Audio Problem

mki · October 5, 2014, 3:27am

Yesterday, I installed openSUSE 13.1. Evrerything was fine until I found out there was no sound when I streaming video from youtube and listen to music using amarok! I’ve already configure the sound setting, setting the pulse audio volume control, and installed the codecs. So, Where is the problem?

robin_listas · October 5, 2014, 4:03am

On 2014-10-05 03:36, mki wrote:
>
> Yesterday, I installed openSUSE 13.1. Evrerything was fine until I found
> out there was no sound when I streaming video from youtube and listen to
> music using amarok! I’ve already configure the sound setting, setting
> the pulse audio volume control, and installed the codecs. So, Where is
> the problem?

Start here:

https://en.opensuse.org/SDB:Audio_troubleshooting

–
Cheers / Saludos,

Carlos E. R.
(from 13.1 x86_64 “Bottle” at Telcontar)

oldcpu · October 5, 2014, 10:06am

It could be your mixer setting.

Do you obtain sound with any other application than youtube/browser and amarok ? It would be useful to know the answer to that question, prior to providing any further specific recommendation.

In general, I recommend also that pulse audio volume control (pavucontrol) be installed to help in tuning pulse audio with different applications.

mki · October 6, 2014, 1:13am

I’ve done that. And it’s not working! Any idea?

mki · October 6, 2014, 1:14am

I already test them on any other application and it’s not working.

oldcpu · October 6, 2014, 8:17am

Can you please run a diagnostic and provide the output ?

Please open a konsole/xterm and as a regular user send this command:


/usr/sbin/alsa-info.sh

select the ‘SHARE/UPLOAD’ option and let the script run to completion. When it completes in the terminal/xterm will be the web-address/URL where your PC’s audio configuration was uploaded. Please copy that URL/web-address here.

I will take a look at that and see if it offers any clues.

mki · October 7, 2014, 8:06am

Here it is:http://www.alsa-project.org/db/?f=bc426bc46897ebad2f9c7202a1d0b3b97acb8954

mki · October 7, 2014, 12:54pm

Can you find any problem?

oldcpu · October 7, 2014, 1:06pm

Like all others on the forum, I’m a volunteer and do this in my spare time. I’m taking advantage of my lunch time break (at the office) to look at this.

The mixer setting appears ok … although at 50% the master volume is a bit on the low side. I recommend you increase that to ~75% in your testing. I note PCM volume is ok.

The dmesg is a bit unusual to me. I note this with “disabling MSI” (I don’t know what that means) and “Disabling 64-bit DMA” (I don’t know te significance of that), and reference to a realtek patch:


    8.077844] ACPI: PCI Interrupt Link [LAZA] enabled at IRQ 23
    8.077851] hda_intel: Disabling MSI
    8.077872] snd_hda_intel 0000:00:05.0: setting latency timer to 64
    8.077876] ALSA hda_intel.c:3593 0000:00:05.0: Disabling 64bit DMA
    8.081635] ALSA hda_intel.c:1748 0000:00:05.0: Enable delay in RIRB handling
    8.262294] kvm: Nested Virtualization enabled
--
    8.272457] usbcore: registered new interface driver usblp
    8.297314] ALSA patch_realtek.c:418 SKU: Nid=0x1d sku_cfg=0x4004c601
    8.297319] ALSA patch_realtek.c:420 SKU: port_connectivity=0x1
    8.297321] ALSA patch_realtek.c:421 SKU: enable_pcbeep=0x0
    8.297323] ALSA patch_realtek.c:422 SKU: check_sum=0x00000004
    8.297324] ALSA patch_realtek.c:423 SKU: customization=0x000000c6
    8.297326] ALSA patch_realtek.c:424 SKU: external_amp=0x0
    8.297327] ALSA patch_realtek.c:425 SKU: platform_type=0x0
    8.297328] ALSA patch_realtek.c:426 SKU: swap=0x0
    8.297330] ALSA patch_realtek.c:427 SKU: override=0x1

Can you confirm that you did not install anything from realtek ? ie you are using a nominal openSUSE install with no special extra audio packages installed?

Assuming nothing unusual,** I recommend you now install the application ‘pavucontrol’ **(pulse audio volume control) and use that to tune your pulse audio. There is guidance in these two blog entries :

Pulse audio provides the functionality to control volume on an application specific basis.

There are also some basic sound test commands I can give, to test this without going through pulse, and perhaps later today (tonight when I get home or possibly sooner) I may be able to provide those.

mki · October 7, 2014, 5:19pm

Ok. I’ll try it later on weekend during my spare time from my school activity. I’ll inform you if I find some errors.

oldcpu · October 7, 2014, 9:51pm

OK.

Also, try copying and pasting the command below into a konsole/xterm and see if it produces any sound:


aplay -vv /usr/share/sounds/alsa/test.wav

mki · October 8, 2014, 1:57pm

Ok. I’ll inform you later if it doesn’t work. Sorry for my Indonesian English dialect.

mki · October 10, 2014, 12:54pm

I do this today afterschool and after finish some homeworks because tomorrow is holiday. So I installed the pavucontrol. When I was testing the audio, the audio still didn’t appear! Any other idea maybe?

oldcpu · October 10, 2014, 7:25pm

and ?? … the outcome of this which I asked about ??

Ensure you try that in a konsole/xterm with and without root permissions.

oldcpu · October 10, 2014, 7:26pm

What means ‘didn’t appear’ ?? Does that mean you did not see the sound device in pavucontrol ?

Or does that mean only you heard no audio ?

or both ?

mki · October 11, 2014, 2:03pm

I think both. Because I didn’t hear any sound during the test and the pavucontrol only detect the built in speaker and didn’t detect the sound card! Also noted that I’ve already to enable pavucontrol on my soundcard! So where is the problem?

mki · October 11, 2014, 2:05pm

Also noted my soundcard was realtek not intel.

oldcpu · October 11, 2014, 6:54pm

In your statement that I quoted, I’m struggling with possible ambiguities that come about in what I quoted above, likely due to your effort to be brief ? I can not tell from the above if you sent the aplay command I requested as a regular user and also with root permissions.

Please :

advise if this is a desktop PC or a laptop ?
confirm "aplay -vv /usr/share/sounds/alsa/test.wav " when run in konsole/terminal as both regular user, and with root permissions, yielded no sound. Post here any error messages it gave.
separate from the above two requests, launch ‘pavucontrol’ and provide a window print of the content of the “configuration” tab, and for each entry in the “configuration tab” provide a window print of the options. Such can be posted on http://imagebam.com

For example, on my PC which has different hardware, and hence different pavucontrol output, I get:

http://thumbnails110.imagebam.com/35711/1a6cf8357107337.jpg](http://www.imagebam.com/image/1a6cf8357107337)

and then the top selection (which I have selected the “OFF” option) is for hdmi:
http://thumbnails111.imagebam.com/35711/e69db5357107339.jpg](http://www.imagebam.com/image/e69db5357107339)

and the bottom selection is for the audio that goes through my PCs speakers (where I have ‘Analog Sound 4.1 + Analog stereo input’ selected):
http://thumbnails112.imagebam.com/35711/2c8087357107342.jpg](http://www.imagebam.com/image/2c8087357107342)
.

oldcpu · October 11, 2014, 6:58pm

Please confirm you did not go to the realtek site and install their linux driver (as for 99% of GNU/Linux users that would be a mistake to do IMHO). Sound should ‘just work’ without anything like that. 99% of linux users who to to the realtek site end up breaking their sound.

mki · October 12, 2014, 2:24am

I didn’t install the realtek driver
My pavucontrol only detected one built in audio device not two. Is that okay?