Unable to register fingerprints

Hello everyone,
Excuse my English made with a translator.
I was wondering if anyone has already encountered this problem. I found some solutions, but they don’t seem to be suitable, because the files don’t exist.
I have an Acer Swift Edge 16 and the fingerprint reader is recognized, in Gnome, I have the option on my account to configure fingerprints.
I systematically have the following message when I try to register a fingerprint: learning the new fingerprint failed
I tried to delete all fingerprints and start
Who has an idea?
Thanks in advance

A bit searching gave: