Can't login bnc since email changed‏

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#1

Hi All,

I think I have got some errors;

when I login novell(novell.com) with my username douglarek, it is ok; but when i use this username to login bnc(bugzilla.novell.com), it failed, and returned this below:

`Internal Error

Bugzilla has suffered an internal error. Please save this page and send it to novbugzilla-dev@forge.provo.novell.com with details of what you were doing at the time this message appeared.

URL: https://bugzilla.novell.com/ichainlogin.cgi?target=index.cgi?GoAheadAndLogIn%3D1

The external ID ‘91342058005696’ already exists in the database for ‘douglarek@outlook.com’, but your account source says that ‘tsyj2007@gmail.com’ has that ID.`

I do not know why~ I once changed my email from tsyj2007@gmail.com to douglarek@outlook.com, but now I can not login bnc site:)

#2

> Please save this page and send
> it tonovbugzilla-dev@forge.provo.novell.com with details of what you
> were doing at the time this message appeared.

interesting that you posted it here…but i must wonder if you also
follow the above instructions?

–
dd

#3

@douglarek - After logiing in into the forums you can go to bugzilla and you will find that yous are already logged on :slight_smile:

#4

Yeah，maybe you are right，but i got the errors above～that is it，nothing else～

#5

did you get a chance to send the mail as “dd” has suggested

#6

On 01/16/2013 05:26 PM, vazhavandan wrote:
>
> did you get a chance to send the mail as “dd” has suggested

wait! i didn’t suggest it, it is part of the error message the op
posted, for CRYING out Loud!

clear, concise instructions on what to do–but the post is to here,
instead…

TWO days later: unbelievable.

–
dd

#7

can we change the email again back to original one and recover the bnc account :slight_smile:

#8

On 01/16/2013 08:06 PM, vazhavandan wrote:
>
> can we change the email again back to original one and recover the bnc
> account :slight_smile:

i can not see in the instructions the OP’s posted error message:

“Bugzilla has suffered an internal error. Please save this page and send
it to novbugzilla-dev@forge.provo.novell.com with details of what you
were doing at the time this message appeared. Except: in the case where
the error occurred after changing email accounts, in which case post to
the forums.openSUSE.org feedback Comments/Suggestions forum rather than
the @forge.provo.novell.com address.” :wink:

–
dd

#9

Update: resolved

#10

> Update: resolved

great! but can you please tell how?

–
dd

#11

I send them email, and then we discuss it~