Zoom Flatpak and Official RPM both don't work

Hi,

Anyone else having this issue? I first tried the official .RPM for openSUSE on the Zoom site and the installation fails.

Now I tried the flatpak and it installs but won’t launch.

I hate to complain, but I’m kinda annoyed to be honest. So many problems with Tumbleweed I’m having that my Debian Sid and Arch systems don’t have. I expected more because so many people rant and rave about tumbleweed.

Anyway. Anyone know how to fix this? Would be appreciated. Thanks

Please post the terminal output when trying to install the rpm. Also provide the same information when starting the flatpak from terminal…

I type flatpak run us.zoom.Zoom in terminal, but there’s no error message. It just does nothing. I check and it’s installed.

I just got out of a Zoom meeting on my TW system - so I can confirm that it does run on TW. I had no issues getting it to work, either.

I currently use the RPM, version 5.16.5.303.

As hui suggested, output from the installation showing the failure would help in identifying the problem.

ETA: If I had to guess, I suspect that the installation fails because you’re attempting to install the RPM using the rpm command, which doesn’t pull in dependencies. If that’s the case, try:

sudo zypper in ./[zoom RPM file name]

Replacing “[zoom RPM file name]” with the actual filename.

The error I get for the RPM version is the following. Please note, I downloaded the key and put it in the folder /var/cache/zypp/pubkeys and it stil gives this error.


warning: /var/tmp/zypp.wyq2Ss/zypper/_tmpRPMcache_/%CLI%/zoom_openSUSE_x86_64.rpm: Header V4 RSA/SHA512 Signature, key ID dd79b481: NOKEY
Looking for gpg key ID DD79B481 in cache /var/cache/zypp/pubkeys.
Repository Plain RPM files cache does not define additional 'gpgkey=' URLs.
zoom-5.17.1.1840_openSUSE-1.x86_64 (Plain RPM files cache): Signature verification failed [4-Signatures public key is not available]

I used this command sudo zypper install zoom_openSUSE_x86_64.rpm

Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following 21 NEW packages are going to be installed:
  ibus ibus-dict-emoji ibus-gtk ibus-gtk3 ibus-gtk4 ibus-m17n libdbusmenu-glib4 libdbusmenu-gtk3-4 libharfbuzz-gobject0 libm17n0 libotf1 libxcb-xtest0
  m17n-db python311-gobject-Gdk typelib-1_0-Atk-1_0 typelib-1_0-GdkPixbuf-2_0 typelib-1_0-Gtk-3_0 typelib-1_0-HarfBuzz-0_0 typelib-1_0-IBus-1_0
  typelib-1_0-Pango-1_0 zoom

21 new packages to install.
Overall download size: 167.9 MiB. Already cached: 11.1 MiB. After the operation, additional 721.9 MiB will be used.
Continue? [y/n/v/...? shows all options] (y): show all options
: Invalid answer 'show all options'.
[y/n/v/...? shows all options] (y): ?

#1 : y          - Yes, accept the summary and proceed with installation/removal of packages.
#2 : n          - No, cancel the operation.
#3 : v          - Toggle display of package versions.
#4 : a          - Toggle display of package architectures.
#5 : r          - Toggle display of repositories from which the packages will be installed.
#6 : m          - Toggle display of package vendor names.
#7 : d          - Toggle between showing all details and as few details as possible.
#8 : g          - View the summary in pager.

[y/n/v/...? shows all options] (y): y
In cache ibus-dict-emoji-1.5.29-1.1.noarch.rpm                                                                                    (1/21),   7.3 MiB    
In cache libdbusmenu-glib4-16.04.0-9.4.x86_64.rpm                                                                                 (2/21),  69.1 KiB    
In cache libharfbuzz-gobject0-8.3.0-2.1.x86_64.rpm                                                                                (3/21),  58.3 KiB    
In cache libotf1-0.9.16-1.14.x86_64.rpm                                                                                           (4/21),  51.5 KiB    
In cache libxcb-xtest0-1.16-1.1.x86_64.rpm                                                                                        (5/21),  14.5 KiB    
In cache m17n-db-1.8.5-1.1.noarch.rpm                                                                                             (6/21),   1.7 MiB    
In cache typelib-1_0-Atk-1_0-2.50.0-1.1.x86_64.rpm                                                                                (7/21),  37.8 KiB    
In cache typelib-1_0-GdkPixbuf-2_0-2.42.10-1.5.x86_64.rpm                                                                         (8/21),  19.4 KiB    
In cache typelib-1_0-IBus-1_0-1.5.29-1.1.x86_64.rpm                                                                               (9/21),  99.5 KiB    
In cache libdbusmenu-gtk3-4-16.04.0-9.2.x86_64.rpm                                                                               (10/21),  55.5 KiB    
In cache typelib-1_0-HarfBuzz-0_0-8.3.0-2.1.x86_64.rpm                                                                           (11/21),  68.7 KiB    
In cache libm17n0-1.8.4-1.1.x86_64.rpm                                                                                           (12/21), 264.3 KiB    
In cache typelib-1_0-Pango-1_0-1.51.1-1.1.x86_64.rpm                                                                             (13/21),  47.9 KiB    
In cache typelib-1_0-Gtk-3_0-3.24.38+111-1.1.x86_64.rpm                                                                          (14/21), 247.5 KiB    
In cache python311-gobject-Gdk-3.46.0-1.2.x86_64.rpm                                                                             (15/21),  73.0 KiB    
In cache ibus-1.5.29-1.1.x86_64.rpm                                                                                              (16/21), 750.3 KiB    
In cache ibus-m17n-1.4.27-1.1.x86_64.rpm                                                                                         (17/21), 183.5 KiB    
In cache ibus-gtk4-1.5.29-1.1.x86_64.rpm                                                                                         (18/21),  33.8 KiB    
In cache ibus-gtk3-1.5.29-1.1.x86_64.rpm                                                                                         (19/21),  33.9 KiB    
In cache ibus-gtk-1.5.29-1.1.x86_64.rpm                                                                                          (20/21),  33.5 KiB    
Retrieving: zoom-5.17.1.1840_openSUSE-1.x86_64 (Plain RPM files cache)                                                           (21/21), 167.9 MiB    
zoom_openSUSE_x86_64.rpm:
    Header V4 RSA/SHA512 Signature, key ID 7b04a1b8dd79b481: NOKEY
    V4 RSA/SHA512 Signature, key ID 7b04a1b8dd79b481: NOKEY

warning: /var/tmp/zypp.BMq9Og/zypper/_tmpRPMcache_/%CLI%/zoom_openSUSE_x86_64.rpm: Header V4 RSA/SHA512 Signature, key ID dd79b481: NOKEY
Looking for gpg key ID DD79B481 in cache /var/cache/zypp/pubkeys.
Repository Plain RPM files cache does not define additional 'gpgkey=' URLs.
zoom-5.17.1.1840_openSUSE-1.x86_64 (Plain RPM files cache): Signature verification failed [4-Signatures public key is not available]
Abort, retry, ignore? [a/r/i] (a):

As you can see. Key is in the correct folder.

You didn’t import the key as described at the download page? Simply following the instructions on the download page will install the package without problems…
(Also under Debian Sid and Arch you need to import keys and don’t simply copy them into a directory…)

ich@laptopneu:~/Downloads> LANG=C sudo rpm --import package-signing-key-5-12-6.pub 
[sudo] password for root: 
ich@laptopneu:~/Downloads>

ich@laptopneu:~/Downloads> LANG=C sudo zypper in zoom_openSUSE_x86_64.rpm 
Refreshing service 'NVIDIA'.
Refreshing service 'openSUSE'.
Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following 25 NEW packages are going to be installed:
  ibus ibus-dict-emoji ibus-gtk ibus-gtk-32bit ibus-gtk3 ibus-gtk4 ibus-lang ibus-m17n libdbusmenu-glib4 libdbusmenu-gtk3-4 libharfbuzz-gobject0 libibus-1_0-5-32bit libm17n0 libotf1 libxcb-xtest0 m17n-db m17n-db-lang python311-gobject-Gdk typelib-1_0-Atk-1_0
  typelib-1_0-GdkPixbuf-2_0 typelib-1_0-Gtk-3_0 typelib-1_0-HarfBuzz-0_0 typelib-1_0-IBus-1_0 typelib-1_0-Pango-1_0 zoom

