Teamviewer

darlac · October 14, 2011, 11:06pm

Hi again,
teamviewer was working fine till last night - now it cannot start; re0installed it - nothing fixed;
this is on OS 11.4 -
any ideas?
Dimitris

Edward_Iii · October 15, 2011, 7:30am

Hello darlac,

There’s not enough information in your post for us to help you.
So could you tell us if you use KDE or GNOME? Which version of Teamviewer?
How did you (re)install Teamviewer? Do you get any errors when you try to start Teamviewer?
What have you done before it stopped working, what did you change?

And it can also be useful to post the output of Teamviewer when you run it from terminal.

Best of luck!

user · October 15, 2011, 12:07pm

darlac wrote:
> teamviewer was working fine till last night - now it cannot start;
> re0installed it - nothing fixed;
> this is on OS 11.4 -
> any ideas?

Maybe the TeamViewer cannot find any information on your system(s) anymore
they can sell ? So they just got annoyed and want to use their bandwidth for
other virctims (sorry. “clients”) ?

darlac · October 15, 2011, 4:18pm

hi edward,
i used the latest tw version from the official website; i use the gnome desktop - fresh install of 11.4 and updated; i unistalled teamviewer through yast and re-installed using the official rpm for the 64 system; tw starts, for a split second i can see the program and then stops
i will give.you the output monday when i get back on thos pc
thanks

darlac · October 15, 2011, 5:12pm

hi arkascha,
going this toute is meaningless - why then trust any software? any open source software? at least with tw, which is microsoft product, you knpw who to go after - in these cases free versions are leverage for the corporate version that is not free (which actually my company cobsiders buying now)

martin_helm · October 15, 2011, 5:22pm

darlac wrote:
> at least with tw, which is microsoft product, you knpw
> who to go after -
One small correction:
Teamviewer is not a microsoft product and never was, it is a product from
TeamViewer GmbH (a small german company). It is just as some other software
provided as freeware for personal use.

darlac · October 15, 2011, 9:43pm

Hi Martin,
you are right - thanks; but this doesn’t void whatever I said - I do not mean to advertise TV in any way - but the same problems exist with each software - I use Opera as browser and thunderbird as my email client - how do I know that information is not collected from the parent companies?
You have to use with caution your sensitive data - that with the large volume of web users I believe is the only defense…
anyway,
any ideas on my problem?

martin_helm · October 15, 2011, 10:01pm

darlac wrote:

> but this doesn’t void whatever I said
I did not say that, just that it is not from MS.

About your problem I am not really sure what this can be, I run TV on two
machines (one for work where we use the commercialy licensed TV) and one for
private things (mostly helping sometimes friends who are windows users) as
freeware version (simply means without a license).
So far I did not run into trouble.
I think the output from the command line is essential to get some details as
Edward already suggested.

darlac · October 15, 2011, 10:43pm

thanks Marting,
I will post that on monday when I am in front of that pc -
I have used TV for a long time with no problems, not sure why this is misbehaving

darlac · October 17, 2011, 4:20pm

actually the terminal output is not very helpful - at least to me
here it is:

dimitris@linux-b92a:~> teamviewer
TeamViewer: 6.0.9258
Profile: /home/dimitris (dimitris)
Desktop: gnome
LSB Version: n/a
Distributor ID: SUSE LINUX
Description: openSUSE 11.4 (x86_64)
Release: 11.4
Codename: Celadon

Checking setup…
Launching c:\Program Files\TeamViewer\Version6\TeamViewer.exe…
dimitris@linux-b92a:~>

any ideas?

martin_helm · October 17, 2011, 6:57pm

darlac wrote:

>
> actually the terminal output is not very helpful - at least to me
> here it is:
>
> dimitris@linux-b92a:~> teamviewer
> TeamViewer: 6.0.9258
> Profile: /home/dimitris (dimitris)
> Desktop: gnome
> LSB Version: n/a
> Distributor ID: SUSE LINUX
> Description: openSUSE 11.4 (x86_64)
> Release: 11.4
> Codename: Celadon
>
> Checking setup…
> Launching c:\Program Files\TeamViewer\Version6\TeamViewer.exe…
> dimitris@linux-b92a:~>
>
> any ideas?
>
That is nearly what I see (of course with my home directory instead of yours and kde)
when it starts and works. I would have expected at least some error message.
This is my output (when it works):


TeamViewer: 6.0.9258
Profile: /home/martinh (martinh)
Desktop: kde-plasma
LSB Version:    core-2.0-noarch:core-3.2-noarch:core-4.0-noarch:core-2.0-x86_64:core-3.2-x86_64:
core-4.0-x86_64:desktop-4.0-amd64:desktop-4.0-noarch:graphics-2.0-amd64:graphics-2.0-noarch:
graphics-3.2-amd64:graphics-3.2-noarch:graphics-4.0-amd64:graphics-4.0-noarch
Distributor ID: SUSE LINUX
Description:    openSUSE 11.4 (x86_64)
Release:        11.4
Codename:       Celadon

Checking setup...
Launching c:\Program Files\TeamViewer\Version6\TeamViewer.exe...

