USB Error preventing shutdown

English Hardware
1

After newly installing tumbleweed, I’m unable to shutdown my machine either using the shutdown command or through GNOME. It will just stay at the tumbleweed logo forever. When I change to tty1, these errors appear in the terminal:

usb usb3-port3: Cannot enable. Maybe the USB cable is bad?
usb usb3-port3: cannot disable (err = -32)
…
[drm:drm_atomic_helper_commit_cleanup_done [drm_kms_helper]] <<ERROR>> [CRTC:26:pipe A] flip_done timed out

The lines about the usb port repeat a couple times, then the second error appears, and it will keep looping and not shutdown.

Let me know if this is the wrong place to put this question

2

DO you have a USB drive connected or mounted or running from??

3

I would extend the question to: do you have any USB device connected (and what if you remove it).

Not all USB devices are mass-storage (as I assume you mean with “drive”).

4

My apologies for not clarifying. I have no USB devices plugged in to the laptop.

One theory I have is there is one USB port that was damaged and doesn’t work properly. Maybe it’s causing the error, even if there’s nothing plugged in.

5

If it is not a laptop, simply open up the machine and disconnect the damaged port.

6

It is a laptop, so this isn’t possible.

7

Well, it is possible, just one heck of a lot more complicated and inconvenient.:wink:

And some laptops are more of a PIA than others for doing so, while other manufacturers manage to make it almost painless, according to the designers.

8

Anyways, Is there a way to disable the check from happening so it doesn’t error?

9

I seem to have fixed the error and got it to shutdown by disabling USB 3.0 in the UEFI BIOS. It’s not optimal but at least it works.

10

Okay, at least it seems to be a work-around. Good luck.