 to 30 minutes it powers off and won’t turn back on until I either unplug/replug or reboot. Also if it is off and I wake up the PC from the screen saver the light will come on and flash a few times, but it will turn right back off. Here is a c/p of listing the USB when it is on and off:

lsusb

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 006: ID 0d49:7300 Maxtor
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 04b8:0802 Seiko Epson Corp. Stylus CX3200
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 413c:2005 Dell Computer Corp. RT7D50 Keyboard
Bus 003 Device 003: ID 046d:c01d Logitech, Inc. MX510 Optical Mouse
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

lsusb

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 04b8:0802 Seiko Epson Corp. Stylus CX3200
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 413c:2005 Dell Computer Corp. RT7D50 Keyboard
Bus 003 Device 003: ID 046d:c01d Logitech, Inc. MX510 Optical Mouse
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

I’ve tried to plug it into the last open USB port on the back of the machine, but it just lights up and does not do anything or show up in the lsusb response.

It gets real anoying when trying to do FTP or large downloads because it will even shut down when being used not just sitting idle. A few weeks back when I was getting a ham program setup and working with the serial port I was able to see a recent error log and saw all the failed attempts to access/see it. I figure it was all the times I logged back in after the screen saver was on. I don’t know how to bring that up for you guys to look at unless I jack up the FlDigi program I was working on and a search can’t refresh my memory on how to do it.

Sorry, but I’m too new to this to help you help me in this first round of posts.

Thanks,

Bill

On 04/12/2010 12:06 PM, HBill wrote:
> Sorry, but I’m too new to this to help you help me in this first round
> of posts.

Please look in /var/log/messages for a problem. The output of lsusb only
shows that it is no longer connected, but not why.

I get a bunch of these two that pop up:

usb 1-8: device descriptor read/8, error -61
usb 1-8: device descriptor read/64, error 18

A quick google search for those things brings up some stuff that’s to far over my head at this time.

Bill

On 04/12/2010 01:56 PM, HBill wrote:
>
> I get a bunch of these two that pop up:
>
>> usb 1-8: device descriptor read/8, error -61
>> usb 1-8: device descriptor read/64, error 18
>
> A quick google search for those things brings up some stuff that’s to
> far over my head at this time.

Error -61 means “no data available”

I do not know what error 18 means. Error numbers are usually negative.
That message comes from the routine that is trying to init the port. As
to why it happens, I have no idea. Your best bet is to post the symptoms
and the kernel messages on the Linux USB mailing list
linux-usb@vger.kernel.org. I doubt that anyone that reads this forum
will be able to help. Please tell them what kernel you are using as
shown by the ‘uname -r’ command.

OK,I will send it on over to the mailing list.

Thanks,

Bill

I’m running 11.2 and using a 1TB Maxtor OneTouch4Plus, P/N 9NT3A8-500,for all my mass storage. After about 10 to 30 minutes it powers off and won’t turn back on until I either unplug/replug or reboot.

That looks like a power management feature (issue), common to some models of Maxtor and Seagate drives.

Seagate releases workaround for linux users - The Inquirer

This thread describes how to disable power management with sdparm

Sweet! I will check out the link first.

Bill

Problem solved! Even easier then the other stuff. When I booted up in XP, been a long time, there was some magical software that loaded when the drive was hooked up. Low and behold with it was all kinds of cool stuff like all the auto backup and power management settings. I was able to turn power save from 15 minutes to OFF. Now no more problems. Wish that stuff popped up and loaded in oS, but it’s fixed now so oh well.

Thanks for the help guys,

Bill

Problem solved! Even easier then the other stuff. When I booted up in XP, been a long time, there was some magical software that loaded when the drive was hooked up. Low and behold with it was all kinds of cool stuff like all the auto backup and power management settings.

Yes, a lot of these external devices have windows configuration tools available (as the link I gave hinted to). Its the Linux utilities that are missing - a source of frustration with Linux users. :slight_smile: