Remote support software in Opensuse

I want to show my colleagues at remote site how to do something.Both ends are Linux.What are the options?Which works best in low bandwidth?

Thanks in Advance,

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In realtime, then? If not you can use something like xvidcap to capture a
video of what you are doing and you can then post it in whatever format,
wherever you want to. OpenOffice presentations can be exported natively
to PDF for trainings, or even to SWF (Flash) for the same purpose as well.
For real-time stuff you could probably enable a VNC server that everybody
can join and watch, though I’ve never set one of those up for multiple
simultaneous connections to the same view. At Novell we use Elluminate
(product, elluminate.com) for all kinds of trainings, remote control, etc.
in realtime and it supports anything that supports Java. We also use a
product called Bomgar which is for most of the call center volume, but not
really made for a one-time quick things with multiple participants as well
as Elluminate (at least in our setup it doesn’t seem to be… I’m no
authority though). Perhaps FreeNX (available for Linux, faster than VNC)
can do multiple people connecting to one desktop but I have never tried
that. I’m sure there are other options out there but those are some that
come to mind.

Good luck.

pbhat wrote:
> I want to show my colleagues at remote site how to do something.Both
> ends are Linux.What are the options?Which works best in low bandwidth?
>
> Thanks in Advance,
>
>
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On Sat, 16 Jan 2010 03:16:02 +0000, pbhat wrote:

> I want to show my colleagues at remote site how to do something.Both
> ends are Linux.What are the options?Which works best in low bandwidth?

With openSUSE, there is a built-in remote administration tool that can be
used - if you’re using GNOME, go to the control center and enable “remote
administration”. It’s a VNC implementation, so you’ll probably want to
tunnel over SSH for security (since VNC is cleartext).

Jim


Jim Henderson
openSUSE Forums Moderator

Thanks Henders,ab@novell.com.

NX and VNC seem to be the technologies for an opensource solution.Right now,Bomgar and Elluminate do not seem the choice for me.