Download file saved as .ts plays video with vlc but no sound

I am trying to download a file from a website to watch later. I can play the file from the browser and it appears to download using XDM where it is saved as a .ts file. This then plays video but the audio is lost.
Using mediainfo it is clear the audio has not been saved:-

alastair@HP-Z640-1:~/Downloads/Video> mediainfo "Joy of Science - Player_1.ts" 
General
ID                                       : 1 (0x1)
Complete name                            : Joy of Science - Player_1.ts
Format                                   : MPEG-TS
File size                                : 492 MiB
Duration                                 : 33 min 20 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 2 061 kb/s

Video
ID                                       : 256 (0x100)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Format settings, GOP                     : M=4, N=60
Codec ID                                 : 27
Duration                                 : 33 min 20 s
Bit rate mode                            : Constant
Bit rate                                 : 1 904 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.069
Stream size                              : 467 MiB (95%)

Text #1
ID                                       : 256 (0x100)-CC1
Menu ID                                  : 1 (0x1)
Format                                   : EIA-608
Muxing mode                              : SCTE 128 / DTVCC Transport
Muxing mode, more info                   : Muxed in Video #1
Duration                                 : 33 min 20 s
Duration of the visible content          : 33 min 7 s
Start time (commands)                    : 11 s 577 ms
Start time                               : 11 s 877 ms
End time                                 : 33 min 19 s
Bit rate mode                            : Constant
Stream size                              : 0.00 Byte (0%)
Count of frames before first event       : 314
Type of the first event                  : PopOn

Text #2
ID                                       : 256 (0x100)-1
Menu ID                                  : 1 (0x1)
Format                                   : EIA-708
Muxing mode                              : SCTE 128 / DTVCC Transport
Muxing mode, more info                   : Muxed in Video #1
Duration                                 : 33 min 20 s
Bit rate mode                            : Constant
Stream size                              : 0.00 Byte (0%)

Menu
ID                                       : 4096 (0x1000)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Duration                                 : 33 min 20 s
List                                     : 256 (0x100) (AVC)
Service name                             : Service01
Service provider                         : FFmpeg
Service type                             : digital television


alastair@HP-Z640-1:~/Downloads/Video> 

Any idea how I can diagnose and fix this problem please?

How do you download the file?

I have been using XDM. I tried ClipGrab as you suggested but it couldn’t find the url. The file is on a website where I am logged in and the problem might be a security issue but XDM has worked after a fashion in that video is fine but the audio has been lost.

*.ts is a video stream file. On a video DVD you have separated streams for AUDIO_TS and VIDEO_TS. So maybe your website also offeres separate video/audio streams…
As XDM (Xtreme Download Manager) is not available in any openSUSE repo, you should maybe have a look at the upstream documentation…

The upstream bugtracker has some bugs where it is not possible to download audio for some websites…

Btw, it’s a fishy browser extension which got removed from chrome web store…

Will do. I do have the DVDs so this is not the end, it was just an easier way to get the files onto my NAS. I expect I shall have other problems ripping the DVD. Will report back if I sort it out just for others but many thanks meanwhile,
Budge