Cannot mount USB memory stick

Hello Community,

I have just installed opensuse for the first time. I have plugged in a USB memory stick but it does not register anywhere (eg Dolphin does not pick it up).

Any suggestions on how I can access the files on my USB stick?

Thanks

Yan

This thread was in the wrong forum area, hence I moved this thread to hardware in the hope that this user may get some support.

Here’s 3 things to try:

  • Plug the flash drive in and wait 20 secs then look in directory /media. See if a new folder has appeared. Anything there?
  • With the flash drive unplugged, run the command
sudo /sbin/fdisk -l

then plug the flash drive in and run the command again. See if a new line appears in the output from fdisk. What is it?

  • With the flash drive unplugged, run this command
sudo dmesg -c

then plug the flash drive in and wait 10 seconds and then run the command

dmesg

paste the output here.

This is a sort of thread jack but I am having the same problem with a sandisk usb device. I have done some searching and quite a bit of reading on the forums and while it has been very interesting I have not been very successful at working out a solution to this and being still a newbie I hesitate to sort of randomly try various commands at the CMI in the hopes that the outcome might be what I am looking for.

  • Plug the flash drive in and wait 20 secs then look in directory /media. See if a new folder has appeared. Anything there?

    plug the drive in and waited- media showed no files

  • With the flash drive unplugged, run the command

sudo /sbin/fdisk -l

then plug the flash drive in and run the command again. See if a new line appears in the output from fdisk. What is it?

Well in my case no new line appears :frowning:

  • With the flash drive unplugged, run this command
sudo dmesg -c

then plug the flash drive in and wait 10 seconds and then run the command

dmesg

paste the output here.

[/QUOTE]
Here is the output

bryan@linux-oklj:/media> dmesg
[2418920.924035] usb 1-7: new high speed USB device using ehci_hcd and address 31
[2418925.344289] hub 1-0:1.0: unable to enumerate USB device on port 7
[2418925.592036] usb 1-7: new high speed USB device using ehci_hcd and address 32
[2418925.737280] usb 1-7: New USB device found, idVendor=0781, idProduct=7432
[2418925.737302] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[2418925.737314] usb 1-7: Product: SanDisk Sansa Clip
[2418925.737324] usb 1-7: Manufacturer: SanDisk
[2418925.737334] usb 1-7: SerialNumber: 9014E5148623B5850000000000000000
[2418925.737535] usb 1-7: configuration #1 chosen from 1 choice
[2418925.771497] scsi17 : SCSI emulation for USB Mass Storage devices
[2418925.772309] usb-storage: device found at 32
[2418925.772316] usb-storage: waiting for device to settle before scanning
[2418926.245232] usb 1-7: reset high speed USB device using ehci_hcd and address 32
[2418927.186165] scsi18 : SCSI emulation for USB Mass Storage devices
[2418927.186519] usb 1-7: usbfs: process 17855 (gvfs-gphoto2-vo) did not claim interface 0 before use
[2418927.186715] usb-storage: device found at 32
[2418927.186721] usb-storage: waiting for device to settle before scanning
[2418927.187015] usb 1-7: usbfs: process 17855 (gvfs-gphoto2-vo) did not claim interface 0 before use
[2418927.204559] usb 1-7: usbfs: process 17855 (gvfs-gphoto2-vo) did not claim interface 0 before use

So hopefully someone can explain to me what this is telling me and how I can correct this. Thanks in Advance.

On 03/02/2010 07:56 PM, anotheroldguy wrote:
>
> This is a sort of thread jack but I am having the same problem with a
> sandisk usb device. I have done some searching and quite a bit of
> reading on the forums and while it has been very interesting I have not
> been very successful at working out a solution to this and being still a
> newbie I hesitate to sort of randomly try various commands at the CMI in
> the hopes that the outcome might be what I am looking for.
>
>
> - Plug the flash drive in and wait 20 secs then look in directory
> /media. See if a new folder has appeared. Anything there?
>
> plug the drive in and waited- media showed no files
>
>
> - With the flash drive unplugged, run the command
> Code:
> --------------------
> sudo /sbin/fdisk -l
> --------------------
> then plug the flash drive in and run the command again. See if a new
> line appears in the output from fdisk. What is it?
>
> Well in my case no new line appears :frowning:
>
> - With the flash drive unplugged, run this command
> Code:
> --------------------
> sudo dmesg -c
> --------------------
> then plug the flash drive in and wait 10 seconds and then run the
> command
> Code:
> --------------------
> dmesg
> --------------------
> paste the output here.
>
> Here is the output
>
> bryan@linux-oklj:/media> dmesg
> [2418920.924035] usb 1-7: new high speed USB device using ehci_hcd and
> address 31
> [2418925.344289] hub 1-0:1.0: unable to enumerate USB device on port 7

The above message can occur when ehci_hcd is not loaded first. Please post the
output of


lsmod | grep hcd

The above message can occur when ehci_hcd is not loaded first. Please post the
output of


lsmod | grep hcd[/QUOTE]

