when i go to my online (stock) broker and type in a question asking
something (anything really) their smart machine nearly immediately
gives me a list of potential answers based on key words in my question…
shouldn’t it be possible to ‘teach’ our machines to be as smart?
i mean (for example) why do our users (and especially our potential
users) have to ask over and over:
“i just installed [version] and get only a black/blank screen, why?”
or
"why can’t i mark my thread solved? "
or
“we should be able to mark our threads solved!!! :-(”
or
“i just installed [version], and can’t use YouTube, whaaaaaa!!!”
or
“i want to install [application] but when i run ‘make’ it don’t”
or
“double clicked the rpm and now can’t find my [application]”
or
“which anti-virus is best for my laptop?”
or…or…or…or…ad infinitum (almost)
i mean, does it make sense that there is NO redirection to a specific
branch of a FAQ? wouldn’t an instant answer be comforting to some
(sure, i understand personal involvement…but . . .)
Barry Nichols wrote:
> So you propose an automated message should reply to posts regarding
> frequent, easy to solve problems?
maybe not “reply” but when the potential poster presses “Submit New
Thread” maybe instead of publishing the Nth “black screen” thread it
offers a list of highly probably answers (based on tags, key words,
embedded decision matrices, AI, or whatever) from a database of
solutions…or, maybe gives a (LONGish) list of previous/recent
threads with the terms “black screen” and 11.2 in the same
sentence/phrase/subject/etc…
> I think that’s a great idea; every new user seems to ask the same few
> questions.
and don’t have a clue about any of these basic “HELP ME!” concepts:
"
