Reiner SCT CyberJack e-com pinpad dead after update from LEAP 42.1

English Install/Boot/Login
#1

Hi community,

Recently updated from LEAP 42.1. Using moneyplex with Reiner SCT cyberJack e-com USB card reader, have to realize today that the card reader is no longer recognized.
Installed packages: libpcsclite1, pcsc-cyberjack, pcsc-lite. Card reader listed (lsusb) as “Bus 001 Device 006: ID 0c4b:0401 Reiner SCT Kartensysteme GmbH”, but moneyplex can´t access it. “cyberjack” tool to analyze issues isn´t available as indicated in readme file.
How to troubleshoot?

Thanks a lot.

#2

Small progress: found command “rcpcscd status” in ReinerSCT forum. This reveals

  • pcscd.service - PC/SC Smart Card Daemon
    Loaded: loaded (/usr/lib/systemd/system/pcscd.service; indirect; vendor preset: enabled)
    Active: active (running) since Mon 2017-01-02 19:19:54 CET; 8s ago
    Main PID: 4548 (pcscd)
    Tasks: 3 (limit: 512)
    CGroup: /system.slice/pcscd.service
    `-4548 /usr/sbin/pcscd --foreground --auto-exit

Jan 02 19:19:54 polaris.oetlingen.de systemd[1]: Started PC/SC Smart Card Daemon.
Jan 02 19:19:54 polaris.oetlingen.de pcscd[4548]: CYBERJACK: Started
Jan 02 19:19:54 polaris.oetlingen.de pcscd[4548]: RSCT: Error on libusb_get_string_descriptor_ascii: -1
Jan 02 19:19:54 polaris.oetlingen.de pcscd[4548]: RSCT: Error on libusb_get_string_descriptor_ascii: -1
Jan 02 19:19:54 polaris.oetlingen.de pcscd[4548]: 00000000 readerfactory.c:1108:RFInitializeReader() Open Port 0x200000 Failed (usb:0c4b/0401:libudev:0:/dev/bus/usb/001/006)
Jan 02 19:19:54 polaris.oetlingen.de pcscd[4548]: 00000034 readerfactory.c:373:RFAddReader() REINER SCT cyberJack pp_a2 (8920283324) init failed.
Jan 02 19:19:54 polaris.oetlingen.de pcscd[4548]: 00000094 hotplug_libudev.c:520:HPAddDevice() Failed adding USB device: REINER SCT cyberJack pp_a2

Forgot to mention that moneyplex is current version 16.0 64-bit.

Thanks again for any hint.

#3

…maybe have look here:https://forum.reiner-sct.com/index.php?/topic/2847-cyberjack-e-com-lauft-nicht-unter-kubuntu-1204-lts-32bit/especially the post by G-Pabst Geschrieben 27 July 2012 - 08:59 AM and followingDunno if it’s the correct device ID for your problem, but might give you a hint in the right direction.

#4

Is that an USB3-Port?
Try another one.

Post:

cat /usr/lib/udev/rules.d/40-cyberjack.rules

systemctl status pcscd.service

Remove the Reader from Usb, wait and open a Root-Konsole/Terminal.
Type in:

journalctl -f

Put in the Reader and post the Output here.

Ctrl+C stops journalctl -f in the Konsole.

#5

Contacted ReinerSCT support. Reader diagnosed as defect. Replacement works great again.