Unable to boot newly installed Opensuse 15.1 Leap on my Dell Latitude E5550 Laptop. Please Help

Cireyarg95 · June 2, 2019, 10:06pm

Hello, I’m new to Open Suse 15.1 Leap. I just tried to install it on my Dell Latitude E5550 Laptop. However, I’m unable to boot it from the hard disk. Here is the displayed error message:

Execution of command “”/usr/sbin/shim-install", “–config-file=/boot/grub2/grub.cfg”]]" failed.
Exit code: 5
Error output: Installing for x86_64-efi platform.
Installation finished. No error reported.
Could not prepare Boot variable: Input/output error

nrickert · June 2, 2019, 11:01pm

I don’t think I have ever seen that particular error.

How did you install – using the DVD installer or the NET installer?
Was the installer on a CD/DVD or was it on a USB?

I’m mainly asking, because that gives me information on what to advise you for further investigating this problem. You will probably need to go to a rescue boot using the install media.

gogalthorp · June 3, 2019, 1:33am

Maybe a USB stick and iso copied to a partition rather then a device???

Cireyarg95 · June 3, 2019, 2:01am

I installed it using a usb (LIVE) Net installer. Also, if you don’t mind would you walk me through the process? Thank you in advance.

nrickert · June 3, 2019, 2:44am

Yes, I’ll try to do that.

Try booting that NET installer USB. When you get to the boot screen, there should be an option for “Rescue syste”. You may need to scroll down to find it.

Boot to the Rescue system. That should eventually get to a login screen (command line login). You enter “root” for the login. It won’t ask for a password.

Once you have have logged in a root, run:

fdisk -l /dev/sda

and post the output here.

For small amounts of output, maybe pencil and paper works. But it is best to post to a file. For that, I often plugin another USB with a FAT file system. And that might show up as “/dev/sdc”. So I would mount it with:


mkdir /a
mount /dev/sdc1 /a

And then I can create files there. So I could use:


fdisk -l /dev/sda > /a/fdisk.out

and that should put the output in the file “fdisk.out” on your second USB.

Leave that second USB plugged in until you shutdown or reboot the system, so that it is cleanly unmounted.

Unfortunately, systems are not all the same. So maybe the second USB isn’t “/dev/sdc”. I don’t know enough about your system to do more than crude guesses at the moment. So do your best, and report back. And what you report back will help next time.

Actually, when in rescue mode, try:

ls /dev/sd?

then plugin your second USB and repeat the command.

The output from those two commands will be pretty small, so that pencil and paper will work. And post that, as it will give us information about your system for the next round.

Cireyarg95 · June 3, 2019, 3:18am

nrickert:

Yes, I’ll try to do that.

Try booting that NET installer USB. When you get to the boot screen, there should be an option for “Rescue syste”. You may need to scroll down to find it.

Boot to the Rescue system. That should eventually get to a login screen (command line login). You enter “root” for the login. It won’t ask for a password.

Once you have have logged in a root, run:
fdisk -l /dev/sda
and post the output here.

For small amounts of output, maybe pencil and paper works. But it is best to post to a file. For that, I often plugin another USB with a FAT file system. And that might show up as “/dev/sdc”. So I would mount it with:
mkdir /a
mount /dev/sdc1 /a
And then I can create files there. So I could use:
fdisk -l /dev/sda > /a/fdisk.out
and that should put the output in the file “fdisk.out” on your second USB.

Leave that second USB plugged in until you shutdown or reboot the system, so that it is cleanly unmounted.

Unfortunately, systems are not all the same. So maybe the second USB isn’t “/dev/sdc”. I don’t know enough about your system to do more than crude guesses at the moment. So do your best, and report back. And what you report back will help next time.

Actually, when in rescue mode, try:
ls /dev/sd?
then plugin your second USB and repeat the command.

The output from those two commands will be pretty small, so that pencil and paper will work. And post that, as it will give us information about your system for the next round.

I will try it out and report back ASAP!