Skanlite doesn't see HP multi-function printers

English Hardware
1

So I just had to re-install Tumbleweed, with the 7/3 version.

On the previous install, after I installed my wifi-based HP 8700 using hp-toolbox (a very nice utility), I then opened skanlight and it found the scanner on that device automagically. Now skanlite says, “Sorry. No devices found.” From the HP Toolbox, I can click the link for the printer’s webpage and use that to scan into the browser, then save a PDF, so I’m not dead in the water, but I actually favor skanlite when it works.

I also have an HP Envy 4510 to which the paragraph above applies equally. Any idea either what’s causing this behavior or what config files to change manually?

Thanks,

GEF

PS: I had Leap 15 installed for a day, with the same problem.

2

Hi gfagan. For the HPLIP (hpaio) scanner backend to work, the CUPS backend must also be correctly configured for the HP printers. That’s explained here
https://developers.hp.com/hp-linux-imaging-and-printing/KnowledgeBase/Troubleshooting/BasicHPLIPTroubleshooting

BTW, that can be checked using

hp-check -t

lpstat -t

Assuming that checks out ok, also make sure that ‘hpaio’ is present and uncommented in /etc/sane.d/dll.conf, and the scanner should hen be detected okay by whatever scanning application you’re using.

3

Thanks, Deano - hpaio in dll.conf was commented out. -GEF

4

Glad to have been of assistance. :slight_smile: