Resume Failure - Acer Aspire 5552

English Hardware
1

Sometimes it will resume just fine (from suspend or hibernate), others it fails after the initial log screen. 12.3 current/updated, … tried various combinations battery only, on charger, command suspend and hibernate, auto-suspend (on close). The issue is pretty random - some days it never resumes, the next day it will resume 10 times in a row before failure. Any suggestions on troubleshooting direction would be appreciated! Planning on updating to 13.1 next week, if that helps. Thanks! Lee =========== Seems like something isn’t suspending correctly, according to messages: 2013-11-08T15:14:33.753704-05:00 Phenom systemd-sleep[5490]: Suspending system… 2013-11-08T15:14:33.769481-05:00 Phenom kernel: 7833.267575] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready 2013-11-08T15:14:34.567488-05:00 Phenom kernel: 7833.887310] PM: Syncing filesystems … done. 2013-11-08T15:14:34.567512-05:00 Phenom kernel: 7834.065032] PM: Preparing system for mem sleep 2013-11-08T17:25:48.331942-05:00 Phenom kernel: 7834.096726] Freezing user space processes … (elapsed 0.01 seconds) done. 2013-11-08T17:25:48.331967-05:00 Phenom kernel: 7834.117470] Freezing remaining freezable tasks … (elapsed 0.01 seconds) done. 2013-11-08T17:25:48.331969-05:00 Phenom kernel: 7834.136340] PM: Entering mem sleep 2013-11-08T17:25:48.331971-05:00 Phenom kernel: 7834.136521] Suspending console(s) (use no_console_suspend to debug) Notice that the message that suspend has completed does not log until the system is trying to resume?? ============== 00:00.0 Host bridge: Advanced Micro Devices [AMD] RS880 Host Bridge 00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (int gfx) 00:04.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 0) 00:05.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 1) 00:11.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode] 00:12.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller 00:12.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller 00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller 00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller 00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 42) 00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA) (rev 40) 00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 LPC host controller (rev 40) 00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge (rev 40) 00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor HyperTransport Configuration 00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Address Map 00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor DRAM Controller 00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Miscellaneous Control 00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Link Control 01:05.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RS880M [Mobility Radeon HD 4200 Series] 01:05.1 Audio device: Advanced Micro Devices [AMD] nee ATI RS880 HDMI Audio [Radeon HD 4200 Series] 02:00.0 Ethernet controller: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe (rev 01) 08:00.0 Network controller: Broadcom Corporation BCM43227 802.11b/g/n

2

On 2013-11-09 00:26, omnitec wrote:
>
> Sometimes it will resume just fine (from suspend or hibernate), others
> it fails after the initial log screen. 12.3 current/updated, … tried
> various combinations battery only, on charger, command suspend and
> hibernate, auto-suspend (on close). The issue is pretty random - some
> days it never resumes, the next day it will resume 10 times in a row
> before failure. Any suggestions on troubleshooting direction would be
> appreciated! Planning on updating to 13.1 next week, if that helps.
> Thanks! Lee =========== Seems like something isn’t suspending
> correctly, according to messages: 2013-11-08T15:14:33.753704-05:00
> Phenom systemd-sleep[5490]: Suspending system…
> 2013-11-08T15:14:33.769481-05:00 Phenom kernel: 7833.267575] IPv6:
> ADDRCONF(NETDEV_UP): eth0: link is not ready
> 2013-11-08T15:14:34.567488-05:00 Phenom kernel: 7833.887310] PM:

I’m sorry, but this is very difficult to read. You have to take care of
that line wrapping, and use code tags for the log messages.

–
Cheers / Saludos,

Carlos E. R.
(from 12.3 x86_64 “Dartmouth” at Telcontar)

3

Sorry, I was trying to get it formatted but it timed out and I could not save. Hopefully this will be a little clearer:

Sometimes it will resume just fine (from suspend or hibernate), others it fails after the initial log screen. 12.3 current/updated, Gnome; tried various combinations: battery only, on charger, command suspend and hibernate, auto-suspend (on close). Neither suspend method seems to alter the probability of failure.

When it fails to resume the initial text/log screen flashes, then the screen goes black; there is some sporadic disk activity, but the system never finishes resuming. The kernel never reach a stable state, as no consoles are available, nor are any network services.

The issue is pretty random - some days it never resumes, the next day it will resume 10 times in a row before failure.

Any suggestions on troubleshooting direction would be appreciated! Planning on updating to 13.1 next week, if that would help.

Thanks!