25 new packages to install.
Overall download size: 179.5 MiB. Already cached: 0 B. After the operation, additional 723.8 MiB will be used.
Continue? [y/n/v/...? shows all options] (y): 
Retrieving: ibus-dict-emoji-1.5.29-1.1.noarch (repo-oss)                                                                                                                                                                                                (1/25),   7.3 MiB    
Retrieving: ibus-dict-emoji-1.5.29-1.1.noarch.rpm .........................................................................................................................................................................................................[done (4.8 MiB/s)]
Retrieving: libdbusmenu-glib4-16.04.0-9.4.x86_64 (repo-oss)                                                                                                                                                                                             (2/25),  69.1 KiB    
Retrieving: libdbusmenu-glib4-16.04.0-9.4.x86_64.rpm ....................................................................................................................................................................................................[done (720.4 KiB/s)]
Retrieving: libharfbuzz-gobject0-8.3.0-2.1.x86_64 (repo-oss)                                                                                                                                                                                            (3/25),  58.3 KiB    
Retrieving: libharfbuzz-gobject0-8.3.0-2.1.x86_64.rpm ...................................................................................................................................................................................................[done (813.7 KiB/s)]
Retrieving: libibus-1_0-5-32bit-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                            (4/25), 192.4 KiB    
Retrieving: libibus-1_0-5-32bit-1.5.29-1.1.x86_64.rpm .....................................................................................................................................................................................................[done (2.6 MiB/s)]
Retrieving: libotf1-0.9.16-1.14.x86_64 (repo-oss)                                                                                                                                                                                                       (5/25),  51.5 KiB    
Retrieving: libotf1-0.9.16-1.14.x86_64.rpm ............................................................................................................................................................................................................................[done]
Retrieving: libxcb-xtest0-1.16-1.1.x86_64 (repo-oss)                                                                                                                                                                                                    (6/25),  14.5 KiB    
Retrieving: libxcb-xtest0-1.16-1.1.x86_64.rpm ...........................................................................................................................................................................................................[done (284.0 KiB/s)]
Retrieving: m17n-db-1.8.5-1.1.noarch (repo-oss)                                                                                                                                                                                                         (7/25),   1.7 MiB    
Retrieving: m17n-db-1.8.5-1.1.noarch.rpm ..................................................................................................................................................................................................................[done (3.1 MiB/s)]
Retrieving: typelib-1_0-Atk-1_0-2.50.0-1.1.x86_64 (repo-oss)                                                                                                                                                                                            (8/25),  37.8 KiB    
Retrieving: typelib-1_0-Atk-1_0-2.50.0-1.1.x86_64.rpm ...................................................................................................................................................................................................[done (424.9 KiB/s)]
Retrieving: typelib-1_0-GdkPixbuf-2_0-2.42.10-1.5.x86_64 (repo-oss)                                                                                                                                                                                     (9/25),  19.4 KiB    
Retrieving: typelib-1_0-GdkPixbuf-2_0-2.42.10-1.5.x86_64.rpm ............................................................................................................................................................................................[done (360.2 KiB/s)]
Retrieving: typelib-1_0-IBus-1_0-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                          (10/25),  99.5 KiB    
Retrieving: typelib-1_0-IBus-1_0-1.5.29-1.1.x86_64.rpm ..................................................................................................................................................................................................[done (734.7 KiB/s)]
Retrieving: libdbusmenu-gtk3-4-16.04.0-9.2.x86_64 (repo-oss)                                                                                                                                                                                           (11/25),  55.5 KiB    
Retrieving: libdbusmenu-gtk3-4-16.04.0-9.2.x86_64.rpm ...................................................................................................................................................................................................[done (853.8 KiB/s)]
Retrieving: typelib-1_0-HarfBuzz-0_0-8.3.0-2.1.x86_64 (repo-oss)                                                                                                                                                                                       (12/25),  68.7 KiB    
Retrieving: typelib-1_0-HarfBuzz-0_0-8.3.0-2.1.x86_64.rpm ...............................................................................................................................................................................................[done (988.9 KiB/s)]
Retrieving: ibus-gtk-32bit-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                                (13/25),  34.6 KiB    
Retrieving: ibus-gtk-32bit-1.5.29-1.1.x86_64.rpm ........................................................................................................................................................................................................[done (596.6 KiB/s)]
Retrieving: m17n-db-lang-1.8.5-1.1.noarch (repo-oss)                                                                                                                                                                                                   (14/25),  24.1 KiB    
Retrieving: m17n-db-lang-1.8.5-1.1.noarch.rpm ...........................................................................................................................................................................................................[done (383.7 KiB/s)]
Retrieving: libm17n0-1.8.4-1.1.x86_64 (repo-oss)                                                                                                                                                                                                       (15/25), 264.3 KiB    
Retrieving: libm17n0-1.8.4-1.1.x86_64.rpm .................................................................................................................................................................................................................[done (1.3 MiB/s)]
Retrieving: typelib-1_0-Pango-1_0-1.51.1-1.1.x86_64 (repo-oss)                                                                                                                                                                                         (16/25),  47.9 KiB    
Retrieving: typelib-1_0-Pango-1_0-1.51.1-1.1.x86_64.rpm .................................................................................................................................................................................................[done (859.0 KiB/s)]
Retrieving: typelib-1_0-Gtk-3_0-3.24.38+111-1.1.x86_64 (repo-oss)                                                                                                                                                                                      (17/25), 247.5 KiB    
Retrieving: typelib-1_0-Gtk-3_0-3.24.38+111-1.1.x86_64.rpm ................................................................................................................................................................................................[done (1.9 MiB/s)]
Retrieving: python311-gobject-Gdk-3.46.0-1.2.x86_64 (repo-oss)                                                                                                                                                                                         (18/25),  73.0 KiB    
Retrieving: python311-gobject-Gdk-3.46.0-1.2.x86_64.rpm ................................................................................................................................................................................................[done (1019.9 KiB/s)]
Retrieving: ibus-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                                          (19/25), 750.3 KiB    
Retrieving: ibus-1.5.29-1.1.x86_64.rpm ....................................................................................................................................................................................................................[done (4.5 MiB/s)]
Retrieving: ibus-m17n-1.4.27-1.1.x86_64 (repo-oss)                                                                                                                                                                                                     (20/25), 183.5 KiB    
Retrieving: ibus-m17n-1.4.27-1.1.x86_64.rpm ...............................................................................................................................................................................................................[done (1.1 MiB/s)]
Retrieving: ibus-lang-1.5.29-1.1.noarch (repo-oss)                                                                                                                                                                                                     (21/25), 268.1 KiB    
Retrieving: ibus-lang-1.5.29-1.1.noarch.rpm ...............................................................................................................................................................................................................[done (1.3 MiB/s)]
Retrieving: ibus-gtk4-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                                     (22/25),  33.8 KiB    
Retrieving: ibus-gtk4-1.5.29-1.1.x86_64.rpm .............................................................................................................................................................................................................[done (482.7 KiB/s)]
Retrieving: ibus-gtk3-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                                     (23/25),  33.9 KiB    
Retrieving: ibus-gtk3-1.5.29-1.1.x86_64.rpm .............................................................................................................................................................................................................[done (600.8 KiB/s)]
Retrieving: ibus-gtk-1.5.29-1.1.x86_64 (repo-oss)                                                                                                                                                                                                      (24/25),  33.5 KiB    
Retrieving: ibus-gtk-1.5.29-1.1.x86_64.rpm ..............................................................................................................................................................................................................[done (470.8 KiB/s)]
Retrieving: zoom-5.17.1.1840_openSUSE-1.x86_64 (Plain RPM files cache)                                                                                                                                                                                 (25/25), 167.9 MiB    

