Wacom One 12 graphics tablet

English Hardware
1

Dear forum members,

I have recently bought a Wacom One 12 graphics tablet. It is recognized on my Suse Tumbleweed laptop, and I can write on it. But the screen on the tablet does not show anything. Does somebody know how to fix that?

Best regards,

Yorck

2

I’m not an expert on the topic, but I do have a Wacom drawing Tablet (without screen). I recommend you to install the following packages for Wacom support :

  • libwacom - Library to identify wacom tablets
  • xf86-input-wacom - Wacom input driver for the Xorg X server (In case of X11 session)
  • libwacom-data - Library to identify wacom tablets – Data Files
  • kcm_tablet - KDE Config Module for Wacom Tablets (in case you have KDE Desktop Environment). This may come in handy for setting up the screen, in your particular case.

Search for ‘wacom’ in the Yast Software search bar to get the available packages corresponding to Tumbleweed.

3

Thank you very much, Augusto!

The packages that you suggested are all installed. “libwacom” is installed in the form of “libwacom9”. “kcm_tablet” is also installed, although in Version 3.2.0-5.9, which is marked in red in Yast. However, I cannot update it in Yast. I do not know why that is; a potential reason might be that I did not do the update to Plasma 6 on this laptop.

The tablet is working in principle; the only problem is that the screen on the tablet is not showing what it is supposed to show, but rather stays black. The difficulty might lie in the fact that the monitor output does not go to the USB-C port where the tablet is attached.

Best regards,

Yorck

1 Like
4

Can you elaborate on this? Does that mean that this box is not properly upgraded and/or packages locked?

The relevant packages should be wacomtablet-kcm6, libwacom-tools, libwacom9, libwacom-data, xf86-input-wacom

But if you have a not properly upgraded box, this may be the main reason for your problems


Show the output of
zypper lr -d
sudo zypper dup

5

Hi Hui,

Yes, you are right about this. Because I did not upgrade to Plasma 6, I can currently not install “wacomtablet-kcm6”. It says that it requires “qt6qmlimport”, but this is not available. It is similar with “kcm_tablet”: It says that it requires “libQt5Qml.so.5”, but that is not available.

I am not sure that I want to upgrade to Plasma 6, though; I had a ton of problems on my desktop after doing that, which are in fact not yet resolved.

Best regards,

Yorck

6

Plasma 6 works flawlessly on Tumbleweed and the wrinkles are ironed out.

No sense to troubleshoot an inconsistent and outdated box. Maybe others want to spend time on this


7

The output of zypper lr -d would be

| Alias | Name | Enabled | GPG Check | Refresh | Priority | Type | URI | Service

—±-------------------------------------±---------------------------------------±--------±----------±--------±---------±-------±--------------------------------------------------------------------------------±-------
1 | http-ftp.gwdg.de-5c475df8 | Packman Repository | Ja | (r ) Ja | Ja | 99 | rpm-md | Index of /pub/linux/packman/suse/openSUSE_Tumbleweed/ |
2 | http-opensuse-guide.org-d0b9c357 | libdvdcss repository | Ja | (r ) Ja | Ja | 99 | rpm-md | http://opensuse-guide.org/repo/openSUSE_Tumbleweed/ |
4 | https-download.opensuse.org-09b195a8 | home:assmannst | Ja | (r ) Ja | Ja | 99 | rpm-md | https://download.opensuse.org/repositories/home:/assmannst/openSUSE_Tumbleweed/ |
5 | https-download.opensuse.org-17d973ce | system:snappy | Ja | (r ) Ja | Ja | 99 | rpm-md | https://download.opensuse.org/repositories/system:/snappy/openSUSE_Tumbleweed/ |
6 | https-download.opensuse.org-82fee0b3 | openSUSE:Tumbleweed | Ja | (r ) Ja | Ja | 99 | rpm-md | https://download.opensuse.org/repositories/openSUSE:/Tumbleweed/standard/ |
3 | https-download.opensuse.org-088f113e | home:plater | Ja | (r ) Ja | Ja | 99 | rpm-md | https://download.opensuse.org/repositories/home:/plater/Factory/ |
7 | https-download.opensuse.org-b6e0ab9c | openSUSE:Tumbleweed | Ja | (r ) Ja | Ja | 99 | rpm-md | https://download.opensuse.org/tumbleweed/repo/oss/ |
8 | openSUSE-20231006-0 | openSUSE-20231006-0 | Nein | ---- | ---- | 99 | rpm-md | hd:/?device=/dev/disk/by-id/usb-_USB_DISK_2.0_071C144E838B1E58-0:0-part2 |
9 | repo-debug | openSUSE-Tumbleweed-Debug | Nein | ---- | ---- | 99 | N/A | http://download.opensuse.org/debug/tumbleweed/repo/oss/ |
10 | repo-non-oss | openSUSE-Tumbleweed-Non-Oss | Ja | (r ) Ja | Ja | 99 | rpm-md | http://download.opensuse.org/tumbleweed/repo/non-oss/ |
11 | repo-openh264 | Open H.264 Codec (openSUSE Tumbleweed) | Ja | (r ) Ja | Ja | 99 | rpm-md | Index of /openh264/openSUSE_Tumbleweed |
12 | repo-oss | openSUSE-Tumbleweed-Oss | Ja | (r ) Ja | Ja | 99 | rpm-md | http://download.opensuse.org/tumbleweed/repo/oss/ |
13 | repo-source | openSUSE-Tumbleweed-Source | Nein | ---- | ---- | 99 | N/A | http://download.opensuse.org/source/tumbleweed/repo/oss/ |
14 | repo-update | openSUSE-Tumbleweed-Update | Ja | (r ) Ja | Ja | 99 | rpm-md | http://download.opensuse.org/update/tumbleweed/ |
15 | skype-stable | skype (stable) | Ja | (r ) Ja | Ja | 99 | rpm-md | https://repo.skype.com/rpm/stable/ |

8

Often upgrade issues are caused by arbitrary and untested home and devel repos. The home repo 3 seems the main reason for your issue when trying to upgrade your box to Plasma 6.

You shouldn’t use home repos 3 and 4 unless you have experience how to troubleshoot issues caused by untested home repos. So remove repo 3 and 4.

Repo 6 and 7 can be removed as they are already available under repo 12.

Repo 8 can be removed as this is your original USB stick from installation which is already disabled.

If you are using Snapshots and btrfs, simply remove the repos and perform an upgrade. If it fails roll back to another snapshot.

But honestly, it is a waste of time to try to fix the Wacom issue when nobody knows (including you) in which inconsistent and outdated state this box is.

9

Thank you, Hui!

I was considering anyway to reinstall everything completely and to go from Tumbleweed to Leap 15.6, which is still on Plasma 5, if I understand correctly. Do you think that I would be able to install “wacomtablet-kcm6” there, and that this would make the decisive difference?

Best regards,

Yorck

10

Could this be a hardware issue? Is this with DisplayPort over usb-c? Maybe you need the 3-in-1 thing.

wacomtablet-kcm6 provides GUI configuration with X11. That means you don’t have to use text-based tools like xsetwacom. But it’s not the driver itself. Similarly for Wayland, kcm_tablet exists. It’s part of the plasma6-desktop package. So do you use X11 or Wayland?

Any indication of a problem in KDE System Settings > Tablet, also is there something about the display part of the device under Display and Monitors?

11

Hi Fill,

That might very well be the case. Wacom supplied a USB-C cable, but I did not know so far that my USB-C port needs to be special in order for this to work. I have an ASUS Vivobook K3704VA. So far, I was not able to determine whether it supports
Displayport over USB-C, of which I heard for the first time.

Concerning your other questions, I am using X11, and in the tablet section of the KDE system settings, as well as under the display and monitors section, I was not able to find anything concerning the display of the Wacom tablet. The controls of the tablet appear to work, though, and the tablet is recognized.

Best regards,

Yorck

12

Yes, if the manufacturer doesn’t advertise support for USB-C video, it’s a pretty safe bet that the laptop doesn’t have it. However even when supported, it’s might be necessary to enable it in the BIOS first, which basically amounts to telling the machine to route the video signal to the USB-C connector. So you may want to have a rummage through the bios to see if there’s a setting related to external monitors where you can select USB-C. This may also be called DisplayPort Alt Mode or DPALT.

Anyway, once you have the 3-in-1 cable ( :wink: ), you’ll find that you now have pen input and an external monitor, namely the display part of the pen display, that works. But the pen input most likely won’t make any sense with respect to the cursor position shown on the pen display. That’s when you’ll need to do a little configuring, which is why you want the wacomtablet kcm configuration UI. @hui explained how you can pare down your repos so that you can update plasma and install it. If for some reason that can’t be done, it is possible to configure the pen display without it, using xsetwacom.

Try opening a terminal emulator like konsole, and typing in

xsetwacom --list parameters

(Press enter.) It will list all the things that can be configured. The MapToOutput parameter is very important for basic functionality.

For details and other approaches you could consult https://wiki.archlinux.org/title/Graphics_tablet#Mapping_the_tablet_to_a_monitor

Finally I must confess that my name is not, truthfully speaking, R. E. Fill, although I’m generally a fan of the idea.