Storage not detected during installation

English Install/Boot/Login
1

Hi,

I’m trying to install leap15.3 on this acer laptop model ENDURO Urban N3, https://www.acer.com/ac/en/MY/content/model/NR.R18SM.001

However nvme storage is not detected during installation. I have tried with another kingston nvme storage, and it it is the same.

Anyone encounter issue with installation on laptop?

Would it related with uefi bios? Boot mode is UEFI and secure boot is enabled by default. No option to change for both.

I install plenty of opensuse at desktop pc, so far did not encounter this issue.

Thank you.

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2

Yes

Would it related with uefi bios?

It is not related to UEFI BIOS, but it is related to BIOS settings. You need go in BIOS setup and change SATA mode to AHCI from whatever it likely is now (could be RAID, RST, RST with Optane or something similar).

3

There is no option to change SATA mode on this laptop.

Is that mean no solution to install opensuse on this laptop?

4

Hi
Does the device show up under the BIOS boot menu? If you boot from a live USB Tumbleweed device, is the device visible?

5

Well, cursory Internet search shows multiple suggestions that there is magic keystroke that enables this option on Acer notebooks. May be you need upgrade or downgrade BIOS for them to work. But that is something you need to ask on Acer support forums (or even official Acer support).

And yes, if you cannot change SATA mode you cannot use your NVMe driver in Linux (without building customer kernel at least).

6

Hi, yes storage device is showing in BIOS boot menu.

Haven’t try with Tunbleweed, because currently management has no intend with Tumbleweed. However I will try with that. Thanks for your suggestion.

7

Alright, thanks for your info

8

This is about disabling IRST (Intel® Rapid Storage Technology) for NVMe. AHCI is not supported with NVMe.
Ask Acer support about this.
https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/rst-linux-paper.pdf

9

No, it is not.

AHCI is not supported with NVMe.

Oh! You really think I do not know what AHCI and NVMe is?
Intel chipset hides NVMe behind SATA controller in RAID/IRST mode so standard NVMe driver does not find it. Changing SATA mode to AHCI makes NVMe visible.

https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/rst-linux-paper.pdf

Which is absolutely unrelated to this problem.

10

Manufacturers call it “AHCI”. It is wrong, but who cares…

get into the BIOS, switch the SATA operation mode from RST to AHCI (press ctrl+s in the main BIOS tab in order the option to appear), save changes

“SATA Mode:” appears: Disable Intel RST after BIOS update Acer Nitro 5 AN517-51 — Acer Community

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11

It is possible that the issue may be related to the UEFI BIOS configuration. Here are some troubleshooting steps you can try:

  1. Check if the NVMe drive is recognized in the UEFI BIOS.
  • Reboot the laptop and enter the UEFI BIOS by pressing the appropriate key during boot (usually F2 or Del).
  • Look for the NVMe drive in the list of available storage devices in the UEFI BIOS.
  • If the drive is not listed, try resetting the UEFI BIOS to default settings or updating the UEFI BIOS firmware.
  1. Disable Secure Boot in the UEFI BIOS.
  • Some Linux distributions may have issues with Secure Boot, which may prevent the NVMe drive from being detected during installation.
  • Check if there is an option to disable Secure Boot in the UEFI BIOS, and try disabling it to see if the NVMe drive is detected during installation.
  1. Try a different Linux distribution or installation media.
  • If the above steps do not work, it is possible that the issue may be specific to the Leap 15.3 installation media or distribution.
  • Try using a different Linux distribution or installation media to see if the NVMe drive is detected during installation.

I hope this helps!