Checking for file conflicts: ..........................................................................................................................................................................................................................................[done]
( 1/25) Installing: ibus-dict-emoji-1.5.29-1.1.noarch .................................................................................................................................................................................................................[done]
( 2/25) Installing: libdbusmenu-glib4-16.04.0-9.4.x86_64 ..............................................................................................................................................................................................................[done]
( 3/25) Installing: libharfbuzz-gobject0-8.3.0-2.1.x86_64 .............................................................................................................................................................................................................[done]
( 4/25) Installing: libibus-1_0-5-32bit-1.5.29-1.1.x86_64 .............................................................................................................................................................................................................[done]
( 5/25) Installing: libotf1-0.9.16-1.14.x86_64 ........................................................................................................................................................................................................................[done]
( 6/25) Installing: libxcb-xtest0-1.16-1.1.x86_64 .....................................................................................................................................................................................................................[done]
( 7/25) Installing: m17n-db-1.8.5-1.1.noarch ..........................................................................................................................................................................................................................[done]
( 8/25) Installing: typelib-1_0-Atk-1_0-2.50.0-1.1.x86_64 .............................................................................................................................................................................................................[done]
( 9/25) Installing: typelib-1_0-GdkPixbuf-2_0-2.42.10-1.5.x86_64 ......................................................................................................................................................................................................[done]
(10/25) Installing: typelib-1_0-IBus-1_0-1.5.29-1.1.x86_64 ............................................................................................................................................................................................................[done]
(11/25) Installing: libdbusmenu-gtk3-4-16.04.0-9.2.x86_64 .............................................................................................................................................................................................................[done]
(12/25) Installing: typelib-1_0-HarfBuzz-0_0-8.3.0-2.1.x86_64 .........................................................................................................................................................................................................[done]
(13/25) Installing: ibus-gtk-32bit-1.5.29-1.1.x86_64 ..................................................................................................................................................................................................................[done]
(14/25) Installing: m17n-db-lang-1.8.5-1.1.noarch .....................................................................................................................................................................................................................[done]
(15/25) Installing: libm17n0-1.8.4-1.1.x86_64 .........................................................................................................................................................................................................................[done]
(16/25) Installing: typelib-1_0-Pango-1_0-1.51.1-1.1.x86_64 ...........................................................................................................................................................................................................[done]
(17/25) Installing: typelib-1_0-Gtk-3_0-3.24.38+111-1.1.x86_64 ........................................................................................................................................................................................................[done]
(18/25) Installing: python311-gobject-Gdk-3.46.0-1.2.x86_64 ...........................................................................................................................................................................................................[done]
(19/25) Installing: ibus-1.5.29-1.1.x86_64 ............................................................................................................................................................................................................................[done]
(20/25) Installing: ibus-m17n-1.4.27-1.1.x86_64 .......................................................................................................................................................................................................................[done]
(21/25) Installing: ibus-lang-1.5.29-1.1.noarch .......................................................................................................................................................................................................................[done]
(22/25) Installing: ibus-gtk4-1.5.29-1.1.x86_64 .......................................................................................................................................................................................................................[done]
(23/25) Installing: ibus-gtk3-1.5.29-1.1.x86_64 .......................................................................................................................................................................................................................[done]
(24/25) Installing: ibus-gtk-1.5.29-1.1.x86_64 ........................................................................................................................................................................................................................[done]
run post install script, action is 1...
(25/25) Installing: zoom-5.17.1.1840_openSUSE-1.x86_64 ................................................................................................................................................................................................................[done]
Running post-transaction scripts ......................................................................................................................................................................................................................................[done]
ich@laptopneu:~/Downloads> 


