TravelMate B115M freezes on many Linux distributions and Tumbleweed, doesn't freeze on Leap 42.1

couchpolster · May 2, 2016, 7:57pm

Hi, I own a Acer TravelMate B115-M-41RQ which is equipped with a Pentium N3540. I’ve had many hardware issues with this device. When I first got it, it would randomly freeze at any time when running Fedora or Ubuntu-based distributions and when I attempted to perform a standard shutdown, the OS would stop running but didn’t turn off parts of the device like LED light. When trying openSUSE for the first time in spring 2015, I discovered that Tumbleweed was the only distribution capable of running my laptop flawlessly. This fact actually turned me into a full-time openSUSE user, which I still am. At some point in late 2015 the freezing started hunting me again.

Something in the hardware or software stack freezes. It just keeps displaying what was last on the screen, but I can’t manipulate anything. No reaction to keyboard, mouse or touchpad interaction. Pressing Ctrl-Alt-F{1-7} doesn’t do anything. I can only press the power button until the device is turned off and boot it up again. I never found a way to trigger this behavior on purpose.

openSUSE Leap 42.1 doesn’t have this problem. Please guide me to fix this issue in Tumbleweed.

tsu2 · June 6, 2016, 6:30pm

You can try to see if there is anything in the system logs, the following is an example that takes a long time to output because the entire previous session has to be extracted before the last lines can be filtered and displayed

journalctl --boot -l | tail -n 100

If you know the exact or very close approximate time of your freeze, you can more quickly query logs, for example since an hour ago

journalctl --since "1 hour ago"

You can find more ways to return system log entries between times in various journalctl blogs and MAN pages

TSU

couchpolster · July 7, 2016, 7:11pm

Yo I finally managed to get some samples of the system log after a freeze.


Jul 06 18:12:08 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 Jul 06 18:12:10 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:12:52 linux-2m93.suse audit[10240]: SECCOMP auid=1001 uid=1001 gid=100 ses=2 pid=10240 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7f0604326724 code=0x50000
Jul 06 18:12:52 linux-2m93.suse audit[10241]: SECCOMP auid=1001 uid=1001 gid=100 ses=2 pid=10241 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7f0604326724 code=0x50000
Jul 06 18:13:04 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=106 TC=0 HOPLIMIT=255 FLOWLBL=807742 PROTO=UDP SPT=5353 DPT=5353 LEN=66 
Jul 06 18:13:07 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:13:08 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
-- Reboot --


Jul 06 18:12:08 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:12:10 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:12:52 linux-2m93.suse audit[10240]: SECCOMP auid=1001 uid=1001 gid=100 ses=2 pid=10240 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7f0604326724 code=0x50000
Jul 06 18:12:52 linux-2m93.suse audit[10241]: SECCOMP auid=1001 uid=1001 gid=100 ses=2 pid=10241 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7f0604326724 code=0x50000
Jul 06 18:13:04 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=106 TC=0 HOPLIMIT=255 FLOWLBL=807742 PROTO=UDP SPT=5353 DPT=5353 LEN=66 
Jul 06 18:13:07 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:13:08 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=fe80:0000:0000:0000:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=1 FLOWLBL=630787 PROTO=UDP SPT=5353 DPT=5353 LEN=48


