Zoom will not retain settings

English Applications
1

I have installed Zoom 5.17.5 (2543) on my desktop using the rpm downloaded from Zoom. The program runs fine except it does not store my settings. I have to log in each time I use it, despite checking the “keep me logged in button”. When I do log in, my video settings are gone as is the setting for my virtual background. I have to enter them anew each time I use the program. I do use a USB camera, but I make sure it is online and working before I start Zoom. Zoom also forgets the previous meetings I have joined which it should save. I do have Zoom installed on a laptop running OpenSuse 15.5 and none of this happens. I have used Zoom on the desktop under 15.5 before I converted the desktop to Tumbleweed and experienced the same problem. My desktop graphics are an Nvidia GeForce RTX 3060 running under the NVidia drivers, version 545.29.06. My laptop also has Nvidia graphics running under the NVidia drivers. I have tried to look at the Zoom log and I see this repeated error message:

[0129/141941.263770:ERROR:platform_thread_posix.cc(155)] pthread_create: Resource temporarily unavailable (11)

There is also mention of libva with an obscure error message from time to time:

libva error: vaGetDriverNames() failed with unknown libva error

I’d love to get this thing working correctly as it is inconvenient having to configure it each time.

2

Basic search:

3

I’d be inclined to do two things … the troubleshooting opinion (2) may take longer, so I’d proceed as with:

  1. Remove the RPM installation. Then, fire up Discover and install the Flatpak version of Zoom. Give it a try … this would take a whole 20-30 minutes to do and test. Any better?

  2. If the Flatpak exhibits the same behavior, install the low-level RPM again (maybe in your user’s local bin subdir), then launch Zoom from a command line window and redirect output to a log file, for review afterwards.

You never mentioned how you installed the RPM. Did you install to your local user account (for example, in the user’s “bin” subdir) … or did you install as a global installation (?) If yes, it’s quite possible your user settings are being stored not in your local user config subdirs.

4

The solution was pointed out in the linked forum thread. No need to bring up additional stuff like flatpak…and confuse basics of rpm and flatpak installations.

1 Like
5

Yes the solution in the link worked. As an interesting point, I did enter “zoom does not retain settings linux” into DuckDuckGo and that link did not come up anywhere near the top. I entered the same thing into Google just now and while that link didn’t come up on top, a similar link to the Zoom community did.