Reporting bugs and feature requests

I’d like to contribute to making openSuSE as good as possible so I guess starting with bug reporting is a good place to start.

Where do I report bugs for 11.1 and while I’m at it where do I log feature requests? Also, I’ve never reported bugs before so am not familiar with the etiquette. Is there anything specific I should and should not do when reporting bugs?

Bugs -> Novell bugzilla https://bugzilla.novell.com/index.cgi
Features -> openFATE https://features.opensuse.org/

for bugs, report as much useful and reproducible info as possible. Usually, the bug people will ask you for this and may even provide you with commands on how to get it

Be clear and precise, take your time, and try to anticipate questions / alternative ways of doing things.

Don’t write “So I ran [utility x], but it didn’t work.” Write “Running Opensuse version [Y], opened a gnome terminal emulator as normal user, typed [utility x] (with version [Z] installed), and was given the following output.”

Possibly try as many different ways of doing something as you can yourself before reporting it, and see if you can narrow down variables. If it doesn’t work in Gnome, can you try it in KDE? What about with compiz off, or as a different user? That sort of thing.

Don’t sweat it though - devs appreciate good faith effort to give them useful information, and if you give it some thought first you can’t go too far wrong.

You could of course post here, and people could look over it if you want…

Thanks. One other thing. When is something a bug and when is it a new feature? I.E. you may expect a particular module to behave in certain way but it doesn’t and may not by design intention. I may not necessarily know it doesn’t work as expected because it was not designed to so think it’s a bug but in fact it may be considered by the developer as a new feature.

An example is, on my laptop I have power management set up to turn off my screen after 10 minutes of inactivity and the laptop to go into suspend to disk when I close the lid. Now if I wait till the screen shuts off and then close the lid the laptop doesn’t suspend to disk. It just sits there as if the lid was not closed. Bug or by design?

Huge grey area, no doubt.

First port of call - look in the manual. In theory it should tell you how it ought to behave, though it probably doesn’t. :slight_smile:

If you can’t tell if it’s a bug or a feature then, it isn’t your problem if you get it wrong - but I’d err on the side of bug, just because bugzilla has more activity, and they’ll probably redirect you more quickly.

Thanks. I’ll collate my bugs and submit them.