Lee

===========

2013-11-08T15:14:33.753704-05:00 Phenom systemd-sleep[5490]: Suspending system…
2013-11-08T15:14:33.769481-05:00 Phenom kernel: 7833.267575] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
2013-11-08T15:14:34.567488-05:00 Phenom kernel: 7833.887310] PM: Syncing filesystems … done.
2013-11-08T15:14:34.567512-05:00 Phenom kernel: 7834.065032] PM: Preparing system for mem sleep
2013-11-08T17:25:48.331942-05:00 Phenom kernel: 7834.096726] Freezing user space processes … (elapsed 0.01 seconds) done.
2013-11-08T17:25:48.331967-05:00 Phenom kernel: 7834.117470] Freezing remaining freezable tasks … (elapsed 0.01 seconds) done. 2013-11-08T17:25:48.331969-05:00 Phenom kernel: 7834.136340] PM: Entering mem sleep
2013-11-08T17:25:48.331971-05:00 Phenom kernel: 7834.136521] Suspending console(s) (use no_console_suspend to debug)

Notice that the message showing suspend has completed does not log until the system is trying to resume - is that normal? It does appear the same way for both successful and unsuccessful resume.

==============

00:00.0 Host bridge: Advanced Micro Devices [AMD] RS880 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (int gfx)
00:04.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 0)
00:05.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 1)
00:11.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode]
00:12.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:12.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller
00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 42)
00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA) (rev 40)
00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 LPC host controller (rev 40)
00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge (rev 40)
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Miscellaneous Control
00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Link Control
01:05.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RS880M [Mobility Radeon HD 4200 Series]
01:05.1 Audio device: Advanced Micro Devices [AMD] nee ATI RS880 HDMI Audio [Radeon HD 4200 Series]
02:00.0 Ethernet controller: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe (rev 01)
08:00.0 Network controller: Broadcom Corporation BCM43227 802.11b/g/n

Be happy to provide dmesg , but it seemed pretty long for an initial post.

4

As this is a very incomplete advice, I will take the liberty to enhance it.

You get CODE tags by clicking on the # button in the tool bar of the post editor. Then you copy/ paste from your terminal emulator (konsole or other) directly in between those CODE tags.

5

On 2013-11-09 02:26, omnitec wrote:
>
> Sorry, I was trying to get it formatted but it timed out and I could not
> save. Hopefully this will be a little clearer:

Thanks.

You only forgot to use code tags (the ‘#’ button).
Posting in
Code Tags - A Guide

I’ll try to reformat it for you.

Are you attempting hibernate to disk or suspend to ram? The later is
more flaky.

> Any suggestions on troubleshooting direction would be appreciated!
> Planning on updating to 13.1 next week, if that would help.

I tried once to debug hibernation. I didn’t get anywhere useful (I did
dig out lots of info), but the next release solved the problem for me.

> Seems like something isn’t suspending correctly, according to messages:
>


> 2013-11-08T15:14:33.753704-05:00 Phenom systemd-sleep[5490]: Suspending system...
> 2013-11-08T15:14:33.769481-05:00 Phenom kernel:  7833.267575] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
> 2013-11-08T15:14:34.567488-05:00 Phenom kernel:  7833.887310] PM: Syncing filesystems ... done.
> 2013-11-08T15:14:34.567512-05:00 Phenom kernel:  7834.065032] PM: Preparing system for mem sleep
> 2013-11-08T17:25:48.331942-05:00 Phenom kernel:  7834.096726] Freezing user space processes ... (elapsed 0.01 seconds) done.
> 2013-11-08T17:25:48.331967-05:00 Phenom kernel:  7834.117470] Freezing  remaining freezable tasks ... (elapsed 0.01 seconds) done.
> 2013-11-08T17:25:48.331969-05:00 Phenom kernel:  7834.136340] PM:  Entering mem sleep
> 2013-11-08T17:25:48.331971-05:00 Phenom kernel:  7834.136521] Suspending console(s) (use no_console_suspend to debug)

Notice that the message showing suspend has completed does not log
until the system is trying to resume - is that normal?

Absolutely. The filesystem is already closed for hibernation, it is
impossible to write anything. The only loging method available is a real
hardware serial port. I’m unsure if USB would work, there was talk about
that.

Or take photos with a camera…

It does appear
the same way for both successful and unsuccessful resume.


> 00:00.0 Host bridge: Advanced Micro Devices [AMD] RS880 Host Bridge
> 00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (int gfx)
> 00:04.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 0)
> 00:05.0 PCI bridge: Advanced Micro Devices [AMD] RS780/RS880 PCI to PCI bridge (PCIE port 1)
> 00:11.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode]
> 00:12.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
> 00:12.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller
> 00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
> 00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 USB EHCI Controller
> 00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 42)
> 00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA) (rev 40)
> 00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 LPC host controller (rev 40)
> 00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge (rev 40)
> 00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor HyperTransport Configuration
> 00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Address Map
> 00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor DRAM Controller
> 00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Miscellaneous Control
> 00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 10h Processor Link Control
> 01:05.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RS880M [Mobility Radeon HD 4200 Series]
> 01:05.1 Audio device: Advanced Micro Devices [AMD] nee ATI RS880 HDMI Audio [Radeon HD 4200 Series]
> 02:00.0 Ethernet controller: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe (rev 01)
> 08:00.0 Network controller: Broadcom Corporation BCM43227 802.11b/g/n

–
Cheers / Saludos,

Carlos E. R.
(from 12.3 x86_64 “Dartmouth” at Telcontar)