I don’t know that there is an appropriate forum anywhere specific to discussing Bugzilla, so I’m starting a thread here…
Any people who re-visit the Novell bugzilla (http://bugzilla.novell.com) will now find its appearance has changed radically… and like many changes IMO often for the worse… albeit with some new useful features.
For casual bug reporting… Here is my shortlist (because IMO this gets lost in the new interface).
It doesn’t matter if you access the bugzilla from any of the three URLs (novell, and the new opensuse and suse), the backend is the same. So far it also looks like although you <might> find different default selections or content(according to the slide deck) I haven’t seen that yet. But, even if defaults might be different, you should be able to choose what you want and it all goes in the same place.
Remember the old equal menu bars, the top one for submitting bugs and the bottom for testopia? Now they look radically different and IMO the eye is drawn to testopia (which is the wrong place to start!) You need to look upwards to the entries immediately above testopia to find the old choices (hint: You’ll want to probably check on “new” – NOT “new case”)
When you click on “New” the page will irritatingly (IMO) simply re-display the page but with the words “Select the Classification” at the top. IMO very poor flow here. First to navigate this part, you need to understand that nothing anywhere else on the page is called “Classification” – You’ll need to take a leap of faith (or guess) to figure out the next step (because clicking on “new” again won’t get you anywhere).
Click on the green (if that’s your skin) “openSUSE” link
Then when the next page opens, you’ll see links for each version of openSUSE. Note that although old versions of openSUSE are displayed with their version number, openSUSE 13.2 is not… for openSUSE 13.2, click on “openSUSE distribution”
Now the actual bug submit form opens, which actually looks cleaner (but better?) than the old bugzilla. Too bad it’s a convoluted adventure for a first timer to get to the form.
Am still considering if the new form is that much better than the old…
No longer prompts for detailed description how to replicate the bug. I wonder how many people will not include in the description
No longer separate sections for main description and “additional”
Some terminology changes for assignment and bug completion. Maybe not critical to the person who submits.
Hello!
I don’t think that the word are standing or falling with me, -but I cant stop thinking what if… Let me me tell you a story.
-25 Aug 2014 during testing factory snapshot I’m mention in Pre Release/Beta that there is a problem with Grub/grub2 and write bootloader.
-19 Sept 2014 the same, now I started to think.
-21 Sept 2014, Sunday and I was to write a bugreport. Bugzilla is down for “improvments”, when it comes upp again I’m very confused over the new look and functions.
-25 Sept 2014, I had a look on Bugzilla again after have read that it started work again. Tried several searches and got nada. Zero. Null. Never mind I thought.
-11 oct 2014, and comment “And there it is the… Trying factory snapshots, beta1, rc1. (now)27 times on my 12 years old i586. and btrfs on /. I still have problem using dvd, usb and when it comes to time to write bootloader… When I use ext4 on / It work like a charm. If I report it as a bug? No. I feel humiliated by the new functions/interface to bugzilla and try to report.”
-13 oct 2014, comment “I Took me together and by try&error i manage to figer out the workflow to report bugs in bugzilla today.”. bug 900954. Bug 898868 and bug 898870 was about the same thing but died out when no one follow up with additional info(I wonder why?)/duplicate. I dident follow up my own report all the way because others was writing in it and I thought whit more different people who writes about the problem the better. I dont have the mail any longer but it came explaining that a fix/patch was on its way.
-30 oct 2014, noted in bug 841247 (that my bug 900954 is a marked as a duplicate to now on days) that a fix/patch is sent upstream… Unfortunate it was to late to get into the media. If the fix/patch is working? No idea. To test later.
So it took from 13 oct to 30 oct to get a fix/patch from my point of view. 17 Days. What about if I have manage report the bug on Sunday 21 Sept, would it have been a fix avadibale on 8 oct 2014? and would it have been in the installation media for 13.2? Maybe/maybe not.
So what did I learn?
-do not implement/roll out a new bugzilla (with the problems it has) that close to a major release of the dist.
-lazy people like me should try harder whit report bugs.