Suddenly lost cd player (music)

English Multimedia
#1

Good day, everyone.

My wife’s computer suddenly lost the CD/DVD player for music. The computer simply doesn’t seem to see music CDs any longer.

She uses SuSE 11.4, 64 bit.

As best we can tell everything has been updated in YaST.

When we try to play a CD using any player – for example Kaffeine – she gets the following error message:

Cannot find input plugin for MRL “cdda://”.

If she tries using VLC player the error message says:

Your input can’t be opened:
VLC is unable to open the MRL ‘cdda:///dev/sr0’. Check the log for details.

(Don’t know which log we’re supposed to check or where it’s located – sorry.)

If she tries playing a music CD using KsCD it says “no disc.”

So we’re at a loss and don’t know how to proceed to get the music playing again.

Thoughts? Output of something we can send to this forum?

Thx
socref

#2

By the way, I did search the forum and found several others with the same problem (either using CD or DVD player). But I don’t know how to check, for example, that kaffeine is seeing sr0 as the player.

I realize this problem has been discussed before, but in my wife’s case the player was working just fine earlier today and suddenly stopped.

Could it be related to a YaST update she did? Might something have gotten corrupted?

Thx
socref

#3

Consider that CD ROM drives can get dusty and need that dust blown out. Further, CD ROM drives just fail and need to be replaced. You did not indicate how old the CD ROM drive might be? Finally, there a small chance the CD ROM name /dev/cdrom might have been messed. I have a thread on default optical drive naming you might look at here:

Multimedia Optical Drive Naming (ie /dev/dvd & /dev/cdrom) Howto in opneSUSE

Thank You,

#4

Hi, James. Thanks for your reply with the link. I went and read it (including the 2nd entry with the modified instructions).

I do not have cdrom1 or dvd1, etc. Instead, here is my output:

This file was automatically generated by the /lib/udev/write_cd_rules

program, run by the cd-aliases-generator.rules rules file.

You can modify it, as long as you keep each rule on a single

line, and set the $GENERATED variable.

ATAPI_iHAS124_Y (pci-0000:00:11.0-scsi-2:0:0:0)

SUBSYSTEM==“block”, ENV{ID_CDROM}=="?", ENV{ID_PATH}==“pci-0000:00:11.0-scsi-2:0:0:0”, SYMLINK+=“cdrom”, ENV{GENERATED}=“1”
SUBSYSTEM==“block”, ENV{ID_CDROM}=="?", ENV{ID_PATH}==“pci-0000:00:11.0-scsi-2:0:0:0”, SYMLINK+=“cdrw”, ENV{GENERATED}=“1”
SUBSYSTEM==“block”, ENV{ID_CDROM}=="?", ENV{ID_PATH}==“pci-0000:00:11.0-scsi-2:0:0:0”, SYMLINK+=“dvd”, ENV{GENERATED}=“1”
SUBSYSTEM==“block”, ENV{ID_CDROM}=="?", ENV{ID_PATH}==“pci-0000:00:11.0-scsi-2:0:0:0”, SYMLINK+=“dvdrw”, ENV{GENERATED}=“1”

So my output seems (??) to show what you achieved by adding the extra lines.

Or am I missing and need the entries with the “1” after them?

By the way, the drive is less than a year old.

And it does not appear to recognize anything now, even if I put the SuSE 11.4 disk in the drive and restart the computer, the system goes directly to booting off the hard drive and does not bring up the greetings screen and then the screen where you’re asked if you want to install.

Based on the output above can you offer any suggestions?
Thx
socref

#5

So the text in the Optical Drive Naming file seems normal to be. Having a drive that is less than one year old might mean it is still in warranty. You could have a blob of dust in the wrong place, but if its in warranty, I would begin the process to have it replaced, based on what you have said so far. If this was dual boot and it worked OK in Windows, that would be another matter, but when the BIOS does not even boot from it, then the issue is not your Operating System. It sounds like a hardware failure to me. Consider that I have replaced numerous Optical Drives that have went bad over the years. Laptop drives, at least the ones in Dell Laptops have worked very well, but the drives I have purchased on sale for desktops have not fared so well. I have been using LG and Lite-On almost exclusively these days with pretty good luck. Check out the drive warranty and see what your options might be.

Thank You,

#6

James, thanks again.

I’ll check into this and get back to you.

By the way, I hope you were not adversely affected by the Bastrop fires.

socref

#7

James, thanks again.

I’ll check into this and get back to you.

By the way, I hope you were not adversely affected by the Bastrop fires.

socref

Thank you so much for your concern socref. I live perhaps 70 miles North West of Bastrop and have watched with much concern for my fellow Texas as this unbelievable fire raged on. However, I have had fires only five miles from my house, including the one in Steiner Ranch which I could see and smell the smoke from. Another was just North of me in Leander both which took over 100 homes very close to me. This summer has been the hottest on record for Texas and for any state in the US. We have had over 80 days with 100+ temperatures with 103-105 F being the norm. It was 103 F here today and not long ago it matched the all time high here of 112 F. It has not rained at my house in three months and I understand we are 28 inches of rain or more below normal. And now, I am hearing that next summer could spell more of the same. It has been so hot at my house that I have been turning off computers and such, not to save energy, but so that its not so hot in my house when I get home at night. Of course, I am in the Industrial Air Conditioning Control System Business and so hot means they need my service more than ever before. Also, its got to rain or none of us will be able to live here at all.

Thank You,

#8

SOLVED! It was the DVD drive. Installed a new drive and we have music again! :o)

Many thanks, James.

socref

#9

SOLVED!! James, it was the drive after all. Installed a new one just now and we have music again. :o)

Many thanks for your thoughts working toward a solution.

socref

#10

SOLVED!! James, it was the drive after all. Installed a new one just now and we have music again. :o)

Many thanks for your thoughts working toward a solution.

socref

I am happy to hear of your success after replacing the CD-ROM drive. It is so hard to exactly guess what the problem might be, but based on your symptoms, a bad optical drive sounded as a likely diagnosis. Please. let us know if we can be of help to you in any other way.

Thank You,