Thanks for taking the time to get back to me. The output is:
bryan@linux-oklj:/> lsmod | grep hcd
uhci_hcd               29552  0
ehci_hcd               56784  0
bryan@linux-oklj:/>

On 03/02/2010 10:16 PM, anotheroldguy wrote:
>
> The above message can occur when ehci_hcd is not loaded first. Please
> post the
> output of
>
>
> Code:
> --------------------
>
> lsmod | grep hcd
>
> Thanks for taking the time to get back to me. The output is:
> bryan@linux-oklj:/> lsmod | grep hcd
> uhci_hcd 29552 0
> ehci_hcd 56784 0
> bryan@linux-oklj:/>

OK, that is the correct order as lsmod shows in reverse order of loading, but I
see no link to usbcore. My system shows:

ohci_hcd 22919 0
ehci_hcd 37143 0
usbcore 164893 3 ohci_hcd,ehci_hcd

anotheroldguy wrote:

>
> This is a sort of thread jack but I am having the same problem with a
> sandisk usb device. I have done some searching and quite a bit of
> reading on the forums and while it has been very interesting I have
> not been very successful at working out a solution to this and being
> still a newbie I hesitate to sort of randomly try various commands at
> the CMI in the hopes that the outcome might be what I am looking for.
>
>
> - Plug the flash drive in and wait 20 secs then look in directory
> /media. See if a new folder has appeared. Anything there?
>
> plug the drive in and waited- media showed no files

Do you get a popup on screen, offering to open with file manager or do
nothing?


*********** To reply by e-mail, make w single in address **************

The Sansa Clip is also an mp3 player, no? I have a Sansa player as well. Many Sansa players will use either the USB Mass Storage Device protocol, or the proprietary MTP (Microsoft Transfer Protocol). When I’m running any program that automatically detects mp3 players, like Amarok, MTP automatically gets selected, and so it won’t mount under /media. When I close Amarok, the device is detected properly as a USB storage device and mounts properly.

Unfortunately, I don’t use GNOME, so I don’t know if I can help you beyond that.

Having the same problem and as a newby its like swimming in treacle

Did the above

output

dmesg
198.880109] usb 1-4: new high-speed USB device number 6 using ehci_hcd
199.019444] usb 1-4: New USB device found, idVendor=058f, idProduct=6387
199.019457] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
199.019467] usb 1-4: Product: Mass Storage
199.019475] usb 1-4: Manufacturer: Generic
199.019483] usb 1-4: SerialNumber: 679EE1E7
199.027616] scsi4 : usb-storage 1-4:1.0
200.026146] scsi 4:0:0:0: Direct-Access Generic Flash Disk 8.07 PQ: 0 ANSI: 2
200.036149] sd 4:0:0:0: [sdc] 31313920 512-byte logical blocks: (16.0 GB/14.9 GiB)
200.036736] sd 4:0:0:0: [sdc] Write Protect is off
200.036750] sd 4:0:0:0: [sdc] Mode Sense: 03 00 00 00
200.037357] sd 4:0:0:0: [sdc] No Caching mode page present
200.037373] sd 4:0:0:0: [sdc] Assuming drive cache: write through
200.040622] sd 4:0:0:0: [sdc] No Caching mode page present
200.040637] sd 4:0:0:0: [sdc] Assuming drive cache: write through
200.160239] sdc: sdc1
200.162657] sd 4:0:0:0: [sdc] No Caching mode page present
200.162672] sd 4:0:0:0: [sdc] Assuming drive cache: write through
200.162685] sd 4:0:0:0: [sdc] Attached SCSI removable disk

Still no access

any ideas

regards

Roger

Since you are using Dolphin, I will guess that you use KDE. Just as a note, you should mention what desktop you are using, because they handle USB drives differently.

I normally don’t use Dolphin - I’m a command line person. However, I opened Dolphin, then plugged in a USB to see what happens.

When I opened Dolphin, it listed some drives in the left column, below “Trash”.
When I plugged in the drive, it showed up in that left column, with a different icon from the other drives. If I click on that Icon, then it shows me the USB drive.

That’s not what I normally, since I rarely use Dolphin.

What I normally do, and I think this is the KDE way of doing things, is that I look at the tray at the bottom right of the screen. A device notifier icon shows up there when I plug in a USB. There’s also a box that pops up to describe what is plugged in, and to list option. But that box disappears after a while.

If I hover the mouse over the device notifier, that also tells me what is plugged in. If I click on the device notifier, that box pops up again and I can select one of the actions, or click on the drive icon (top right of the box) to mount the USB. It will be mounted at “/media/something”.

If you open “Configure Desktop” from the start menu, there’s a selection there for “Removable Devices”. If you prefer the device to automatically mount, you can set that there. When I was using Gnome 2 (that was a few years back), if I plugged in a device it would automatically mount and the file manager would automatically open to that. When I switched to KDE, I was surprised that did not happen. However, the KDE way of handling a USB (and a CD or DVD) has grown on me, so I now much prefer it to the Gnome way.

I probably should have provided pictures to illustrate the above. But I’m a command line kind of guy :frowning: