Cannot shutdown PC, always reboot

English Hardware
1

Hi all,

I’m running latest BIOS on Gigabyte Z370HD3 and only under Tumbleweed (tried Windows just to check if it works) the system does not shutdown at all.
No matter if I do it from terminal or from KDE it just keeps rebooting instead of shutdown.

I run journalctl -b-1 and the only errors I’m getting during boot are listed below:

Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT0._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT0._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ata4: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Apr 15 09:34:52 myhostname kernel: ata1.00: ATA-9: OCZ-TRION100, SAFM11.2, max UDMA/133
Apr 15 09:34:52 myhostname kernel: ata1.00: 468862128 sectors, multi 16: LBA48 NCQ (depth 32), AA
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT3._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT3._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT1._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT1._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ata2.00: ATA-11: WDC  WDS100T2B0A-00SM50, 401000WD, max UDMA/133
Apr 15 09:34:52 myhostname kernel: ata4.00: ATA-11: TOSHIBA-TR200, SBFA15.2, max UDMA/133
Apr 15 09:34:52 myhostname kernel: ata4.00: 937703088 sectors, multi 16: LBA48 NCQ (depth 32), AA
Apr 15 09:34:52 myhostname kernel: ata1.00: Features: Dev-Sleep
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT0._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT0._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ata4.00: Features: Dev-Sleep
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT2._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT2._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ata2.00: 1953525168 sectors, multi 1: LBA48 NCQ (depth 32), AA
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT3._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT3._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ata3.00: ATA-8: TOSHIBA DT01ACA200, MX4OABB0, max UDMA/133
Apr 15 09:34:52 myhostname kernel: ata1.00: configured for UDMA/133
Apr 15 09:34:52 myhostname kernel: ata4.00: configured for UDMA/133
Apr 15 09:34:52 myhostname kernel: scsi 0:0:0:0: Direct-Access     ATA      OCZ-TRION100     11.2 PQ: 0 ANSI: 5
Apr 15 09:34:52 myhostname kernel: ata3.00: 3907029168 sectors, multi 16: LBA48 NCQ (depth 32), AA
Apr 15 09:34:52 myhostname kernel: sd 0:0:0:0: [sda] 468862128 512-byte logical blocks: (240 GB/224 GiB)
Apr 15 09:34:52 myhostname kernel: sd 0:0:0:0: [sda] Write Protect is off
Apr 15 09:34:52 myhostname kernel: sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
Apr 15 09:34:52 myhostname kernel: sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Apr 15 09:34:52 myhostname kernel: sd 0:0:0:0: Attached scsi generic sg0 type 0
Apr 15 09:34:52 myhostname kernel: sd 0:0:0:0: [sda] Preferred minimum I/O size 512 bytes
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT2._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT2._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)
Apr 15 09:34:52 myhostname kernel: ata2.00: Features: Dev-Sleep
Apr 15 09:34:52 myhostname kernel: ata3.00: configured for UDMA/133
Apr 15 09:34:52 myhostname kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.SAT0.PRT1._GTF.DSSP], AE_NOT_FOUND (20230628/psargs-330)
Apr 15 09:34:52 myhostname kernel:  sda: sda1
Apr 15 09:34:52 myhostname kernel: ACPI Error: Aborting method \_SB.PCI0.SAT0.PRT1._GTF due to previous error (AE_NOT_FOUND) (20230628/psparse-529)

Any help is very much appreciated.

Thanks

2

Several of those reference ATA, where apparently you have Toshiba and a WD storage devices of some ATA kind in addition to an OCZ. If you boot with only the device hosting TW attached and powered, are you able to shutdown normally?

3

ACPI errors are usually either the BIOS’ or kernel’s fault.
Make sure your BIOS and kernel are both latest version.

I found this AskUbuntu solution that may help!

4

Both BIOS and updates are up to date.

5

Not really, same it doesn’t power off.

6

I see, did you try booting with the kernel commandline option libata.noacpi=1?

7

I tried also no luck. Revert to old kernel as well nothing happens, same problem.

8

Which kernel did you revert to?
Also, try some live ISOs (TW, Fedora, Debian, etc.) and see if the problem can be reproduced there.

9

It is also happening with rescuezilla and Debian that I tried. What on earth is going on?
With Windows as I mentioned it is turn off fine.

10

I do not really know, but I once had a system that acted the same. It had something to do with a BIOS setting in the hibernate/sleep/power save/WOL area.

But I admit that I do not understand why it does not happen with Windows.