Bomgar

English Applications
1

Hi All,

Anybody managed to install and run Bomgar on OpenSuse
11.2 ?

I can install it properly, however it cannot run.

The client seems to start, but then crash with the following
error:

An unexpected error has been detected by Java Runtime

Environment:

SIGSEGV (0xb) at pc=0x6ef6c7a2, pid=20281, tid=3076291440

Java VM: Java HotSpot™ Server VM (1.6.0-b105 mixed mode)

Problematic frame:

C [libxul.so+0x5067a2]

_ZN19nsACString_internal6AppendEPKcj+0x46

An error report file with more information is saved as

hs_err_pid20281.log

If you would like to submit a bug report, please visit:

http://java.sun.com/webapps/bugreport/crash.jsp

bug-buddy: /home/czemella/.bomgar-
rep/websupport.novell.com/xulrunner/libnss3.so: version
`NSS_3.12’ not found (required by
/usr/lib/libnsssharedhelper.so.0)

anybody has a clue about how to fix this ?

TIA,

Chris

2

On Sat, 19 Dec 2009 21:26:51 +0000, Chris wrote:

> Anybody managed to install and run Bomgar on OpenSuse
> 11.2 ?

Which piece of Bomgar are you running? I haven’t tried it yet, but I can
give it a try this week since we use it where I work.

Jim

Jim Henderson
openSUSE Forums Moderator

3

Hi Jim,
I’m trying to install the client, as we also use it as
a support tool where I work.

I heard someone who managed to run it on and upgraded 11.2
from 11.1 x86_64, but my case is a clean 32 bit install, and
their steps doesn’t fit.

Thanks,
Chris

Jim Henderson wrote:

> On Sat, 19 Dec 2009 21:26:51 +0000, Chris wrote:
>
>> Anybody managed to install and run Bomgar on
OpenSuse
>> 11.2 ?
>
> Which piece of Bomgar are you running? I haven’t tried it
yet, but I can
> give it a try this week since we use it where I work.
>
> Jim

4

I use it at my work and I have had no problems with bomgar and opensuse 11.2. What version of the bomgar software are you using?

5

cedwards123 wrote:

>
> I use it at my work and I have had no problems with bomgar
and opensuse
> 11.2. What version of the bomgar software are you using?
>
>
I finally fixed the issue, the problem was related to the
Java version I was running.

I removed java-1_6_0-openjdk and to install java-1_6_0-sun,
rebooted and reinstalled Bomgar, and now it runs fine.

Thanks,
Chris

6

On Wed, 23 Dec 2009 09:39:53 +0000, Chris wrote:

> I finally fixed the issue, the problem was related to the Java version I
> was running.
>
> I removed java-1_6_0-openjdk and to install java-1_6_0-sun, rebooted and
> reinstalled Bomgar, and now it runs fine.

That’s good to hear, Chris - sorry I haven’t had a chance to check on
this - I started my vacation yesterday and had intended to set this up to
test, and ended up down with some nasty 24-hour bug. :frowning:

Jim

Jim Henderson
openSUSE Forums Moderator