Thunderbird 3beta4 (Opensuse 11.2) sends no email

After upgrading OpenSuse 11.1 to 11.2, we got the TB3beta4 (which seems to be the source of many issues, thank you Novell for pushing this on your users) :frowning:

As a result I can no longer send emails.
I will give a translation of the error message (I get it in Dutch) :

Sending of the message failed.
An error occured during the sending of the email : unable to authenticate at the SMPTP server <name of smtp server here>.
It does not support authentication (SMTP-AUTH), but you have chosen to use authentication.
Uncheck “username and password” for this server or contact the service provider.

It is obvious that this authentication is needed on the SMTP server, just checked on another PC where this still works. So it is for sure OpenSuse11.2/TB3beta4 which are causing this error.

Any suggestions, fixes , … ?

many thanks.

anyone any ideas?

killerbot wrote:
> After upgrading OpenSuse 11.1 to 11.2, we got the TB3beta4 (which seems
> to be the source of many issues, thank you Novell for pushing this on
> your users) :frowning:

have you tried to roll back to a non-beta version of Thunderbird?

i wonder why you are running a beta anyway…

What software package management repositories do you have enabled? ie
what is the output of:

zypper lr -d

i can only guess you fetched the beta from a community/mozilla repo,
and not from oss or non-oss, read more at:
http://forums.opensuse.org/new-user-how-faq-read-only/424611-new-users-opensuse-pre-install-general-please-read.html#post2058902

where it suggests “initially set up only 4 repositories (repos). Just
4. No others. None! Those 4 are OSS, Non-OSS, Update, and Packman”

–
palladium

I didn’t choose to use TB3, I choose to upgrade to OpenSuse 11.2 . OpenSuse 11.2 ships with TB3beta4.
I myself would have stick with TB2.

can you delete TB3, install TB2, and be happy?

or, maybe log a bug report first…

–
palladium

The OpenSUSE 12 release notes state that TBird has been upgraded to v3.0beta4 so that’s the version available from the official repos :frowning:

TB 3RC2 is available (but no SUSE RPM atm) from mozilla.org so you can install the tarball.
or remove tb3 and rollback to tb2
rpm -e --nodeps MozillaThunderbird (remove TB 3)
and install v 2 from Index of /repositories/mozilla/openSUSE_11.2/i586
rpm -Uvf http://download.opensuse.org/repositories/mozilla/openSUSE_11.2/i586/MozillaThunderbird-2.0.0.23-6.3.i586.rpm

not sure if this will work 100% but you can do
rpm -ivf http://download.opensuse.org/repositories/mozilla/openSUSE_11.2/i586/MozillaThunderbird-2.0.0.23-6.3.i586.rpm
that should overwrite TB3 with TB2 without the need to uninstall it first.

There is a RC2 release in the beta repo, but they don’t call it RC2 " MozillaThunderbird-3.0.0-9.1.i586.rpm" it took me a second to realize that they aren’t defining it as an RC. They are treating it like a final release as far as the name goes. Here is a link to both the repo and webpin where you can download and install it.

Webpin
In webpin just choose** MozillaThunderbird (3.0.0)**

Mozilla Beta Repo

In the Repo choose MozillaThunderbird-3.0.0-9.1.i586.rpm

I just trued out TB3b4 and it sends and receives mail fine
with pop3/smtp,accounts, free ones any way :slight_smile:
I tested it with:
gmail, netscape (aol) and hotmail (all pop3/smtp)
and it’s all well.

First check your SUSE firewall settings, does disabling the firewall resolve the problem?

Take a look at your addons maybe an old extension is the problem.

Make a new user profile (in TB) does the problem still persist?

IN the meantime I have updated to TB3 (bye bye beta 4).

The problem persists.

There are no extensions installed (I have read in some other places that enigmail might give rise to troubles).

There are a few plug-ins installed :

  • Adobe Reader 9.1
  • NPAPI Plugins Wrapper 1.2.2
  • PackageKit
  • ShockWave Flash 10.0 r32
  • Skype Buttons for Kopete
  • Vlc Multimedia plug-in (1.0.3)

How is this possible that this works so crappy. A very clean PC, upgrade OpenSuse 11.1 to 11.2, and all you get is troubles.

Start rant :
I can try to create a new account, but supose this works, then there will be the migration problem, getting the emails from one account to the other one. That are not solutions, that is amateurism. Sorry to say, I am in favor of OpenSuse and Thunderbird, but this is just horrible.
End rant.

So all further ideas are very welcome …

I switched back to TB 2.0.0.23, and now everything works fine again.
So bye bye TB3, you sucked big time, and a lot of people seem to have those issues. Time to wait another 3 years for the next TB version ,and then hopefully it will work.
Sorry TB, incase it doesn’t work because of OpenSuse 11.2, but whomever the guilty party is, we are left in the dark.
Enigmail was pointed as a possible guilty party, where in my case it is not even installed, then after checking for the xTH time the settings of the account (thanks TB2 for proving they are correct) all that is left is TB3/OpenSUse11.2 NOT working.

And no I love TB too much to try other email clients.

killerbot wrote:
> How is this possible that this works so crappy.
>
> So all further ideas are very welcome …

perhaps living out on the very ragged edge of technology is not for
you…out here you will get these kind of troubles over and over…

maybe you should ask for a refund and use that to purchase a less
bleeding edge system…

like Win7… wait, there are problems there too!
http://finance.yahoo.com/family-home/article/108340/windows-7-complaints-begin

or Ubuntu…WAIT, even problems there
http://www.google.com/url?sa=t&source=web&ct=res&cd=1&ved=0CAsQFjAA&url=http%3A%2F%2Fwww.theregister.co.uk%2F2009%2F11%2F03%2Fkarmic_koala_frustration%2F&ei=LcskS4L3EtLA-QbXx_THBg&usg=AFQjCNGQ-i-UE5vvokrsjXmC2QiJAW_gAA

i guess if you want a problem free system you need to use a paper,
pencil and postal stamp…or, maybe consider the proven stability and
usability of SLED…

btw, you said “It is obvious that this authentication is needed on the
SMTP server” but the fact is that many many SMTP servers do NOT
authenticate and if try to they barf…try turning off authentication…

–
palladium

Thanks, I agree on most.

I sometimes using bleeding edge, but then on some machines I don’t.
On one such machine I did choose to upgrade to OpenSuse 11.2. You can imagine that I won’t check every application in the distribution to see what it’s state, it’s regressions could be.

I do think, that tempering with something like an email client is dangerous, it is a very important application.

So TB 3.0beta4 : my opinion OpenSuse should not have included it. But on the other hand, suppose they only released today, then they would have included the released TB 3.0, which still has the error.

So as with many software, don’t put it out if it just breaks sending emails, some major feature of an email client. I assume we are talking about a TB issue.

With respect to the SMTP server, it needs authentication, but not secure (so no TLS, etc …), something which worked perfectly on TB2, so something that should work also with TB3.

So my personal feeling : happy to evolve with the distribution updates, but app developers please test your applications. Open source or closed source, good software development practices have to be applied to both.

Bugs will always occur, but breaking 50% of the functionality (sending an email <–> receiving an email) should not happen.

So let’s continue to investigate what could be wrong, so that it will get solved, and in the meantime on that machine TB2 is running happily :wink:

Cheers.

are you saying that 100% of the people using TB3 can not send mail via
an authenticating SMTP server?

–
palladium

no no. Some occasions work, other don’t.
But also on mozillazine forum I noticed several people are having this error, and no solutions (yet).