Can you check if wine runs with the following command or if it has just not started?


ps -elf | grep wine

It should show at least 2 lines similar to this


0 S martinh   6262  6258  0  80   0 -  3242 wait   18:52 pts/1    00:00:00 /bin/bash /opt/teamviewer/teamviewer/6/bin/wrapper wine c:\Program
Files\TeamViewer\Version6\TeamViewer.exe
1 S martinh   6306     1  0  80   0 -  1273 vfs_wr 18:52 ?        00:00:01 /opt/teamviewer/teamviewer/6/wine/bin/wineserver

darlac · October 18, 2011, 7:25pm

I believe our outputs are similar, the way I presented it was different -

here is a complete output:


dimitris@linux-b92a:~> teamviewer
TeamViewer: 6.0.9258
Profile: /home/dimitris (dimitris)
Desktop: gnome
LSB Version:	n/a
Distributor ID:	SUSE LINUX
Description:	openSUSE 11.4 (x86_64)
Release:	11.4
Codename:	Celadon
 
Checking setup...
Launching c:\Program Files\TeamViewer\Version6\TeamViewer.exe...
dimitris@linux-b92a:~> ps -elf | grep wine
1 S dimitris 24174     1  4  80   0 -  1238 184466 13:23 ?        00:00:00 /opt/teamviewer/teamviewer/6/wine/bin/wineserver
0 S dimitris 24203 24111  0  80   0 -  1948 pipe_w 13:23 pts/1    00:00:00 grep wine
dimitris@linux-b92a:~>

any hints?

martin_helm · October 18, 2011, 8:10pm

darlac wrote:
> 1 S dimitris 24174 1 4 80 0 - 1238 184466 13:23 ?
> 00:00:00 /opt/teamviewer/teamviewer/6/wine/bin/wineserver
> 0 S dimitris 24203 24111 0 80 0 - 1948 pipe_w 13:23 pts/1
> 00:00:00 grep wine dimitris@linux-b92a:~>
The first line shows that the wineserver started, the second is just the
grep command, what is missing here is the line which belongs to the
teamviwer.exe process (running in wine) so it looks a if it stopped directly
after it started without any notice.
What you can do is you can inspect the log files, on my system these can be
found in
~/.teamviewer/6/dosdevices/c:/users/martinh/Anwendungsdaten/TeamViewer/

of course instead of martinh it has your user name in this path and instead
of Anwendungsdaten (german for application data) I expect you to see
something in your language or in english.

I never looked into that content so I am afraid I will not be of much help
with that, but maybe you see something which looks like an error.

darlac · October 19, 2011, 2:20pm

hi Martin,
you were right - there is an error in the log files, suggesting that menu items cannot be created -
I tried uninstalling - and deleting all associated files, teamviewer, removing and re-installing wine but the same problem exist; I even tried the teamviewer.exe (through wine) and the linux portable options - same problems…

martin_helm · October 19, 2011, 3:11pm

darlac wrote:

>
> hi Martin,
> you were right - there is an error in the log files, suggesting that
> menu items cannot be created -
> I tried uninstalling - and deleting all associated files, teamviewer,
> removing and re-installing wine but the same problem exist; I even tried
> the teamviewer.exe (through wine) and the linux portable options - same
> problems…
>
Reinstalling wine will not help since the teamviewer rpm does install its
own wine and does not use the one which you have installed outside of
teamviewer.
Looking at the rpm with “rpm -ql teamviewer6” I can see that it is installed
in /opt/teamviewer and the executable as /usr/bin/teamviewer6
Did you check this places after you uninstalled it that nothing was left
there?
Your settings are stored in ~/.teamviewer, did you also remove that so that
no bad setting can be left there?

Beside that I can only guess that it can be an incompatibility with
something in your desktop environment which stops it from being shown.
What DE and which version are you running, which openSUSE version? Was there
an update to something before it broke?
Run “rpm -qa --last | less” and scroll to the date where it stopped working
to see what happened before.

Otherwise I am running out of ideas, you can open a ticket on the teamviewer
web page even if you are a private user and not a customer, maybe they can
give you an answer.

darlac · November 9, 2011, 2:26pm

I gave up on this for now - I am hoping the new kernel (or the 12.1 version) might fix the problem - I can do most of my work through ssh, and use TV through my phone if needed…

nairobiuser · September 17, 2013, 11:16am

I know its an old thread. But for the purpose of those coming back here to look for help. …

Looks for an rpm of higher version than one currently not working
>> I had issues with teamviewer-8.0.17147-1, I downloaded the most recent and it was telling me that “package teamviewer-8.0.17147-1.i686 is already installed”
Force install the new version to replace old packages
>> rpm --force -ivh teamviewer_linux.rpm

now I have v8.0.20931 running on opensuse 12.2 gnome

Thanks