upgrade problems - cannot mount root partition

I downloaded Leap15, did an sha256 check, burned a DVD and verified the burned image. Then with the DVD in the computer rebooted. Right at the beginning after inspecting the disk I get the window titled “Partition or System to upgrade” and it shows the root partition. After clicking the “Next” button I get the message “mounting partition”. After a while I get the following error message:
Internal Error. Please report a bug report with logs. Run save-y2logs to get complete logs.
Details: Operation not permittet @ rb_sysopen - /mount/etc/resolv.conf
Caller: /mounts/mp_0001/user/lib64/ruby/2.5.0/fileutils.rb: 1292: in `initialize’
Start the Ruby debugger now to debug the issue? (Experts only)

Now I know nothing about Ruby, I have no programming knowledge and I don’t want to end up with an unusable system (like kummerhan in his post today with a similar message to a different problem - my computer doesn’t have efi). I don’t understand what is has to do with the file /etc/resolv.conf - it only contains the dns servers. Further the part “Run save-y2logs to get complete logs.” - how can you run anything there - you can click to run the debugger, cancel or abort. Maybe some of the more knowledgeable guys here in this forum can help.

I’ve run into that situation. Not your exact situation, but the situation where the installer asks you to file a bug report.

Here’s what I normally do:

Step 1: Use CTRL-ALT-F2 . That should get you a root command line.

Step 2: Mount somewhere that you can save the data. I can usually find a partition with space. Or I can insert a USB with some space and mount that.
To mount, I might do something like:

mkdir /mymount
mount /dev/sdXY  /mymount  ### where XY is replaced by the proper info for that disk/partition

Step 2: Find the logs and write to the mounted partition

cd /var/log
tar zxcf /mymount/yastlogs.tgz Yast2
ls -l /mymount/yastlogs.tgz ### just a check to make sure they are there.

You can change the name "yastlogs" to whatever you like.  This will be a compress tar archive.

Step 3: Unmount the partition

umount /mymount

Step 4:  Exit the root command line
use CTRL-ALT-F7 to get back to the installer screen

Step 5:  Abort the install.

NOTE:  Sometimes, for step 4, I will use

shutdown -h now

for a quicker exit.

Final step: open a bug report, and upload that compressed tar archive as an attachment to your report.

That's it.

Just an added comment.

I also have no idea what this has to do with “/etc/resolv.conf”. Perhaps that’s just a wild message after something went badly wrong.

The Yast developer team are usually pretty good at examining the logs (may take a few days).

Big oops there.

The command for getting the logs should be

tar zcf  /mymount/yastlogs.tgz  YaST2

I had “zxcf” where it should be “zcf”. And I had the capitalization wrong for YaST2

Sorry about that.

Thank you for your replies, nrickert, but I am no step further. I can save the logfiles with the save_y2logs command - they are saved to a tmp file which is probably only in RAM. I mounted my home directory (/dev/sda6) created a folder Yast and copied the logfile across but it is empty:

linux-tl1r:/home/Yast # ls -l y2log-fcKiVX.tar.xz
-rw------- 1 root root 0 Jun  5 16:01 y2log-fcKiVX.tar.xz
linux-tl1r:/home/Yast # tar zcf y2log-fcKiVX.tar.xz
tar: Cowardly refusing to create an empty archive
Try 'tar --help' or 'tar --usage' for more information.
linux-tl1r:/home/Yast #

So what can I do next?

Did you look at the temp file before you copied?

That would probably have been

ls -l y2log-fcKiVX.tar.xz

The idea is to make sure is not of length zero.

And yes, that temp file will be in RAM, or perhaps swapped out to swap (assuming that the installer mounts swap).

Thanks, nrickert now it looks like this:

linux-tl1r:/home/Yast # ls -l
total 104
-rw------- 1 root root 102496 Jun  5 16:44 y2log-Xw2YAy.tar.xz
-rw------- 1 root root      0 Jun  5 16:01 y2log-fcKiVX.tar.xz
linux-tl1r:/home/Yast # tar zcf y2log-Xw2YAy.tar.xz
tar: Cowardly refusing to create an empty archive
Try 'tar --help' or 'tar --usage' for more information.
linux-tl1r:/home/Yast #

Of course I still can send this file - may be the YAST developers can extract it. Do you have a link for the bug report?

Just upload that file “y2log-Xw2YAy.tar.xz” – the non-empty one. The chances are, that has the information needed.

To report a bug, use this link:

openSUSE:Submitting bug reports

If you scroll down that page a little, it gives links for various versions. Click on the one for “OpenSUSE Leap 15.0”. That gives a somewhat guided entry into the bugzilla.

If you are logged into the forum, then you should be automatically logged into the bugzilla (until the forum login expires).

Thanks, nrickert, I tried to submit a bug report, filled everything in included the attachment but when pressing the submit button I only get the Firefox error message:
Secure Connection Failed
The connection to the server was reset while the page was loading.
Will try later with Chromium

That was most likely a temporary problem at the server rather than a problem with your browser.

The bug is listed, https://bugzilla.opensuse.org/show_bug.cgi?id=1096145, but the connection always refuses when I try to add the attachment (save_y2logs file). I just thought I could just change the repos to leap15 and do a zypper dup - this should work or will I have the same problem (it needs to be written to root too)? Zypper up works here - I try to keep my systems always updated.