Sound problems after installation

I just installed Opensuse 42.1 on a new computer and the sound is gone. Tried with this guidelindes https://en.opensuse.org/SDB:Audio_troubleshooting, http://opensuse-guide.org/codecs.php. Moreover, tried to install using the old one click install .ymp. But nothing work
When I type

/usr/sbin/hwinfo --sound
09: PCI 03.0: 0403 Audio device                                 
  [Created at pci.366]
  Unique ID: 3hqH.Vb8yTZ1S3x1
  SysFS ID: /devices/pci0000:00/0000:00:03.0
  SysFS BusID: 0000:00:03.0
  Hardware Class: sound
  Model: "Intel Broadwell-U Audio Controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x160c "Broadwell-U Audio Controller"
  SubVendor: pci 0x1028 "Dell"
  SubDevice: pci 0x0665 
  Revision: 0x09
  Memory Range: 0xf741c000-0xf741ffff (rw,non-prefetchable)
  IRQ: 16 (no events)
  Module Alias: "pci:v00008086d0000160Csv00001028sd00000665bc04sc03i00"
  Driver Info #0:
    Driver Status: snd_hda_intel is not active
    Driver Activation Cmd: "modprobe snd_hda_intel"
  Config Status: cfg=yes, avail=yes, need=no, active=unknown

13: PCI 1b.0: 0403 Audio device
  [Created at pci.366]
  Unique ID: u1Nb.Zacx4cfNPj4
  SysFS ID: /devices/pci0000:00/0000:00:1b.0
  SysFS BusID: 0000:00:1b.0
  Hardware Class: sound
  Model: "Intel Wildcat Point-LP High Definition Audio Controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x9ca0 "Wildcat Point-LP High Definition Audio Controller"
  SubVendor: pci 0x1028 "Dell"
  SubDevice: pci 0x0665 
  Revision: 0x03
  Memory Range: 0xf7418000-0xf741bfff (rw,non-prefetchable)
  IRQ: 22 (no events)
  Module Alias: "pci:v00008086d00009CA0sv00001028sd00000665bc04sc03i00"
  Driver Info #0:
    Driver Status: snd_hda_intel is not active
    Driver Activation Cmd: "modprobe snd_hda_intel"
  Config Status: cfg=yes, avail=yes, need=no, active=unknown

So it seems to be a drivers problem. Any suggestion?

After the upgrade of the installation something change, but there is no sound yet

 09: PCI 03.0: 0403 Audio device                                 
   [Created at pci.366]
   Unique ID: 3hqH.Vb8yTZ1S3x1
   SysFS ID: /devices/pci0000:00/0000:00:03.0
   SysFS BusID: 0000:00:03.0
   Hardware Class: sound
   Model: "Intel Broadwell-U Audio Controller"
   Vendor: pci 0x8086 "Intel Corporation"
   Device: pci 0x160c "Broadwell-U Audio Controller"
   SubVendor: pci 0x1028 "Dell"
   SubDevice: pci 0x0665 
   Revision: 0x09
   Driver: "snd_hda_intel"
   Driver Modules: "snd_hda_intel"
   Memory Range: 0xf741c000-0xf741ffff (rw,non-prefetchable)
   IRQ: 50 (909 events)
   Module Alias: "pci:v00008086d0000160Csv00001028sd00000665bc04sc03i00"
   Driver Info #0:

     Driver Status: snd_hda_intel **is** active

     Driver Activation Cmd: "modprobe snd_hda_intel"

   Config Status: cfg=yes, avail=yes, need=no, active=unknown

 

 13: PCI 1b.0: 0403 Audio device

   [Created at pci.366]

   Unique ID: u1Nb.Zacx4cfNPj4

   SysFS ID: /devices/pci0000:00/0000:00:1b.0
   SysFS BusID: 0000:00:1b.0
   Hardware Class: sound
   Model: "Intel Wildcat Point-LP High Definition Audio Controller"
   Vendor: pci 0x8086 "Intel Corporation"
   Device: pci 0x9ca0 "Wildcat Point-LP High Definition Audio Controller"
   SubVendor: pci 0x1028 "Dell"
   SubDevice: pci 0x0665 
   Revision: 0x03
   Driver: "snd_hda_intel"
   Driver Modules: "snd_hda_intel"
   Memory Range: 0xf7418000-0xf741bfff (rw,non-prefetchable)
   IRQ: 49 (484 events)
   Module Alias: "pci:v00008086d00009CA0sv00001028sd00000665bc04sc03i00"
   Driver Info #0:

     Driver Status: snd_hda_intel **is** active

     Driver Activation Cmd: "modprobe snd_hda_intel"
   Config Status: cfg=no, avail=yes, need=no, active=unknown
 


To add more information. I installed pavucontrol and it shows that somethig put the sound in silence

https://sselbergg.files.wordpress.com/2016/05/sc.png

This shows that (aparently) the computer reproduces sounds but it is muted (“Silencio” in the image) by something.

Solved!

I followed this post https://forums.opensuse.org/showthread.php/512296-Fresh-install-No-sound Last line

pacmd set-card-profile 0 output:hdmi-surround

Solved the problem.

Good to know, and may be helpful to others who come searching. Thanks for the update.

Sound it`s gone again.

I have a problem with the keyboard and I have to update the BIOS, this fixed an annoying problem in my keyboard but now audio don`t work. All the steps given before did not work.

When I start the computer it shows the message

snd_hda_intel 0000:00:1b.0: no codecs found!

I have researched on the web and found this (https://forums.opensuse.org/showthread.php/486313-No-sound-on-openSUSE-12-3-since-the-upgrade-on-snd-hda-intel) but did not work for me. Some screen shots of pavucontrol and Yast->Sound

https://sselbergg.files.wordpress.com/2016/05/sc1.png
https://sselbergg.files.wordpress.com/2016/05/ya.png

Clearly, there are one output which the system do not recognize. Any suggestion?

Edit: when I do ¨Edit-> Automatic configuration¨ in Broadwell-U Audio Controller it shows
https://sselbergg.files.wordpress.com/2016/05/br.png

¨The kernel module snd-hda-intel for sound support cannot be loaded. This can be due to invalid module parameters, including invalid E/S and IRQ¨

Edit2: And plasma is crashing a lot of times :frowning:

If helps, alsa-info.sh produces this http://www.alsa-project.org/db/?f=5b330a0a68b4293a43657d552bc5c6e04f1eb7d3

I note this post:

where it appears you are using an HDMI output for sound. Is that correct ? Frankly, I do not know what that “pacmd set-card-profile” command is supposed to do.

Looking at the above script, I note :


!!PCI Soundcards installed in the system
!!--------------------------------------

00:03.0 Audio device: Intel Corporation Broadwell-U Audio Controller (rev 09)
00:1b.0 Audio device: Intel Corporation Wildcat Point-LP High Definition Audio Controller (rev 03) 

Two audio devices detected. … But in the aplay I note only one audio device:


!!Aplay/Arecord output
!!--------------------

APLAY

**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ie only card-0 for HDMI and no analog audio. Is that what you want ?

and finally on the dmesg I note:



!!ALSA/HDA dmesg
!!--------------

    4.213309] dcdbas dcdbas: Dell Systems Management Base Driver (version 5.6.0-3.2)
    4.223635] snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
    4.223841] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
    4.223867] snd_hda_intel 0000:00:1b.0: enabling device (0000 -> 0002)
    4.227486] snd_hda_intel 0000:00:1b.0: no codecs found!

no codecs found. That suggests to me the hardware codec for the analog audio device can’t be found.

What can you tell us about your PC ? Are you planning to use HDMI or analog audio ?
.

Well, I would say that I want both them, but I don`t know why one appear and the other no.

What can you tell us about your PC ? Are you planning to use HDMI or analog audio ?
.

To be honest, I just want sound, I have not a clear idea of what is the difference between HDMI or the Analog. This is a Dell xps13 9343.

There are some quirks mentioned in the following discussions for this model laptop (one concerns those dual booting with Windows)

http://ubuntuforums.org/showthread.php?t=2275027
https://bartongeorge.net/2015/04/09/4th-gen-dell-xps-13-developer-edition-available/

and an associated bug report that may be of interest

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1447767

Thanks deano_ferrari and oldcup. Yes, effectively I did cold boot twice and everything works fine now (both devices appear).

Does that mean sound works now ? or are you still struggling to get sound ?
.

Everything works fine, I have sound now.

Thank you very much for the help oldcpu!