The instructions are so vague on the zoom site. It says:

*Zoom’s rpm packages are signed with a GPG key. Please run “rpm --import package-signing-key.pub” to import the key in case package management utility asks for a missing public key.

I try to run rpm --import package-signing-key.pub in terminal, and it doesn’t do anything. They don’t specify any more details on when and where and how to enter that command.

See my last comment how to properly import the key. And yes, it is normal that you don’t get a response after successfull import.

user@localhost:~/Downloads> sudo rpm --import package-signing-key-5-12-6.pub
error: package-signing-key-5-12-6.pub: import read failed(2).
user@localhost:~/Downloads> sudo rpm --import package-signing-key.pub
error: package-signing-key.pub: import read failed(2).

Also, no, I have never needed to import keys manually on Arch or Sid. It’s done automatically on those as far as I could tell. I have Zoom on both those platforms and never once needed to do this. I’m fine with doing it, but it’s not working that’s driving me nuts.

You need to change into the directory where the pub key is saved or define the complete path…

sudo rpm --import /var/cache/zypp/pubkeys/package-signing-key-5-12-6.pub

If the key is no longer in the Downloads directory this can’t work as you try to doing it…

2 Likes

Okay it installed now. But where does the key go?

Btw it worked. Thank you so much for helping me. I appreciate you.

You can find them in YaST software ->Configuration-> Repositories->GPG-Keys

1 Like

@Boogieman donot use OPI for installing packages on Tumbleweed, likely to render your system unsupported.

Agreed. There was an extensive discussion on the factory mailing list a couple months ago (I’m away from my PC at the moment, so I can’t search for it), and while opi is in the oss repo, it is not recommended for general use. It includes packages from home: repos, which can be experimental, incomplete, and unsupported.

It also sources third party packages from places that may not be verifiable.

Hi. What’s OPI? Is that what the removed comment was recommending?