Tumbleweed 20170406 - Wired network not working, possibly defective hardware?

English Network/Internet
1

Hello,

I recently moved and shipped over some hardware but it took quite a bashing in shipping. I’ve just installed openSUSE Tumbleweed 20170406 on it and I think the onboard ethernet might have gotten damaged. (a few of the nearby USB-ports definitely have)

I can’t get a working network connection while the same ethernet cable does the job on another machine. Currently posting this from a USB-wifi stick to get a working network connection.

ip addr gives me this:

ip addr
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host 
       valid_lft forever preferred_lft forever
2: wlp0s18f2u5: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
    link/ether 74:ea:3a:94:53:18 brd ff:ff:ff:ff:ff:ff
    inet 192.168.1.204/24 brd 192.168.1.255 scope global dynamic wlp0s18f2u5
       valid_lft 43109sec preferred_lft 43109sec
    inet6 fdf7:14b:72be::101/128 scope global 
       valid_lft forever preferred_lft forever
    inet6 fdf7:14b:72be:0:691d:54b2:e244:1303/64 scope global temporary dynamic 
       valid_lft 7111sec preferred_lft 1711sec
    inet6 fdf7:14b:72be:0:dac4:e926:7960:46a8/64 scope global mngtmpaddr noprefixroute dynamic 
       valid_lft 7111sec preferred_lft 1711sec
    inet6 fe80::6000:7196:7c3:b6cd/64 scope link 
       valid_lft forever preferred_lft forever

The lots of 0’s for the MAC Address might indicate some kind of hardware problem?

2

There is no wired ethernet device node listed in the output you posted. (The loopback interface output is as expected.)

Let’s see what is returned by the following utility…

/usr/sbin/hwinfo --netcard
3

I don’t think it mentions the wired connection at all, all the output seems related to the wifi usb-card?

37: USB 00.0: 0282 WLAN controller                                                                                                                                                                                                                                             
  [Created at usb.122]                                                                                                                                                                                                                                                         
  Unique ID: wkjR.TJUxypVwyF5                                                                                                                                                                                                                                                  
  Parent ID: k4bc.YdoZZg0c8i6                                                                                                                                                                                                                                                  
  SysFS ID: /devices/pci0000:00/0000:00:12.2/usb1/1-5/1-5:1.0                                                                                                                                                                                                                  
  SysFS BusID: 1-5:1.0                                                                                                                                                                                                                                                         
  Hardware Class: network                                                                                                                                                                                                                                                      
  Model: "Qualcomm Atheros TP-Link TL-WN821N v3 / TL-WN822N v2 802.11n [Atheros AR7010+AR9287]"                                                                                                                                                                                
  Hotplug: USB                                                                                                                                                                                                                                                                 
  Vendor: usb 0x0cf3 "Qualcomm Atheros Communications"                                                                                                                                                                                                                         
  Device: usb 0x7015 "TP-Link TL-WN821N v3 / TL-WN822N v2 802.11n [Atheros AR7010+AR9287]"                                                                                                                                                                                     
  Revision: "2.02"                                                                                                                                                                                                                                                             
  Serial ID: "12345"                                                                                                                                                                                                                                                           
  Driver: "ath9k_htc"                                                                                                                                                                                                                                                          
  Driver Modules: "ath9k_htc"                                                                                                                                                                                                                                                  
  Device File: wlp0s18f2u5                                                                                                                                                                                                                                                     
  Features: WLAN                                                                                                                                                                                                                                                               
  Speed: 480 Mbps                                                                                                                                                                                                                                                              
  HW Address: 74:ea:3a:94:53:18                                                                                                                                                                                                                                                
  Permanent HW Address: 74:ea:3a:94:53:18                                                                                                                                                                                                                                      
  Link detected: yes                                                                                                                                                                                                                                                           
  WLAN channels: 1 2 3 4 5 6 7 8 9 10 11                                                                                                                                                                                                                                       
  WLAN frequencies: 2.412 2.417 2.422 2.427 2.432 2.437 2.442 2.447 2.452 2.457 2.462                                                                                                                                                                                          
  WLAN encryption modes: WEP40 WEP104 TKIP CCMP                                                                                                                                                                                                                                
  WLAN authentication modes: open sharedkey wpa-psk wpa-eap                                                                                                                                                                                                                    
  Module Alias: "usb:v0CF3p7015d0202dcFFdscFFdpFFicFFisc00ip00in00"                                                                                                                                                                                                            
  Driver Info #0:                                                                                                                                                                                                                                                              
    Driver Status: ath9k_htc is active                                                                                                                                                                                                                                         
    Driver Activation Cmd: "modprobe ath9k_htc"                                                                                                                                                                                                                                
  Config Status: cfg=no, avail=yes, need=no, active=unknown                                                                                                                                                                                                                    
  Attached to: #33 (Hub)
4

Yes, no sign of an ethernet device present. So, it could be damaged or disabled (BIOS) perhaps. You could take a more generic look with ‘/sbin/lspci -nn’ I guess.

5

No network card to be found there either unless I’m overlooking it.

00:00.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] RS780 Host Bridge [1022:9600]
00:01.0 PCI bridge [0604]: ASRock Incorporation Device [1849:9602]
00:11.0 SATA controller [0106]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 SATA Controller [IDE mode] [1002:4390]
00:12.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller [1002:4397]
00:12.1 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0 USB OHCI1 Controller [1002:4398]
00:12.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller [1002:4396]
00:13.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI0 Controller [1002:4397]
00:13.1 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0 USB OHCI1 Controller [1002:4398]
00:13.2 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB EHCI Controller [1002:4396]
00:14.0 SMBus [0c05]: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 SMBus Controller [1002:4385] (rev 3c)
00:14.1 IDE interface [0101]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 IDE Controller [1002:439c]
00:14.2 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA) [1002:4383]
00:14.3 ISA bridge [0601]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 LPC host controller [1002:439d]
00:14.4 PCI bridge [0604]: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 PCI to PCI Bridge [1002:4384]
00:14.5 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 USB OHCI2 Controller [1002:4399]
00:18.0 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration [1022:1100]
00:18.1 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] Address Map [1022:1101]
00:18.2 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] DRAM Controller [1022:1102]
00:18.3 Host bridge [0600]: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] Miscellaneous Control [1022:1103]
01:05.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] RS780 [Radeon HD 3200] [1002:9610]

I think it died along with a few of the neighbouring USB-ports although it still lights up on the back of the motherboard.

6

Yep, it does seem that way (and consistent with mention of damage in transit).