User Account Vanishes at the End of Installation!

Greets,

I’m pulling my hair trying to get 12.1 to install, but once the installation completes and the system reboots:

  • I am prompted to login and the system doesn’t recognize the user account I had just created during install.
  • the pull-down menu at the login screen (where it says “switch user”) has only a weird entry that says “unused”, or something.
  • the system accepts only “root” login with the password I input during install, although the user “root” is not listed (as I said above).

What’s really depressing is that:

  • it happens exactly the same on both my machines (Acer One lappy and a diy desktop on a Gigabyte mobo with H67 chipset).
  • changing the installation media doesn’t help; tried KDE 64bit liveCD, KDE 64bit DVD and KDE 32bit DVD with identical results. And yes, the discs have been thoroughly checked for errors.
  • it doesn’t seem to matter whether I set the same or different passwords for user and root (during install); tried both with same result.
  • checking “autologin” or not during setup makes no difference, it still prompts me to login upon reboot as described above.
  • once logged as root I could find the /home/username folder, but adding the user with the same name/password I had input during install led to system boot failure with legible but to me unintelligible errors on a black screen.

Additional notes:
- my partition setup (on both machines) is pretty straightforward: Win7/NTFS > Swap > Suse/Ext3 > MyDisk/NTFS .
- all clean installs, no upgrades; partitions were wiped and reformatted between attempts.
- no errors or any other trouble encountered during setup; everything seems to go smoothly.
- no problems at all with the boot loader (it did exactly what I told it to).
- both 32bit and 64bit KDE liveCDs work very well on both machines, with network and all.

After 6-7 failed installs yesterday, I’m really at a loss here. Beginning to wonder if a fresh install of 12.1 KDE is even possible… Been waiting over a month for OpenSUSE and I’d really like to stay with it (for many reasons) if I could get it to install properly.

Your help will be greatly appreciated.
:slight_smile:

On 2011-11-19 00:36, Jonesks wrote:
> Additional notes:
> - my partition setup (on both machines) is pretty straightforward:
> Win7/NTFS > Swap > Suse/Ext3 > MyDisk/NTFS .

I don’t understand this part.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

I was just saying my system hard disk has 4 partitions:

  • sda1: NTFS with Windows 7 on it
  • sda2: Linux Swap
  • sda3: NTFS with personal directories and files on it
  • sda4: Ext3 that I used for the OpenSUSE installs I tried

Cheerio

This part is solvable. Reboot. At the first Suse menu select the “failsafe” boot option, and add a “3” to the options line lower down the screen. Make sure that a space preceeds it. Start the boot. It will boot to level 3, a non graphic screen. Log in as “root” and enter root’s password. At the red prompt type “yast2” and enter. This is the CLI version of yast. Navigate to user and group management using the tab key and the enter key, and add your user name and password. Tab to “OK” or next until you quit. Reboot normally and your user will be able to log in.I had the very same problem. Twice.Good luck.

This part is solvable. Reboot. At the first Suse menu select the “failsafe” boot option, and add a “3” to the options line lower down the screen. Make sure that a space preceeds it. Start the boot. It will boot to level 3, a non graphic screen. Log in as “root” and enter root’s password. At the red prompt type “yast2” and enter. This is the CLI version of yast. Navigate to user and group management using the tab key and the enter key, and add your user name and password. Tab to “OK” or “next” until you quit. Reboot normally and your user will be able to log in. I had the very same problem. Twice. Good luck.

On 2011-11-19 01:36, Jonesks wrote:
> I was just saying my system hard disk has 4 partitions:
> - sda1: NTFS with Windows 7 on it
> - sda2: Linux Swap
> - sda3: NTFS with personal directories and files on it
> - sda4: Ext3 that I used for the OpenSUSE installs I tried

All right. I suppose you are not using a separate partition for /home,
using the same sda4 as for “/”.

Just a very wild guess: you are not sharing sda3 for /home? That will not work.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

On 2011-11-19 01:56, ionmich wrote:
> I had the very same problem. Twice. Good luck.
>

Then you should both report in Bugzilla.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

No, no separate partitions, everything on the root partition on sda4. And sda3 is not shared, just mounted under its own name in /home/user. Nothing fancy. Had this setup in all the distros I tried the past couple of months (including OpenSUSE 12.1 RC1) and never had a problem.

I’ll try ionmich’s solution and report back in a couple of hours.

Thanks!

Thank you much for replying! I’ll give it a try and report back in a few hours (must install again, as the last installation I have already broken by trying to add my user name and password in graphical yast2).

Soon

Worked as advertised!

Didn’t even have to reinstall in the end, just removed the username I’d added from graphical yast (yes, it was there) and then added it again. Set it up to login automatically, reboot and… I’m writing this from my Suse box.

Cheers a bunch mate!!!

On 2011-11-19 05:26, Jonesks wrote:

> Worked as advertised!
>
> Didn’t even have to reinstall in the end, just removed the username I’d
> added from graphical yast (yes, it was there) and then added it again.
> Set it up to login automatically, reboot and… I’m writing this from my
> Suse box.

Then don’t forget to report in Bugzilla.


Cheers / Saludos,

Carlos E. R.
(from 11.4 x86_64 “Celadon” at Telcontar)

No, no separate partitions, everything on the root partition on sda4.
And sda3 is not shared, just mounted under its own name in /home/user.

if i put the above and info from your earlier together:

my system hard disk has 4 partitions:

  • sda1: NTFS with Windows 7 on it
  • sda2: Linux Swap
  • sda3: NTFS with personal directories and files on it
  • sda4: Ext3 that I used for the OpenSUSE installs I tried

it sure looks like you are trying to put your openSUSE /home on an NTFS
partition which will NOT work…can’t be done…you can’t put a user’s
home on NTFS…but, you can put root’s home on the Ext3 on sda4…which
is exactly why you can have a root but can’t have any other user…

try again…it might be helpful for you to review the info here:
http://forums.opensuse.org/english/get-technical-help-here/how-faq-forums/advanced-how-faq-read-only/451831-install-opensuse-alongside-win7-vista-guide.html

true, the install script should have noted you were trying to do the
impossible and instead of failing silently to make a usable user home,
it should have throw up a big, blinking error…as it is unlikely you
are the only one who might make this mistake, please log a bug,
http://tinyurl.com/nzhq7j


DD http://gplus.to/DenverD
http://tinyurl.com/DD-Caveat
openSUSE®, the “German Automobiles” of operating systems

Thank you all for posting. Been away a couple of days.

Actually, as I indicated above, ionmich got my problem solved nicely. :slight_smile:

Not at all. The entire linux directory tree (including /home/…) is on sda4, which is ext3. That’s what I meant by “everything on the root partition”.

The NTFS partition sda3 is mounted under something like /home/username/diskname and it contains personal files, no system files whatsoever.

Don’t see a problem here.

On 11/19/2011 01:56 AM, ionmich wrote:
> I had the very same problem. Twice.

i hope you and Jonesks take the time to compare how you installed, or in
what other ways the hardware or software matched up to cause this VERY
strange problem…

AND, i hope both of you will log a bug…something is very wrong! i
don’t know what it is, but it needs to be found and fixed…

that is, the originally set up user shouldn’t “vainsh”.

please do your part! here: http://tinyurl.com/nzhq7j

well…wait, if both of you logged into the GUI as root, then i know
what the problem was…


DD http://tinyurl.com/DD-Caveat

I am commenting on only that part.

It looks as if you had not completed the install at that point.

The system reboots during the install. But install is not yet complete. After that reboot, it completes the install. And that is where it creates the user accounts.

Sorry, I wasn’t clear enough here. I meant after everything installation completes (including the first reboot which is part of the setup process). Strangely enough that one works fine, no login prompt (as per my option to login automatically) and everything else seems to work without fail. Once all this is done and upon next reboot I am presented with the login screen (although it should login automatically) and my account is gone.

Done: https://bugzilla.novell.com/show_bug.cgi?id=733215

Not sure how you mean that. There’s no login required during setup and configuration.

Of course not.

And in fact it didn’t:

So, obviously the initially created user account hadn’t gone!

Possible cause (?):

I’m not an expert here, but thinking logically, couldn’t a simple reason like a different keyboard layout during the initial installation
and the later login be the reason?

The ‘z’ and ‘y’ keys for instance are exchanged for US english and other keyboard layouts.

Or could there have been invisible keys in the initial user name used by Jonesks?

How else explain as a whole

Cheers to all

OK, prehaps too simple because that couldn’t explain

and

Or could it?

What happens if somebody uses some special non-english chars in the user name?

Quite strange.