After the last update, the sound on my noteBook stopped working.
But if I use an OpenSUSE live, the sound works normally.
How do I fix this problem?
@sergelli: you’ve been around long enough to know that vague posts with little information like this don’t help others to help you. Hardware details at a minimum. Use hwinfo, lspci, or inxi to do that. Any driver loaded? Pulse Audio running?
Please refer to the sound troubleshooting guide…
https://en.opensuse.org/SDB:Audio_troubleshooting#STEP-1:_How_to_test_your_sound
Follow the outputs of the commands “inxi” e “lspci”
About hwinfo: They saw a lot of information and none that contained “sound” or “snd”
Should I put this long way out here?
Don’t know how to get information about driver and Pulse Audio
sergio@notBook:~> inxi
CPU: Quad Core Intel Atom x5-Z8350 (-MCP-) speed/min/max: 480/480/1920 MHz Kernel: 5.6.2-1-default x86_64 Up: 2h 29m
Mem: 1907.5/3787.1 MiB (50.4%) Storage: 59.57 GiB (23.9% used) Procs: 206 Shell: bash 5.0.16 inxi: 3.0.38
sudo lspci
[sudo] senha para root:
00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller (rev 36)
00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
00:10.0 SD Host controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series MMC Controller (rev 36)
00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36)
00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)
sergio@notBook:~>
Any one of these…
/sbin/lspci -nnk | grep -iA3 audio
/usr/sbin/hwinfo --sound
inxi -A
PulseAudio…
ps -A |grep pulse
pactl list
Additionally, running the alsa-info.sh script will provide a detailed look at the audio system and upload the output to an online server. You can share the link here. It’s explained in the troubleshooting guide I linked to. Here’s an explicit link to the particular section…
https://en.opensuse.org/SDB:Audio_troubleshooting#Script_to_run_to_obtain_detailed_information
Ok, the diagnostic report shows that kernel modules (‘snd_hdmi_lpe_audio’ and ‘snd_soc_sst_cht_bsw_nau8824’) are loaded for two sound cards…
!!Soundcards recognised by ALSA
!!-----------------------------
0 [Audio ]: HdmiLpeAudio - Intel HDMI/DP LPE Audio
Intel HDMI/DP LPE Audio
1 [chtnau8824 ]: chtnau8824 - chtnau8824
PositivoTecnologiaSA-Q464B-Defaultstring-V142R4G_1
and PulseAudio is running as well…
!!Sound Servers on this system
!!----------------------------
Pulseaudio:
Installed - Yes (/usr/bin/pulseaudio)
Running - Yes
Run ‘pavucontrol’ and select the ‘Configuration’ tab. Check that the desired profile is selected.
Are you using an HDMI monitor for sound output, or other…?
I’ve used “pavucontrol” before and change all available options
The speaker icon in the pavucontrol window remains in red, unavailable.
Eventually I use the HDMI output for a TV.
But most of the time I use the noteBook screen.
I’ve used “pavucontrol” before and change all available options
The speaker icon in the pavucontrol window remains in red, unavailable.
There are several options, all with the text
Digital sorround (HDMI) Output (unpluggled) (unavailable")
I’m not familiar with this notebook or its audio hardware at all. Are you saying that HDMI audio works ok, but the notebook audio doesn’t?
FWIW, I found this linuxmint thread describing similar hardware and no sound (but kernel 5.3). I’m not sure if the cause of the issue is the same however. I think you may have to file a bug report for this.
Perhaps worth seeing if anything interesting returned by the following command…
dmesg | egrep -i "snd|audio|firmware"
When I use HDMI on a TV the sound works.
When I use an openSUSE live the sound works
Is there no way to bring the configuration and features of the live?
sergio@notBook:~> sudo dmesg | egrep -i "snd|audio|firmware"
[sudo] senha para root:
0.289637] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
7.177299] [drm] HDaudio controller not detected, using LPE audio instead
14.151863] input: Intel HDMI/DP LPE Audio HDMI/DP,pcm=0 as /devices/pci0000:00/0000:00:02.0/hdmi-lpe-audio/sound/card0/input12
14.153305] input: Intel HDMI/DP LPE Audio HDMI/DP,pcm=1 as /devices/pci0000:00/0000:00:02.0/hdmi-lpe-audio/sound/card0/input13
14.154401] input: Intel HDMI/DP LPE Audio HDMI/DP,pcm=2 as /devices/pci0000:00/0000:00:02.0/hdmi-lpe-audio/sound/card0/input14
15.283847] cht-bsw-nau8824 cht-bsw-nau8824: snd-soc-dummy-dai <-> media-cpu-dai mapping ok
15.283910] cht-bsw-nau8824 cht-bsw-nau8824: snd-soc-dummy-dai <-> deepbuffer-cpu-dai mapping ok
15.283924] cht-bsw-nau8824 cht-bsw-nau8824: Compress ASoC: snd-soc-dummy-dai <-> compress-cpu-dai mapping ok
1739.013071] x86/PAT: pulseaudio:2059 map pfn RAM range req uncached-minus for [mem 0x3f900000-0x3f956fff], got write-combining
1813.590188] pulseaudio[2059]: segfault at 0 ip 00007f9f17a35020 sp 00007fff5dc858e8 error 4 in libpulsecommon-13.0.so[7f9f17a18000+47000]
2566.003693] pulseaudio[3656]: segfault at 0 ip 00007fd64ea51020 sp 00007ffe5bebeaf8 error 4 in libpulsecommon-13.0.so[7fd64ea34000+47000]
2574.844587] pulseaudio[3965]: segfault at 0 ip 00007ff7cd10f020 sp 00007ffd87dde998 error 4 in libpulsecommon-13.0.so[7ff7cd0f2000+47000]
2613.134376] x86/PAT: pulseaudio:3978 map pfn RAM range req uncached-minus for [mem 0x3fa00000-0x3fa95fff], got write-combining
sergio@notBook:~>
As you have two sound card devices, this one is working.
When I use an openSUSE live the sound works
Is there no way to bring the configuration and features of the live?
Perhaps a kernel regression then. Can you try rolling back? Or from the grub menu, choose ‘advanced options’ and see if booting from an older kernel helps.
I can’t reverse the kernel
Is it only left to reinstall?
or
Is there a generic driver to install?
I can’t roll back the kernel
Remains only to reinstall?
or
Is there a generic driver to install?
Up to you but rather drastic. Can you not boot older kernel? Which kernels do you have installed currently?
zypper se -si kernel
Is there a generic driver to install?
No
Just in case this is helpful
https://doc.opensuse.org/documentation/leap/reference/html/book.opensuse.reference/cha-tuning-multikernel.html
https://en.opensuse.org/openSUSE:Snapper_Tutorial
Why rollback the kernel?
Look first in your boot options when you turn on your machine.
You could have a lot of kernels installed from the past
which were not deleted that you can use.
I decided to reinstall openSUSE
I downloaded a new .iso, but when using the “live”, I found that the sound doesn’t work either.
I used PenDrive with the old .iso and the sound returned to work on “live”. So I did the installation
When starting the new installation the sound did not work either
Conclusion: Those responsible for the OpenSUSE updates did something wrong and so my sound does not work.
I don’t know how to make a “bug” warning, as this page is too complicated.
If anyone can help, I appreciate it.
Your hardware (and mixer settings) are very complicated. But for what its worth, my read on this is part of the problem with your sound, based on that link, is sound is muted in your mixer. So even if you could see the desired sound device in pavucontrol, it would not help you as you may have the mixer set wrong.
Unfortunately, the OP has reinstalled since then. It is still worth checking the alsamixer levels/muting though.