Jul 06 18:47:52 linux-2m93.suse audit[5992]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=5992 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000Jul 06 18:48:00 linux-2m93.suse org.gnome.ControlCenter.SearchProvider[1767]: ** (process:6013): WARNING **: Ignoring broken panel ca.desrt.dconf-editor (missing desktop file)
Jul 06 18:48:01 linux-2m93.suse org.gnome.ControlCenter.SearchProvider[1767]: ** (process:6013): WARNING **: Ignoring broken panel gpk-prefs (missing desktop file)
Jul 06 18:48:01 linux-2m93.suse org.gnome.ControlCenter.SearchProvider[1767]: ** (process:6013): WARNING **: Ignoring broken panel tracker-preferences (missing desktop file)
Jul 06 18:48:01 linux-2m93.suse org.gnome.ControlCenter.SearchProvider[1767]: ** (process:6013): WARNING **: Ignoring broken panel itweb-settings (missing desktop file)
Jul 06 18:48:01 linux-2m93.suse org.gnome.ControlCenter.SearchProvider[1767]: ** (process:6013): WARNING **: Ignoring broken panel gnome-tweak-tool (missing desktop file)
Jul 06 18:48:01 linux-2m93.suse org.gnome.ControlCenter.SearchProvider[1767]: ** (process:6013): WARNING **: Ignoring broken panel YaST (missing desktop file)
Jul 06 18:48:01 linux-2m93.suse org.gnome.Shell.desktop[1813]: Gjs-Message: JS LOG: Wrong number of result metas returned by search provider epiphany.desktop: expected 3 but got 1
Jul 06 18:48:01 linux-2m93.suse org.gnome.Nautilus[1767]: Initializing nautilus-dropbox 2.10.0
Jul 06 18:48:02 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=255 FLOWLBL=904430 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:48:03 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=255 FLOWLBL=904430 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:48:04 linux-2m93.suse org.gnome.Contacts.SearchProvider[1767]: (gnome-contacts-search-provider:6001): Gtk-CRITICAL **: gtk_list_store_insert_before: assertion 'iter_is_valid (sibling, list_store)' failed
Jul 06 18:48:04 linux-2m93.suse org.gnome.Contacts.SearchProvider[1767]: (gnome-contacts-search-provider:6001): Gtk-CRITICAL **: gtk_list_store_set_valist: assertion 'iter_is_valid (iter, list_store)' failed
Jul 06 18:48:04 linux-2m93.suse org.gnome.Contacts.SearchProvider[1767]: (gnome-contacts-search-provider:6001): Gtk-CRITICAL **: gtk_list_store_insert_before: assertion 'iter_is_valid (sibling, list_store)' failed
Jul 06 18:48:04 linux-2m93.suse org.gnome.Contacts.SearchProvider[1767]: (gnome-contacts-search-provider:6001): Gtk-CRITICAL **: gtk_list_store_set_valist: assertion 'iter_is_valid (iter, list_store)' failed
Jul 06 18:48:05 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=255 FLOWLBL=904430 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:48:06 linux-2m93.suse systemd-coredump[5989]: Process 5962 (WebKitPluginPro) of user 1001 dumped core.
Jul 06 18:48:08 linux-2m93.suse dbus[911]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service'
Jul 06 18:48:08 linux-2m93.suse systemd[1]: Starting Hostname Service...
Jul 06 18:48:08 linux-2m93.suse audit: NETFILTER_CFG table=filter family=10 entries=0
Jul 06 18:48:08 linux-2m93.suse audit: NETFILTER_CFG table=mangle family=10 entries=0
Jul 06 18:48:08 linux-2m93.suse audit: NETFILTER_CFG table=filter family=2 entries=0
Jul 06 18:48:08 linux-2m93.suse audit: NETFILTER_CFG table=raw family=2 entries=0
Jul 06 18:48:08 linux-2m93.suse audit: NETFILTER_CFG table=raw family=10 entries=0
Jul 06 18:48:08 linux-2m93.suse audit[6214]: SYSCALL arch=c000003e syscall=272 success=yes exit=0 a0=40000000 a1=7ffe3441d7b0 a2=fffffffffffffff5 a3=22 items=0 ppid=1 pid=6214 auid=4294967295 uid=0 gid=0 euid=0 suid=0 fsuid=0 egid=0 sgid=0 fsgid=0 tty=(none) ses=4294967295 comm="(ostnamed)" exe="/usr/lib/systemd/systemd" key=(null)
Jul 06 18:48:08 linux-2m93.suse audit: PROCTITLE proctitle="(ostnamed)"
Jul 06 18:48:08 linux-2m93.suse dbus[911]: [system] Successfully activated service 'org.freedesktop.hostname1'
Jul 06 18:48:08 linux-2m93.suse systemd[1]: Started Hostname Service.
Jul 06 18:48:09 linux-2m93.suse audit[6257]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=6257 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000
Jul 06 18:48:17 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=88 TC=0 HOPLIMIT=255 FLOWLBL=904430 PROTO=UDP SPT=5353 DPT=5353 LEN=48 
Jul 06 18:48:19 linux-2m93.suse audit[6267]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=6267 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000
Jul 06 18:48:19 linux-2m93.suse audit[6265]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=6265 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000
Jul 06 18:48:19 linux-2m93.suse audit[6266]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=6266 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000
Jul 06 18:48:19 linux-2m93.suse audit[6264]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=6264 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000
Jul 06 18:48:25 linux-2m93.suse audit[6270]: SECCOMP auid=1001 uid=1001 gid=100 ses=1 pid=6270 comm="chromium" exe="/usr/lib64/chromium/chromium" sig=0 arch=c000003e syscall=273 compat=0 ip=0x7fd8357b3724 code=0x50000
Jul 06 18:48:40 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=155 TC=0 HOPLIMIT=255 FLOWLBL=904430 PROTO=UDP SPT=5353 DPT=5353 LEN=115 
Jul 06 18:48:58 linux-2m93.suse kernel: SFW2-INext-DROP-DEFLT IN=wlan0 OUT= MAC= SRC=2a00:c1a0:c09d:e900:0a3e:8eff:fef1:c675 DST=ff02:0000:0000:0000:0000:0000:0000:00fb LEN=106 TC=0 HOPLIMIT=255 FLOWLBL=904430 PROTO=UDP SPT=5353 DPT=5353 LEN=66

dcurtisfra · July 7, 2016, 8:51pm

Try enabling “SysRq” in the Kernel options (YaST) – “SysRq” is usually “[Alt]+[Prnt]”. From a VT (for example tty1):
[ul]
[li]"[Alt]+[SysRq]+[r]": regain control of the keyboard and mouse. [/li][li]"[Alt]+[SysRq]+[h]": display some help. [/li][li]"[Alt]+[SysRq]+[t]": dump the active tasks to the console. [/li][li]"[Alt]+[SysRq]+[p]": dump the current register contents and flags to the console. [/li][li]"[Alt]+[SysRq]+[m]": dump the memory to the console. [/li][li]"[Alt]+[SysRq]+[s]": force a write of the data in the disk-cache to the disk. [/li][li]"[Alt]+[SysRq]+[e]": send SIGTERM to the kernel – should kill all processes except init. [/li][li]"[Alt]+[SysRq]+[u]": unmount all mounted File Systems. [/li][li]"[Alt]+[SysRq]+[b]": immediate reboot. [/li][li]"[Alt]+[SysRq]+[o]": shut-down and possibly power off. [/li][/ul]
It is unlikely that, you’ll be able to actually login to the system, but you may possibly be able to glean some remaining information about the shutdown state which has not been written to the systemd journal.

Romanator · July 7, 2016, 10:30pm

There is a bug problem with Chromium causing freezing.
Check the Yast Network and Firewall and check wlan0 card.

Next update should address this problem.